Cracker Barrel Old Country Store

Picked up an entire Christmas meal for my family because my wife just had major surgery. The food was horrible. The beans were not seasoned, the sweet potatoes had no flavor, the dressing was literally green with celery and celery tops. The carrots weren’t flavorful or completely cooked. The gravy had zero flavor, and the rolls were hard. The pecan pie was OK, the ham was OK, the fried apples were OK, but the macaroni and cheese was flavorless (out of the box powered kind would have been better), and the mashed potatoes were decent. The cranberries were fine because they obviously came from a can. Overall, the meal was just downright embarrassing. My family was very ashamed to put this food on the table for our guests to eat. Cracker Barrel should be ashamed of themselves. The meal cost over $500. I don’t know that I would consider eating ant Cracker Barrel again if this is going to be the quality of their food. I will definitely never order a full meal from their restaurant again in hopes of having a Christmas dinner with my family. The only thing great about this meal was the customer service from the young lady that packed and verified our order. She was truly on top of things. I can also say that the Apple strudel pie was quite tasty.

Atmosphere: 2

Food: 1

Service: 5

Brought my Mom here as she was excited to get some good ole fried chicken. Upon ordering they told us there couldn't be ANY type of substitution. You HAVE to get it the way the menu says. 4 piece being a wing, thigh, breast and drum. Not everyone eats each of those. They absolutely wouldn't budge and you can't even simply order A PIECE of chicken. Completely ridiculous. My mother has had several back surgeries and it's so hard to get her to leave the house. Just ruined the whole evening. She ordered the dumplings....raw. Could literally taste the flour in the center of them. When a manager stopped by to ask how things were, we explained and of course since there was an isssue....she kept on walking.

Shabrina was our waitress, she was awesome! Very apologetic and her service was on point. She made the evening better.

Atmosphere: 3

Food: 2

Service: 5

superb sooooooooooooo good we'l be back soon

Atmosphere: 5

Food: 5

Service: 5

Wonderful breakfast and very nice service

Atmosphere: 5

Food: 5

Service: 5

I had a veggie plate for lunch!!! I had two servings of turnip greens, fried okra, and fried apples, plus two corn muffins. Needless to say, but I will, everything was so delicious!!! My stomach needed nothing else all day!!!

Atmosphere: 5

Food: 5

Service: 5

Love the gift store it always gets me❤️ I love the country cooking..😋

Atmosphere: 5

Food: 5

Service: 5

Our waitress Sage was super sweet and amazing! She was super attentive and made us feel right at home!

Atmosphere: 5

Food: 5

Service: 5

Broke my heart. Did a curbside order. Biscuits were hard as rocks. I'm not used to that at Cracker Barrel. Since I was little, I have loved their biscuits. I went back to the store & took them inside & they were replaced with fresh, hot, soft Biscuits. Unfortunately, it was a little too late. Please do better the first time.

Atmosphere: 4

Food: 1

Service: 4

Warm fire made this an enjoyable experience, with the cold morning. Great service and as always, delicious food.

Atmosphere: 5

Food: 5

Service: 5

our server was awesome and the food was delicious 😋

Always a great experience

Atmosphere: 5

Food: 5

Service: 5

Ordered the Thanksgiving Heat & Serve Family Dinner with mashed potatoes and Mac & Cheese added. I arrived at the designated time per the email from Cracker Barrel, and the order was not available on the attendant's tablet. She asked what we ordered, I told her twice and she confirmed incorrectly the first time, but got it right the second time. Asked me to pull over and she would get the order made up in just a few minutes. Indeed, in 5 or 6 minutes ahe came out with the food in a large box and asked if she could put it in the back seat. My mistake, I said yes which meant that I did not check the order. It was missing the mashed potatoes. I called and they asked the name on the order (twice) and said the potatoes could be picked up. My daughter went there and had to wait almost 15-minutes for the potatoes to be brought out. So the call was a waste of time.

Bottom line is that other than the green beans, everything else was superb and tasty. The order system needs some attention or there needs to be more help on busy days such as Thanksgiving. We will order here again and hope the rough edges have been smoothed.

Food: 5

Service: 4

We got the veterans free meal. Even though it was free and we appreciate it so much the bacon was so hard and burnt, the eggs was over done but the pancakes were good. The waitress was very good. We love this business. But was very disappointed.

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: Carrots, All-Day Chocolate Chip Pancake Breakfast Family Meal, Country Ham, Baby Carrot

our waitress was very attentive

Atmosphere: 5

Food: 5

Service: 5

Ordered two meals to take home and the food was cold. The bread and okra was so hard couldn’t eat it. The mashed potatoes were dry and dark brown like they were there all day. Probably my last try. Food was cold the last time as well. The cashier and host were friendly.

Atmosphere: 3

Food: 2

Service: 3