Ordered the $28 family pack and they forgot two of our spicy chicken sandwiches. We went back to get them and they refused to give us the sandwiches. We told them to check the security footage to prove they never gave them to us. They refused. Ive never felt so humiliated as they were making me to be out as some “Scammer”. She tells me to call the number on the receipt, i call it and she proceeds to answer the phone right in front of me. Terrible experience with their service as they scammed me out of $11 worth of sandwiches that THEY forgot to give me.
Nancy Robinson
The moment you removed green beans and cajun rice, my family and friends quit eating at Popeye and haven't gone back. That was best item on your menu and your best trademarks. Stay woke and stay broke. Wishing you consider to put it back.
Waynetta Rogers
I am a doordash driver and so is my fiancé we both absolutely hate coming to this Popeyes especially at night all the workers are rude as h*** and everytime we come here to pick up for an order there’s always an issue of some sort!!! If anyone wants to order doordash from Popeyes I personally recommend the new location on Northside Drive!!
Atmosphere: 1
Food: 1
Service: 1
Chrystal
Need customer service training, cashier with attitude not good for business, will go elsewhere where service is wanted.
Atmosphere: 2
Food: 3
Service: 1
Duane Deal
I can go to KFC and get a 2 piece dinner for 5 dollars, why would I go to Popeyes and pay 10 plus some for the same meal...SMH..
Belinda Goclik
2pm had no hot chicken would have to wait ten to fifteen minutes only had spicy not mild chose some spicy paid $ 25 plus dollars the girl at window said I couldn't hear you very clear we are seniors not once did she say sorry or thank you lost a customer to kfc
Atmosphere: 2
Food: 1
Service: 1
eric ergle
Sauce was not in the bag. No bacon on sandwich and the chicken fingers were the size of nuggets!!! Pretty bad for a brand new restaurant
Atmosphere: 2
Food: 2
Service: 2
Caenadi Bright
It is always something with this Popeyes!! I ordered online through the app around 8pm I picked for my order to be picked up at 9pm. The store doesn’t close until 10pm. I get there before 9 and they said they stop doing mobile orders before 8. I told them my money was already taken out my account and was told I have to get a refund through the app which takes up to 10 business day!
Nana Alkhatib
Here’s a draft for a review about poor customer service at Popeyes:
I recently visited Popeyes and had one of the worst customer service experiences ever. The staff were not just lazy but outright disrespectful. It seemed like they had no interest in doing their jobs, let alone treating customers decently. I had to wait far longer than reasonable for my order, and when I politely asked for an update, I was met with eye-rolls and dismissive responses. The atmosphere felt hostile, as if customers were a burden rather than the reason for their jobs. This level of service is unacceptable and makes me reconsider ever returning to this location. Popeyes seriously needs to address this issue.
This is a complaint ‼️ The manager that was working 12/3/2024 6:15pm est was so disrespectful to my mother. My mom wanted to switch her chicken because it was too burnt. In front of co-workers and customers; he stated “ That’s All They Do Is Complain,” My mom did not say anything she just looked at him. This was very disrespectful to the customer and left a bad impression on Popeyes At this location. The manager which was a black male, with a low cut and was so mean to my mother and she’s a senior citizen. I wanted to confront him but I just did a review. Left my mother very upset. He’s was being rude to the employees as well. Please give that particular employee more training on customer service 101. Simple ‼️
Terrible service. I stood at the counter for 10 mins while the manger was talking on her personal phone. Finally a girl named Asha who was already busting her ass comes to take my order. By far the worst Popeyes I’ve encountered.
Atmosphere: 1
Food: 1
Service: 1
Hazel Hendrix
Great service!
Atmosphere: 5
Food: 5
Service: 5
Jane Holley
GM Clements was extremely rude! Did not seem want customers or care if they were served! Attitude was not welcoming!
Ordered the $28 family pack and they forgot two of our spicy chicken sandwiches. We went back to get them and they refused to give us the sandwiches. We told them to check the security footage to prove they never gave them to us. They refused. Ive never felt so humiliated as they were making me to be out as some “Scammer”. She tells me to call the number on the receipt, i call it and she proceeds to answer the phone right in front of me. Terrible experience with their service as they scammed me out of $11 worth of sandwiches that THEY forgot to give me.
The moment you removed green beans and cajun rice, my family and friends quit eating at Popeye and haven't gone back. That was best item on your menu and your best trademarks. Stay woke and stay broke. Wishing you consider to put it back.
I am a doordash driver and so is my fiancé we both absolutely hate coming to this Popeyes especially at night all the workers are rude as h*** and everytime we come here to pick up for an order there’s always an issue of some sort!!! If anyone wants to order doordash from Popeyes I personally recommend the new location on Northside Drive!!
Atmosphere: 1
Food: 1
Service: 1
Need customer service training, cashier with attitude not good for business, will go elsewhere where service is wanted.
Atmosphere: 2
Food: 3
Service: 1
I can go to KFC and get a 2 piece dinner for 5 dollars, why would I go to Popeyes and pay 10 plus some for the same meal...SMH..
2pm had no hot chicken would have to wait ten to fifteen minutes only had spicy not mild chose some spicy paid $ 25 plus dollars the girl at window said I couldn't hear you very clear we are seniors not once did she say sorry or thank you lost a customer to kfc
Atmosphere: 2
Food: 1
Service: 1
Sauce was not in the bag. No bacon on sandwich and the chicken fingers were the size of nuggets!!! Pretty bad for a brand new restaurant
Atmosphere: 2
Food: 2
Service: 2
It is always something with this Popeyes!! I ordered online through the app around 8pm I picked for my order to be picked up at 9pm. The store doesn’t close until 10pm. I get there before 9 and they said they stop doing mobile orders before 8. I told them my money was already taken out my account and was told I have to get a refund through the app which takes up to 10 business day!
Here’s a draft for a review about poor customer service at Popeyes:
I recently visited Popeyes and had one of the worst customer service experiences ever. The staff were not just lazy but outright disrespectful. It seemed like they had no interest in doing their jobs, let alone treating customers decently. I had to wait far longer than reasonable for my order, and when I politely asked for an update, I was met with eye-rolls and dismissive responses. The atmosphere felt hostile, as if customers were a burden rather than the reason for their jobs. This level of service is unacceptable and makes me reconsider ever returning to this location. Popeyes seriously needs to address this issue.
Atmosphere: 1
Food: 2
Service: 1
It's too expensive for just regular chicken
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
This is a complaint ‼️ The manager that was working 12/3/2024 6:15pm est was so disrespectful to my mother. My mom wanted to switch her chicken because it was too burnt. In front of co-workers and customers; he stated “ That’s All They Do Is Complain,” My mom did not say anything she just looked at him. This was very disrespectful to the customer and left a bad impression on Popeyes At this location. The manager which was a black male, with a low cut and was so mean to my mother and she’s a senior citizen. I wanted to confront him but I just did a review. Left my mother very upset. He’s was being rude to the employees as well. Please give that particular employee more training on customer service 101. Simple ‼️
Atmosphere: 1
Food: 2
Service: 1
𝐓𝐡𝐞 𝐟𝐨𝐨𝐝 𝐛𝐞 𝐨𝐤𝐚𝐲 , 𝐛𝐮𝐭 𝐢 𝐨𝐫𝐝𝐞𝐫𝐞𝐝 3 𝐤𝐢𝐝𝐬 𝐦𝐞𝐚𝐥𝐬 𝐚𝐧𝐝 𝐭𝐡𝐞𝐲 𝐚𝐥𝐥 𝐰𝐞𝐫𝐞 𝐦𝐢𝐬𝐬𝐢𝐧𝐠 𝐭𝐡𝐞 𝐟𝐫𝐢𝐞𝐬 ...𝐚𝐧𝐝 𝐢𝐭 𝐫𝐞𝐚𝐥𝐥𝐲 𝐭𝐢𝐜𝐤𝐞𝐝 𝐦𝐞 𝐨𝐟𝐟 𝐛𝐞𝐜𝐚𝐮𝐬𝐞 𝐲'𝐚𝐥𝐥 𝐭𝐨𝐨𝐤 𝐦𝐲 𝐦𝐨𝐧𝐞𝐲 𝐛𝐮𝐭 𝐝𝐢𝐝𝐧𝐭 𝐡𝐚𝐯𝐞 𝐭𝐡𝐞 𝐚𝐮𝐝𝐚𝐜𝐢𝐭𝐲 𝐭𝐨 𝐞𝐯𝐞𝐧 𝐜𝐚𝐥𝐥 𝐚𝐧𝐝 𝐥𝐞𝐭 𝐦𝐞 𝐩𝐢𝐜𝐤 𝐚𝐧𝐨𝐭𝐡𝐞𝐫 𝐬𝐢𝐝𝐞 𝐣𝐮𝐬𝐭 𝐩𝐮𝐭 𝐨𝐧𝐞 𝐥𝐞𝐠, 𝐚𝐩𝐩𝐥𝐞 𝐬𝐚𝐮𝐜𝐞 𝐧 𝐣𝐮𝐢𝐜𝐞 ..𝐰𝐨𝐰...𝐭𝐡𝐚𝐭'𝐬 𝐫𝐞𝐚𝐥𝐥𝐲 𝐚 𝐦𝐞𝐚𝐥
Atmosphere: 1
Food: 3
Service: 1
Terrible service. I stood at the counter for 10 mins while the manger was talking on her personal phone. Finally a girl named Asha who was already busting her ass comes to take my order. By far the worst Popeyes I’ve encountered.
Atmosphere: 1
Food: 1
Service: 1
Great service!
Atmosphere: 5
Food: 5
Service: 5
GM Clements was extremely rude! Did not seem want customers or care if they were served! Attitude was not welcoming!
Atmosphere: 1
Food: 5
Service: 1
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