08/15/25, As a Statesboro resident, today was my first time eating here since they have been open and I ordered 4 Ghost pepper meals and after a 15 mile ride home we discovered the order was wrong. Attention to detail needs to be put in place. We love Popeyes and this was just a disappointment.
Dr. Kristian Jeffress
After two previous failed attempts at this particular Popeyes in Statesboro, I decided to give it another try. In the local circular there are coupons for certain meals. Upon entering the drive-through we were asked if it was paper or digital we said paper and they said we do not accept paper. Take Even though there’s a code on each coupon. This is the third and final time I’ll be visiting Popeyes. I’ll make the extra five minute trip to the one on fair Road.
Atmosphere: 1
Food: 1
Service: 1
Janis Rodman Farris
The manager had a super pissy attitude. He even came in lobby yelling at me that this was his store and hed do what he wanted. This was his.store. all because he didnt listen to pur order. He gave the wrong tea drinks. Then made smart remark about it. Never apologized. When got food to table noticed we didnt have all out food. When back and told him abd his actions clearly stated he didnt believe me. Being a senior citizen i didnt deserve this treatment. He began yelling that I had an attitude since coming in there. Which was def untrue. I couldnt believe he was yelling at me like he did. Food was good. But i had heart set on okra and they didnt have okra. Wanted jalapeño peppers and they didnt have any. I contacted popeyes online and was told they woukd investigate...that was 5 days ago and havent bears anything. Said they would refund my money....over $30.00 for 2 ppl to eat...but they couldnt. It being a franchise they would investigate and refund would have to come from thay store. When i 1st contacted pooeyes online they said someone would call me withi. 48 hrs...no such call did i receive. They emailed me instead. Hey popeyes....still waiting for my phone call....and a response from your investigation. Over $30.00 for 2 dinners just to served up.a side of yelling....good going popeyes....good customer service...actually iy sucked!! Wont be back...will carry my old senior self to Churchs or KFC next time. Bet you that. Oh ny the way there was another couple that made a call to the owner and the owner or wife was coming to handle the sutuation...never saw them either. Wow...just wow...lost a good customer.
Atmosphere: 1
Food: 5
Service: 1
Regina Washington
Dark meat chicken was fresh and good. Strips were a bit old tough. Somehow we got 3 coke slaw and one mash potato with gravy. The chicken sandwich was a bit tough. Manager on duty was a bit sharp in response to customer simply asking if their meal came with a drink...kind of weird.
Food: 3
Service: 3
hey oh
Everytime we come here everyone is very rude & not welcoming at all ! they get our food wrong everytime & have attitudes when we say something about it , also we asked for more sauce for the wings because they were dry & they gave us something that tasted like straight grease 🤮, only going to the other one in statesboro from here on out because they are the sweetest & gets our food correct everytime with no complaints!
Atmosphere: 1
Food: 1
Service: 1
Esperanza M.
I stopped here for lunch, first I didn’t feel welcomed at all, and second the GENERAL manager was the one taking the order, and I don’t know if he was distracted but he wasn’t getting nothing right with the order, he was looking around, and wasn’t listening to anything I said at all. Like to the point, I was repeating the same thing over and over again. At the time when I came in, I over heard two different people say things about their order being wrong, and he was the one taking the orders. I didn’t expect this from a General Manager. I really hope he was just having a bad day because he was not friendly at all. I come to this Popeyes a lot, and it made me not want to come back.
Atmosphere: 3
Food: 3
Service: 1
Breanna Godbee
rude and waited over a hour
Atmosphere: 1
Food: 1
Service: 1
Ashley Maria
Toya is amazing, best customer service ever! Very enthusiastic and patient with my friend and our indecisiveness. Amazinngggggggggg! She's the best!!! First time experiencing here and she made my whole dayyyy!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans and Rice
Adrian Hill
Wonderful
Atmosphere: 4
Food: 5
Service: 4
Cynthia Byrd
My service experience was poor. I placed an online order. The food received was incorrect and all of it was not in the bag. I called back to speak with a supervisor and she said that if I wanted to I could come back to have it corrected. I was already home and No, I wasn't going to go back....it was their job to make sure that my order was accurate! No apology or acknowledgement for any of it. Poor service, please hire people who care about doing a good job!
Extremely rude, disrespectful, and unprofessional!
Atmosphere: 1
Food: 1
Service: 1
Lenora Bryant
The chicken was horrible, taste refried and to much batter
Atmosphere: 3
Food: 1
Service: 1
Sandra Grace
Co-worker Raniya was very rude at the drive through window!! I handed her my money; she snatched it out my hand, some change fell to the ground I stated to her I didn't have any more pennies she politely grinned at me with a smirk on her face. She gave me my change but yanked it in my hand, I politely asked for some condiments she stated some was already in the bag with an attitude n then shoved some in my hand
Atmosphere: 3
Food: 5
Service: 1
Jaylen Hill
If I could give a 0 I would they messed order up 2x light skin girl terrible attitude I’ll never step foot inside this Popeyes again. Oh and my fries was cold.. Even down to their response give laziness from the top to bottom of the restaurant.. if it was shut down i wouldn’t miss it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
J B
When I order the food I expect to receive all the food.
08/15/25, As a Statesboro resident, today was my first time eating here since they have been open and I ordered 4 Ghost pepper meals and after a 15 mile ride home we discovered the order was wrong. Attention to detail needs to be put in place. We love Popeyes and this was just a disappointment.
After two previous failed attempts at this particular Popeyes in Statesboro, I decided to give it another try. In the local circular there are coupons for certain meals. Upon entering the drive-through we were asked if it was paper or digital we said paper and they said we do not accept paper. Take Even though there’s a code on each coupon. This is the third and final time I’ll be visiting Popeyes. I’ll make the extra five minute trip to the one on fair Road.
Atmosphere: 1
Food: 1
Service: 1
The manager had a super pissy attitude. He even came in lobby yelling at me that this was his store and hed do what he wanted. This was his.store. all because he didnt listen to pur order. He gave the wrong tea drinks. Then made smart remark about it. Never apologized. When got food to table noticed we didnt have all out food. When back and told him abd his actions clearly stated he didnt believe me. Being a senior citizen i didnt deserve this treatment. He began yelling that I had an attitude since coming in there. Which was def untrue. I couldnt believe he was yelling at me like he did. Food was good. But i had heart set on okra and they didnt have okra. Wanted jalapeño peppers and they didnt have any. I contacted popeyes online and was told they woukd investigate...that was 5 days ago and havent bears anything. Said they would refund my money....over $30.00 for 2 ppl to eat...but they couldnt. It being a franchise they would investigate and refund would have to come from thay store. When i 1st contacted pooeyes online they said someone would call me withi. 48 hrs...no such call did i receive. They emailed me instead. Hey popeyes....still waiting for my phone call....and a response from your investigation. Over $30.00 for 2 dinners just to served up.a side of yelling....good going popeyes....good customer service...actually iy sucked!! Wont be back...will carry my old senior self to Churchs or KFC next time. Bet you that. Oh ny the way there was another couple that made a call to the owner and the owner or wife was coming to handle the sutuation...never saw them either. Wow...just wow...lost a good customer.
Atmosphere: 1
Food: 5
Service: 1
Dark meat chicken was fresh and good. Strips were a bit old tough. Somehow we got 3 coke slaw and one mash potato with gravy. The chicken sandwich was a bit tough. Manager on duty was a bit sharp in response to customer simply asking if their meal came with a drink...kind of weird.
Food: 3
Service: 3
Everytime we come here everyone is very rude & not welcoming at all ! they get our food wrong everytime & have attitudes when we say something about it , also we asked for more sauce for the wings because they were dry & they gave us something that tasted like straight grease 🤮, only going to the other one in statesboro from here on out because they are the sweetest & gets our food correct everytime with no complaints!
Atmosphere: 1
Food: 1
Service: 1
I stopped here for lunch, first I didn’t feel welcomed at all, and second the GENERAL manager was the one taking the order, and I don’t know if he was distracted but he wasn’t getting nothing right with the order, he was looking around, and wasn’t listening to anything I said at all. Like to the point, I was repeating the same thing over and over again. At the time when I came in, I over heard two different people say things about their order being wrong, and he was the one taking the orders. I didn’t expect this from a General Manager. I really hope he was just having a bad day because he was not friendly at all. I come to this Popeyes a lot, and it made me not want to come back.
Atmosphere: 3
Food: 3
Service: 1
rude and waited over a hour
Atmosphere: 1
Food: 1
Service: 1
Toya is amazing, best customer service ever! Very enthusiastic and patient with my friend and our indecisiveness. Amazinngggggggggg! She's the best!!! First time experiencing here and she made my whole dayyyy!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Red Beans and Rice
Wonderful
Atmosphere: 4
Food: 5
Service: 4
My service experience was poor. I placed an online order. The food received was incorrect and all of it was not in the bag. I called back to speak with a supervisor and she said that if I wanted to I could come back to have it corrected. I was already home and No, I wasn't going to go back....it was their job to make sure that my order was accurate! No apology or acknowledgement for any of it. Poor service, please hire people who care about doing a good job!
Atmosphere: 2
Food: 3
Service: 1
Restaurantji Recommends
Extremely rude, disrespectful, and unprofessional!
Atmosphere: 1
Food: 1
Service: 1
The chicken was horrible, taste refried and to much batter
Atmosphere: 3
Food: 1
Service: 1
Co-worker Raniya was very rude at the drive through window!! I handed her my money; she snatched it out my hand, some change fell to the ground I stated to her I didn't have any more pennies she politely grinned at me with a smirk on her face. She gave me my change but yanked it in my hand, I politely asked for some condiments she stated some was already in the bag with an attitude n then shoved some in my hand
Atmosphere: 3
Food: 5
Service: 1
If I could give a 0 I would they messed order up 2x light skin girl terrible attitude I’ll never step foot inside this Popeyes again. Oh and my fries was cold..
Even down to their response give laziness from the top to bottom of the restaurant.. if it was shut down i wouldn’t miss it
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Spicy Chicken Sandwich
When I order the food I expect to receive all the food.
Atmosphere: 1
Food: 1
Service: 1
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