I never write reviews but I was in the drive thru for 30 minutes, no one came to the window for about 15 and no one came to the speaker for 10 it was nuts.
Atmosphere: 3
Food: 5
Service: 1
Jake Gilbert
Food was better than average but there was a hair in my flatbread
Atmosphere: 4
Food: 3
Service: 4
Janai Mason
Charisma (the manager) was such a pleasure! She made my experience so easy and had great recommendations since it was my first time. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
payton
I’m not even sure half the people behind the counter actually work there, I would 100% believe that they just walked in and decided to play work for a day.
Atmosphere: 1
Food: 3
Service: 1
Corey Living
They gave me a smoothie with no ice. It’s like blended juice. So disappointed.
Mike Luzzi
Good food, great service, and a terrific selection of smoothies!
Myra Burnsed
The food and smoothies are good , but this place needs attention from the manager/owner. Young people who do not care about customer service are running the place. The bathrooms have been unavailable for public use for three weeks (is this even legal?). The dining room had been locked preventing you from dining in an hour or more before close. I tried to contact customer service before making an online review and could not. I hope these reviews help bring change.
RayeAnna Davidson
This location is either extremely understaffed or the workers are untrained. Wait time is always 10+ minutes, even when you’re the only one in drive through. Workers are typically bland and sometimes seem bothered to serve you. After 12pm they ALWAYS seem to run out of açaí bowls, yet you can order them through the app for pickup or delivery. I’ve been in food service for seven years and I’d never stop serving a key menu item out of pure laziness and sorriness, especially when it’s available through different order options. Once you’re in the drive through, it’s nearly impossible to get out, so if you end up not ordering anything due to them being “out” of products, you’re stuck in a short line with a long wait time - extremely frustrating. There’s been multiple occasions where I’ve been charged different amounts for the same product. There have also been occasions where I ask for a substitution, but instead of a substitute, they just completely omit the ingredient. (I once ordered an açaí bowl and substituted all fruit for strawberries. I ended up not getting ANY fruit toppings in the bowl, just the granola and other toppings.) I do greatly enjoy their açaí bowls, but I lose faith in the restaurant each time I’m told they’re out when I know they aren’t. (This has happened at least 10 times) I don’t like going to Smoothie King, but I’m getting to the point of frustration where I’m going to have to start going there, even though they can’t compete taste and option wise AT ALL.
Steve Muffley
If i could rate 0 stars I would! Nobody answers their phone and every delivery app gets cancelled after I place order! How do they stay open? UberEats, DoorDash remove from your App, it's fraudulent. Tried six times, 3 on both apps and tried calling for times. Nobody answers.
Brandon Waters
Bad experience! Rude staff, out of everything on menu. Paid for a smoothie and just drove off and left it, waited a while and just got sketched out from the whole vibe. Will not be back….
I literally love the Açaí bowl at tropical smoothie. It’s the only thing I get. I just moved to statesboro, So I frequent this location. My bowl was initially messed up pretty badly, but they went the EXTRA mile to make sure it was replaced with a new bowl that had absolutely BEAUTIFUL fruit on top this time! Ash and KeKe literally showed the most amazing customer service and Ash even called me back the next day to make sure I was happy with my bowl!!! I’m in the customer service industry, so this really meant a lot to me! I’ll definitely continue to eat from here♥️♥️♥️. Thanks ladies!
Atmosphere: 5
Food: 5
Service: 5
April Dawn
I always get the detox island green with extra pineapple. I have never been to the smoothie king before, but they made it way better than the one in Pooler.!!! I thought it was good there until I tried this! Everyone was nice to!
Aryel Allen
I placed a doordash order from here. My kale apple salad arrived with brown soggy anpples and the mangos in my açaí bowl were brown and inedible. I called the restaurant multiple times and received no answer.
Food: 1
Service: 1
Girl Review
Cold food. The kids that work there are rude. Some are nice. Very expensive. Not worth the pay. I hear for such an expensive place employee who are children do get paid little. SMH!
Atmosphere: 2
Food: 1
Service: 3
Lolita Castillanos
Cold food. The kids that work there are rude. Some are nice. Very expensive. Not worth the pay. I hear for such an expensive place employee who are children do get paid little. SMH!
I never write reviews but I was in the drive thru for 30 minutes, no one came to the window for about 15 and no one came to the speaker for 10 it was nuts.
Atmosphere: 3
Food: 5
Service: 1
Food was better than average but there was a hair in my flatbread
Atmosphere: 4
Food: 3
Service: 4
Charisma (the manager) was such a pleasure! She made my experience so easy and had great recommendations since it was my first time. Will definitely be back!
Atmosphere: 5
Food: 5
Service: 5
I’m not even sure half the people behind the counter actually work there, I would 100% believe that they just walked in and decided to play work for a day.
Atmosphere: 1
Food: 3
Service: 1
They gave me a smoothie with no ice. It’s like blended juice. So disappointed.
Good food, great service, and a terrific selection of smoothies!
The food and smoothies are good , but this place needs attention from the manager/owner. Young people who do not care about customer service are running the place. The bathrooms have been unavailable for public use for three weeks (is this even legal?). The dining room had been locked preventing you from dining in an hour or more before close. I tried to contact customer service before making an online review and could not. I hope these reviews help bring change.
This location is either extremely understaffed or the workers are untrained. Wait time is always 10+ minutes, even when you’re the only one in drive through. Workers are typically bland and sometimes seem bothered to serve you. After 12pm they ALWAYS seem to run out of açaí bowls, yet you can order them through the app for pickup or delivery. I’ve been in food service for seven years and I’d never stop serving a key menu item out of pure laziness and sorriness, especially when it’s available through different order options. Once you’re in the drive through, it’s nearly impossible to get out, so if you end up not ordering anything due to them being “out” of products, you’re stuck in a short line with a long wait time - extremely frustrating. There’s been multiple occasions where I’ve been charged different amounts for the same product. There have also been occasions where I ask for a substitution, but instead of a substitute, they just completely omit the ingredient. (I once ordered an açaí bowl and substituted all fruit for strawberries. I ended up not getting ANY fruit toppings in the bowl, just the granola and other toppings.) I do greatly enjoy their açaí bowls, but I lose faith in the restaurant each time I’m told they’re out when I know they aren’t. (This has happened at least 10 times) I don’t like going to Smoothie King, but I’m getting to the point of frustration where I’m going to have to start going there, even though they can’t compete taste and option wise AT ALL.
If i could rate 0 stars I would! Nobody answers their phone and every delivery app gets cancelled after I place order! How do they stay open? UberEats, DoorDash remove from your App, it's fraudulent. Tried six times, 3 on both apps and tried calling for times. Nobody answers.
Bad experience! Rude staff, out of everything on menu. Paid for a smoothie and just drove off and left it, waited a while and just got sketched out from the whole vibe. Will not be back….
Restaurantji Recommends
I literally love the Açaí bowl at tropical smoothie. It’s the only thing I get. I just moved to statesboro, So I frequent this location. My bowl was initially messed up pretty badly, but they went the EXTRA mile to make sure it was replaced with a new bowl that had absolutely BEAUTIFUL fruit on top this time! Ash and KeKe literally showed the most amazing customer service and Ash even called me back the next day to make sure I was happy with my bowl!!! I’m in the customer service industry, so this really meant a lot to me! I’ll definitely continue to eat from here♥️♥️♥️. Thanks ladies!
Atmosphere: 5
Food: 5
Service: 5
I always get the detox island green with extra pineapple. I have never been to the smoothie king before, but they made it way better than the one in Pooler.!!! I thought it was good there until I tried this! Everyone was nice to!
I placed a doordash order from here. My kale apple salad arrived with brown soggy anpples and the mangos in my açaí bowl were brown and inedible. I called the restaurant multiple times and received no answer.
Food: 1
Service: 1
Cold food. The kids that work there are rude. Some are nice. Very expensive. Not worth the pay.
I hear for such an expensive place employee who are children do get paid little. SMH!
Atmosphere: 2
Food: 1
Service: 3
Cold food. The kids that work there are rude. Some are nice. Very expensive. Not worth the pay.
I hear for such an expensive place employee who are children do get paid little. SMH!
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