Food was great, ordered thru the app so when i got there it was ready and all i had to do was pick it up and leave. It was really fresh and delicious
Atmosphere: 4
Food: 5
Service: 5
Shawna Craig
Possibly the rudest person I've spoken yo in a long time. I did an online carry out order tonight of 2 bacon cheese sticks. Get home and my first bite I'm pulling brown hair out of my mouth. I dont have brown hair nor does anyone in my home. It's baked in several spots of the entire order. I call around 8pm and just say I just picked up my order and there is a bunch of brown hair...the guy on the phone let out a massive sigh and said what do you want me to do about it just remake it? I tell him politely I'm already home for the night and dont want to go back out. The response was fine I cleared your order and you have a refund and he hung up on me. I paid cash so not sure who got a refund tonight but it wasn't me. The amount of attitude and annoyance from this person was out right insane. I was polite and said maybe 6 words to him so I am not sure why I was made to feel like I suddenly grew brown hair and baked it into the pizza. When I walked in no one said anything to me. I think the person that I told my name to was new maybe because he immediately just got another person...who happened to have shoulder length brown hair. I dont write bad reviews but what in the actual hell. So whomever got my refund I hope you enjoyed your free pizza. Let's just hope there was no hair.
*the hair and bacon that came out of my mouth*
Atmosphere: 1
Food: 1
Service: 1
Cheyenne Lee
Easily one of the most disrespectful experiences I’ve ever had. I was stuck in the neighboring Starbucks line with my newborn in the car and needed to leave urgently. A delivery driver had their car parked directly in front of a stop sign, blocking anyone from exiting.
I called and politely asked the manager if someone could please move the vehicle so I could get my baby home. No one came out. My husband called again, and instead of simply moving the car, the employee—who appeared to be a Caucasian female with multicolored/blonde hair—came outside and started yelling at my window.
The time and energy she put into screaming at a new mom with her infant could’ve easily been spent moving the car, which shouldn’t have been parked in front of a stop sign in the first place. Kindness truly isn’t that hard.
Her license plate is pictured here.
Atmosphere: 1
Food: 1
Service: 1
Billy Densmore
EVERY TIME I order from here I get a notification that DoorDash will deliver food…. And they always go to the wrong house. This time when I got the notification I called the store to let them know not to have DoorDash deliver because they get it wrong… guess what? DoorDash delivered it wrong…. Even after I called to warn them. Complete disregard.. guaranteed this goes un-read and disregarded… 3.6 is too high of a rating for this store. 55 dollars for cold, late food. Well done papa John’s…
Atmosphere: 1
Food: 1
Service: 1
Tyzell Hunter
On Sunday September 21st night shift I tried to place an order over the phone. The employee could not understand me and then hung up on me. I went to the store to order in person and asked for the night shift manager. Instead of listening she immediately denied my experience. When I explained again she actually said “Why should I care?” which is unbelievably unprofessional. When I asked for her name she refused and told me to leave the store. No accountability no apology just pure disrespect from both the employee and the manager. Papa Johns really needs to train their staff and management better.
Luma Learning Center
fast and good service
Atmosphere: 5
Food: 5
Service: 5
Jessica Flores
This store does not own to their mistakes and never falls through when it comes to “making it right”. At the beginning of May I placed a large order , coming to a total $60+. Only for the delivery driver to not even bother to knock on our door to give the pizza in hand. An hour later, the entire order is cold. The only reason I knew the guy delivered the order was because my camera picked up his movement that evening. I called the store so pizzas can be picked up and I could get my money back. I was told by someone claiming to be manager, they will credit me the order (three pizzas) for next time I call. Here I am today trying to redeem by credit only for a “manager” to tell one of his employees to tell me they can only credit me for one pizza. You all just lost my business. I redeemed the (partial) credit but I should have been credited IN FULL. That is truly disappointing. EVERYONE PLEASE GO TO SOMEONE LOCAL! They will for sure take really good care for you.
Atmosphere: 1
Food: 1
Service: 1
Dave Dunkin
Terrible service ! RUDE MANAGER!! Delivery is still not here, ONE HOUR after I ordered it and now it’s 15 minutes past the latest time in the delivery window. I live 1 mile from the store. Called to complain to the manager, put on hold twice, and then she talked over me and hung up. As I’m typing this the pizza is still not here. It’s now 20 minutes past the delivery window. Still not here. And they did nothing to compensate me, in fact the manager talked over me yelling and hung up. Now 25 minutes past promised delivery time and over and a half since ordered.
I don’t think there even going to deliver it tonight. Gotta go find something to cook for dinner I guess! DO NOT ORDER FROM HERE!
Atmosphere: 1
Food: 2
Service: 1
Caleb Kutsche
Ordered 13 pizzas easily over the phone. They had the pizzas ready a few minutes early. Great service by the staff!
my pizza was stolen 4 minutes before I had the chance to pick it up from my door and I was given a replacement. Thank you guys fr
Atmosphere: 5
Food: 5
Service: 5
Oli Nazarethgrace
Called to place an order. It literally took almost 10 minutes because it went to a call center in india. Literally insane, never ever order from here again
Atmosphere: 1
Food: 1
Service: 1
dfo dfo
Ordered through their website for delivery to be told doordash was delivering my food, when was this a thing? If I wanted doordash I'd of ordered doordash.
J T
Nearly always good. Most consistent of the big chains in Towne lake imo.
Tash T
Have never eaten anything wetter than this pizza! Genuinely the worst pizza I’ve ever had, I don’t feel a quality guarantee coupon is an adequate remedy. When I called the store the staff member stated that “cheese gets greasy”.
Food was great, ordered thru the app so when i got there it was ready and all i had to do was pick it up and leave. It was really fresh and delicious
Atmosphere: 4
Food: 5
Service: 5
Possibly the rudest person I've spoken yo in a long time.
I did an online carry out order tonight of 2 bacon cheese sticks. Get home and my first bite I'm pulling brown hair out of my mouth. I dont have brown hair nor does anyone in my home. It's baked in several spots of the entire order. I call around 8pm and just say I just picked up my order and there is a bunch of brown hair...the guy on the phone let out a massive sigh and said what do you want me to do about it just remake it? I tell him politely I'm already home for the night and dont want to go back out. The response was fine I cleared your order and you have a refund and he hung up on me. I paid cash so not sure who got a refund tonight but it wasn't me. The amount of attitude and annoyance from this person was out right insane. I was polite and said maybe 6 words to him so I am not sure why I was made to feel like I suddenly grew brown hair and baked it into the pizza. When I walked in no one said anything to me. I think the person that I told my name to was new maybe because he immediately just got another person...who happened to have shoulder length brown hair. I dont write bad reviews but what in the actual hell. So whomever got my refund I hope you enjoyed your free pizza. Let's just hope there was no hair.
*the hair and bacon that came out of my mouth*
Atmosphere: 1
Food: 1
Service: 1
Easily one of the most disrespectful experiences I’ve ever had. I was stuck in the neighboring Starbucks line with my newborn in the car and needed to leave urgently. A delivery driver had their car parked directly in front of a stop sign, blocking anyone from exiting.
I called and politely asked the manager if someone could please move the vehicle so I could get my baby home. No one came out. My husband called again, and instead of simply moving the car, the employee—who appeared to be a Caucasian female with multicolored/blonde hair—came outside and started yelling at my window.
The time and energy she put into screaming at a new mom with her infant could’ve easily been spent moving the car, which shouldn’t have been parked in front of a stop sign in the first place. Kindness truly isn’t that hard.
Her license plate is pictured here.
Atmosphere: 1
Food: 1
Service: 1
EVERY TIME I order from here I get a notification that DoorDash will deliver food…. And they always go to the wrong house. This time when I got the notification I called the store to let them know not to have DoorDash deliver because they get it wrong… guess what? DoorDash delivered it wrong…. Even after I called to warn them. Complete disregard.. guaranteed this goes un-read and disregarded… 3.6 is too high of a rating for this store. 55 dollars for cold, late food. Well done papa John’s…
Atmosphere: 1
Food: 1
Service: 1
On Sunday September 21st night shift I tried to place an order over the phone. The employee could not understand me and then hung up on me. I went to the store to order in person and asked for the night shift manager. Instead of listening she immediately denied my experience. When I explained again she actually said “Why should I care?” which is unbelievably unprofessional.
When I asked for her name she refused and told me to leave the store. No accountability no apology just pure disrespect from both the employee and the manager. Papa Johns really needs to train their staff and management better.
fast and good service
Atmosphere: 5
Food: 5
Service: 5
This store does not own to their mistakes and never falls through when it comes to “making it right”. At the beginning of May I placed a large order , coming to a total $60+. Only for the delivery driver to not even bother to knock on our door to give the pizza in hand. An hour later, the entire order is cold. The only reason I knew the guy delivered the order was because my camera picked up his movement that evening. I called the store so pizzas can be picked up and I could get my money back. I was told by someone claiming to be manager, they will credit me the order (three pizzas) for next time I call. Here I am today trying to redeem by credit only for a “manager” to tell one of his employees to tell me they can only credit me for one pizza. You all just lost my business. I redeemed the (partial) credit but I should have been credited IN FULL. That is truly disappointing. EVERYONE PLEASE GO TO SOMEONE LOCAL! They will for sure take really good care for you.
Atmosphere: 1
Food: 1
Service: 1
Terrible service !
RUDE MANAGER!!
Delivery is still not here, ONE HOUR after I ordered it and now it’s 15 minutes past the latest time in the delivery window. I live 1 mile from the store.
Called to complain to the manager, put on hold twice, and then she talked over me and hung up.
As I’m typing this the pizza is still not here. It’s now 20 minutes past the delivery window.
Still not here.
And they did nothing to compensate me, in fact the manager talked over me yelling and hung up.
Now 25 minutes past promised delivery time and over and a half since ordered.
I don’t think there even going to deliver it tonight.
Gotta go find something to cook for dinner I guess!
DO NOT ORDER FROM HERE!
Atmosphere: 1
Food: 2
Service: 1
Ordered 13 pizzas easily over the phone. They had the pizzas ready a few minutes early. Great service by the staff!
Great cheese pizza
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
my pizza was stolen 4 minutes before I had the chance to pick it up from my door and I was given a replacement. Thank you guys fr
Atmosphere: 5
Food: 5
Service: 5
Called to place an order. It literally took almost 10 minutes because it went to a call center in india. Literally insane, never ever order from here again
Atmosphere: 1
Food: 1
Service: 1
Ordered through their website for delivery to be told doordash was delivering my food, when was this a thing? If I wanted doordash I'd of ordered doordash.
Nearly always good. Most consistent of the big chains in Towne lake imo.
Have never eaten anything wetter than this pizza! Genuinely the worst pizza I’ve ever had, I don’t feel a quality guarantee coupon is an adequate remedy. When I called the store the staff member stated that “cheese gets greasy”.
Atmosphere: 1
Food: 1
Service: 1
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