Great location fast drive-thru service and onokine food
Grant Bloomquist
Staff at noon on 11/26 were super friendly and created an atmosphere I normally don’t see in fast food restaurants. A+
Dana Bannister (ecofriendlyhawaii)
Taco Bell Hilo is the best one on the island. For veg options, no meat/cheese/sour cream… you can order “fresco” style & they substitute pico de gallo.
Thank you for being open & having great customer service. (Unlike kona side)
Atmosphere: 5
Food: 5
Service: 5
Ariana Aranas
I was in Hilo this week with family and we decided to visit this location an overheard one of the staff mention something about hating gay people and laughing about the incident at the Pulse nightclub. I'm not sure who it was that said all this, but I heard the name Tim get brought up and he was getting reprimanded by his other coworkers. I understand that people have different social and political views, but to laugh at a traumatizing event that happened years ago really made me uncomfortable and makes me wonder what kind of people taco bell hires. Other than that, the service was great and even though it was busy, I managed to get my food at a reasonable time.
Atmosphere: 1
Food: 3
Service: 3
Jenna Guerrero-Miguel
I went for an interview and the manager didn’t shake my hand…didn’t ask questions…NOTHING!!!…she told me she’s picky with workers and is full of workers even though some of the workers don’t pay attention when I order there on top of that messed up my order once….it really was a waste of my time and I was really looking forward to my interview!!
Atmosphere: 1
Service: 1
D C
I like this new location. It's conveniently located and the drive thru is pretty fast.
Timothy siaulaiga
Great place to visit.
Atmosphere: 5
Food: 5
Service: 5
Caroline Sims
It's taco bell
Atmosphere: 5
Food: 5
Service: 5
Mick Hudson
Ordered 6 items,drive down road and only have 4 come to find out,,So mad,family shorted... I'm
Service: 1
K Soderman
Very clean! Food was hot and fresh.
They have a high chair if you beed.
Parking is tight forsure. Might be better to park across street.
I hesitate between 3 & 4 stars, the thing is I love Taco Bell, I really do. However, I have walked in ordered one thing and waited 22 minutes for it on more than one occasion. Meanwhile I see cars go the drive thru & leave while I'm still waiting. They seem to prioritize the drive thru orders over the walk in orders... Which if you are drive thru it's great. But if you are walking in you may need to call your job and say you are going to be late, which is what I had to do. Please note I still love Taco Bell but if you are walking in without a half hour to spare, it's probably better to just keep walking.
Atmosphere: 4
Food: 5
Service: 2
Dan M
I walk up, and there’s this big sign on the door that says “Please use the kiosk.” You already know I hate those things — I like talking to real people, not screens.
So I ignore the sign and go to the counter. This young dude comes up to take my order, and man… he had the energy of a sloth on NyQuil. Straight up looked at me like, “What the heck do you want?” Like I was bothering him or something.
He’s barely awake, mumbling through the whole thing, totally not caring — but hey, at least he got the order right. I ordered two lunch boxes, and even he couldn’t mess that up.
Then a few minutes later, I needed to use the restroom. I see him just wandering around, not doing much. He notices me, walks over like a zombie and asks what I want. I tell him I need the bathroom, and he grabs the key like it weighs 200 pounds, then sleepwalks over to open it for me. No eye contact, no words — just vibes of “I hate this place.”
He opens the door, doesn’t say anything, and shuffles back like a ghost back to his post. Whole thing felt like I was in a weird low-budget episode of The Office.
Jiří Kremser
I ordered via kiosk and at the end pressed '+ add churos'. Payed for it and once i figured out i didnt get them, went to the counter and complained. He just said, sorry we dont have them. Lol, no refund. Joke
Austin
I had an extremely disappointing experience at this Taco Bell location due to the behavior of a manager named Maria. As a disabled veteran, I disclosed my PTSD to her, seeking some understanding or accommodation, but instead, I was met with laughter and complete disrespect. This incident was not only humiliating but also deeply upsetting.
The lack of empathy and professionalism shown by Maria is unacceptable, particularly in a customer service environment. Her actions have ensured that I will not return to this location, and I strongly recommend that corporate take a serious look into how their managers treat vulnerable customers. This kind of behavior reflects poorly on the brand and should not be tolerated.
I urge Taco Bell corporate to address this issue to prevent future occurrences and to restore some faith in their commitment to customer respect and dignity.
Atmosphere: 1
Food: 1
Service: 1
Tina Rodriguez
I just got home my order was totally wrong and I called for a refund. The girl who answered oscillated between hysterical laughter and fake crying, yelling to other employees ridiculing me (who was being very nice and chill btw) I asked to speak to someone else and she was like, "sawy, I am Crystal I am only manager on duty" in like a weird fake baby voice and I was like, "can I please just talk to any other employee?" And then another woman got on the phone who was very nice and resolved my issue but like I am more irritated at that horrendously uncomfortable phone call then I am for them screwing up my order in the first place. They offered me a credit, but I definitely don't trust eating food from this place anymore- this girl was crazy. I've seen too many tiktoks by unsupervised teens in fast food lol. And like I get it, people are making minimum wage and hate their jobs, I try to be understanding and super polite to service workers but this girl was unhinged and so rude for no reason; Im sure I would be horrified to see the food preparation behind the scenes.
Great location fast drive-thru service and onokine food
Staff at noon on 11/26 were super friendly and created an atmosphere I normally don’t see in fast food restaurants. A+
Taco Bell Hilo is the best one on the island. For veg options, no meat/cheese/sour cream… you can order “fresco” style & they substitute pico de gallo.
Thank you for being open & having great customer service. (Unlike kona side)
Atmosphere: 5
Food: 5
Service: 5
I was in Hilo this week with family and we decided to visit this location an overheard one of the staff mention something about hating gay people and laughing about the incident at the Pulse nightclub. I'm not sure who it was that said all this, but I heard the name Tim get brought up and he was getting reprimanded by his other coworkers. I understand that people have different social and political views, but to laugh at a traumatizing event that happened years ago really made me uncomfortable and makes me wonder what kind of people taco bell hires. Other than that, the service was great and even though it was busy, I managed to get my food at a reasonable time.
Atmosphere: 1
Food: 3
Service: 3
I went for an interview and the manager didn’t shake my hand…didn’t ask questions…NOTHING!!!…she told me she’s picky with workers and is full of workers even though some of the workers don’t pay attention when I order there on top of that messed up my order once….it really was a waste of my time and I was really looking forward to my interview!!
Atmosphere: 1
Service: 1
I like this new location. It's conveniently located and the drive thru is pretty fast.
Great place to visit.
Atmosphere: 5
Food: 5
Service: 5
It's taco bell
Atmosphere: 5
Food: 5
Service: 5
Ordered 6 items,drive down road and only have 4 come to find out,,So mad,family shorted... I'm
Service: 1
Very clean! Food was hot and fresh.
They have a high chair if you beed.
Parking is tight forsure. Might be better to park across street.
Bathroom needs to be unlocked my staff.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I hesitate between 3 & 4 stars, the thing is I love Taco Bell, I really do. However, I have walked in ordered one thing and waited 22 minutes for it on more than one occasion. Meanwhile I see cars go the drive thru & leave while I'm still waiting. They seem to prioritize the drive thru orders over the walk in orders... Which if you are drive thru it's great. But if you are walking in you may need to call your job and say you are going to be late, which is what I had to do. Please note I still love Taco Bell but if you are walking in without a half hour to spare, it's probably better to just keep walking.
Atmosphere: 4
Food: 5
Service: 2
I walk up, and there’s this big sign on the door that says “Please use the kiosk.” You already know I hate those things — I like talking to real people, not screens.
So I ignore the sign and go to the counter. This young dude comes up to take my order, and man… he had the energy of a sloth on NyQuil. Straight up looked at me like, “What the heck do you want?” Like I was bothering him or something.
He’s barely awake, mumbling through the whole thing, totally not caring — but hey, at least he got the order right. I ordered two lunch boxes, and even he couldn’t mess that up.
Then a few minutes later, I needed to use the restroom. I see him just wandering around, not doing much. He notices me, walks over like a zombie and asks what I want. I tell him I need the bathroom, and he grabs the key like it weighs 200 pounds, then sleepwalks over to open it for me. No eye contact, no words — just vibes of “I hate this place.”
He opens the door, doesn’t say anything, and shuffles back like a ghost back to his post. Whole thing felt like I was in a weird low-budget episode of The Office.
I ordered via kiosk and at the end pressed '+ add churos'. Payed for it and once i figured out i didnt get them, went to the counter and complained. He just said, sorry we dont have them. Lol, no refund. Joke
I had an extremely disappointing experience at this Taco Bell location due to the behavior of a manager named Maria. As a disabled veteran, I disclosed my PTSD to her, seeking some understanding or accommodation, but instead, I was met with laughter and complete disrespect. This incident was not only humiliating but also deeply upsetting.
The lack of empathy and professionalism shown by Maria is unacceptable, particularly in a customer service environment. Her actions have ensured that I will not return to this location, and I strongly recommend that corporate take a serious look into how their managers treat vulnerable customers. This kind of behavior reflects poorly on the brand and should not be tolerated.
I urge Taco Bell corporate to address this issue to prevent future occurrences and to restore some faith in their commitment to customer respect and dignity.
Atmosphere: 1
Food: 1
Service: 1
I just got home my order was totally wrong and I called for a refund. The girl who answered oscillated between hysterical laughter and fake crying, yelling to other employees ridiculing me (who was being very nice and chill btw) I asked to speak to someone else and she was like, "sawy, I am Crystal I am only manager on duty" in like a weird fake baby voice and I was like, "can I please just talk to any other employee?" And then another woman got on the phone who was very nice and resolved my issue but like I am more irritated at that horrendously uncomfortable phone call then I am for them screwing up my order in the first place. They offered me a credit, but I definitely don't trust eating food from this place anymore- this girl was crazy. I've seen too many tiktoks by unsupervised teens in fast food lol. And like I get it, people are making minimum wage and hate their jobs, I try to be understanding and super polite to service workers but this girl was unhinged and so rude for no reason; Im sure I would be horrified to see the food preparation behind the scenes.
Atmosphere: 1
Food: 1
Service: 1
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