Waited in drive thru for over 5 min drove around twice. After ordering at the window my coffee was cold my breakfast sandwich was dry and cold . Very poor customer servjce
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Jason Collins
Not even sure how this place continues to be in business. WORST Jack in the Box in the entire Pacific Region. Avoid at all costs!
3/16/25 - placed an order and paid in the mobile app. Go through drive thru and lady (?) at the speaker just says “we’re closed”. So I said okay, I already paid for a mobile order. What do I do? 30 seconds later and she says “I’m not available”. Honestly, she both struggled with basic English and communication skills, but she also sounded drunk or very stoned on drugs. Finally just left because it was like trying to ask a mop bucket a question.
But this experience isn’t the only reason for this review. It’s that this is the consistent level of absolutely horrendous service from this location. Shame on me for ever giving them the chance to ‘do better next time’… because they’ve never improved. I don’t know how any of their staff could even get through a job interview and communicate well enough to get hired and that speaks to the substandard management and franchisee.
This was the last chance. I will NOT go to this location again. I may not have the highest standards… as demonstrated by even eating their food, but this location can’t even come close to meeting the standard of service that customers should expect.
Atmosphere: 1
Food: 1
Service: 1
Gary Bryson
Worst jack in the box ever. Mainly because of rude service by their counter clerk Jennifer. Some person as angry as her should never be employed where customer service is necessary .I definitely won't be going back and will warn all my friends
Lvl3 Foreal
Definitely the worsed experience I've ever had at a Jack in the box. The dude taking my order heard me tell him 5 times I wanted 2 large shakes and he kept putting regular and saying regular like I can't get what I want to pay for. Then I try to order a plain burger and dude rings me up for a deluxe combo like bro what.
Parking: Terrible drive through and location
Kid-friendliness: Definitely not
Wheelchair accessibility: Nope
Atmosphere: 1
Food: 1
Service: 1
Iowanes Aneko
I would never come back to this location. The employee was really rude. I don’t appreciate the way she speaks to me . She has an attitude or should I say the ugliest voice. Tbh she got me .
Atmosphere: 1
Food: 4
Service: 1
Duane Browning
The drive-thru is supposed to be open 24 hours, every day. However, on February 8th and 9th, I came to this location and pulled-up to the drive-thru and it was closed. The staff inside ignored me.
Both times I went there, I arrived after 9:00pm and there didn’t seem to be any cleaning or restocking being done.
If this bank of Jack In The Box is going to close their drive-thru at some point, I think the least they could do is post an explanatory sign on the doors and drive-thru window.
Atmosphere: 5
Food: 5
Service: 3
Heilee Mossman
No bathroom in service
Atmosphere: 1
PADRINOZ KEAKA
I ORDERED A #29 SAUSAGE COMBO BREAKFAST PLATTER THEY GAVE ME BACON THE LOCATION MANAGER NEVER ANSWERS PHONE I GO BACK THEY AGREE TO ALLOW ME TO COME BACK N GET MY ORDER MADE CORRECT I RETURN 2 DAYS LATER SAME MANAGER I WAIT OVER 10 MINUTES LISTENING TO MANAGER N HER CREW TALKING IN DIFFERENT LANGUAGE NOT IN ENGLISH I GET MY ORDER SHE NEVER GAVE ME MY DRINK #29 SAUSAGE COMBO BREAKFAST PLATTER THEN IT HAS A HAMBURGER PATTY NOT SAUSAGE N NOW 2 TIMES MY ORDER IS NOT.CORRECT I DRIVE BACK SHOW N GIVE MY INCORRECT ORDER WITH HAMBURGER PATTY N I TELL HER I DID NOT GET MY DRINK
I WAIT FOR10 MINTZ THEN SHE RETURNS GIVES ME MY DRINK N ONLY 1 SAUSAGE PATTY IN A BOX NOT MY #29 SAUSAGE COMBO BREAKFAST PLATTER I ORDERED N NEVER GOT IT CORRECT 2 TIMES SHE CALLS ME A LIAR N SHE SAID SHE GAVE ME MY DRINK WEN SHE GAVE ME THE WRONG PLATTER WITH THE BURGER N SHE ONLY GIVING ME SAUSAGE BECAUSE THAT WAS THE INCORRECT ORDER I DONT UNDERSTAND HOW I WAS NOT GIVEN MY CORRECT ENTIRE BREAKFAST PLATTER I ORDERED N PAID FOR N SHE WAS NOT PROFESSIONAL SHE SHOULD NOT B IN A MANAGER POSITION DUE TO HER UN PROFESSIONAL MANNNER IN CUSTOMER RELATIONS N THAT SHE NEVER CHECKED THE ORDER HERSELF BEFORE GIVING MEAL TO CUSTOMER JACK IN THE BOX HAS NO NUMBER TO CALL FOR COMPLAINTS SO THIS IS ALL I CAN DO THIS JACK IN THE BOX RESTAURANT ON KING ST N KALAKAUA BY WASHINGTON INTER HAS PEOPLE WHO ARE NOT PROFESSIONAL N CAN NOT EVEN SPEAK ENGLISH THEY CAN NOT UNDERSTAND ENGLISH OR C ARE ABOUT CUSTOMER THAT THEY GIVE TERRIBLE SERVICES TO N CAN NOT COOK N GIVE OUT CORRECT ORDERS THAT CUSTOMERS WAIT LONG TIME TO GET N PAY FOR COLD N INCORRECT FOOD ORDERED
Atmosphere: 1
Food: 1
Service: 1
Phar Jay
The cashier was very rude coughing out the drive through window extremely sick Drooling not clean
Atmosphere: 1
Food: 1
Service: 1
Angelie T. Jeon
Employee and Manager was so Rude. My girlfriend needed to use the restroom . And we asked them so nicely if we could use it because she was about to pee her pants. and this rude ass cashier just looked at me looked like she was insulting me. I told her i’ll buy something just let my girlfriend use their restroom and she looked at me with rude face like she didn’t want to let us use their stinky restroom. their whole store smelled like a dead rat has been rotting too. Probably why their store was empty because of how rude you guys treat customers.
Honolulu Door-to-Door Pick up and Delivery Service
I went to the jack in the box on Punahou and King during the night. They said no drive thru orders only pick ups for phoned in orders. I didn't know that restriction was ever in place waste of a trip
Atmosphere: 2
Food: 3
Service: 2
Aaron Smith
Can't make a simple cheese burger without white cheese on. My kid know st wanted the yellow cheese, twice redone with only white. Didn't think it was that complicated for my kid.
Atmosphere: 1
Food: 1
Service: 1
Kei Kawai
There are two staffs at lunch time weekend. They lock all the door before noon and let new customers not come in. All the new dine in customers went back not buying anything. They locked out bathrooms and excuse it is broken. We couldn’t use bathroom at testayrant and even wash hands. This is not only lazy staffs but also against the law as running restaurant.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Onion Rings
Baen
Compared to the other one down the road this one is great. Used to come here every day after school and hang out with friends.
Atmosphere: 5
Food: 5
Service: 5
Raymond Ersando
Did a mobile pickup and store was closed. Staff was rude and just say no takeouts. I did paid for my order but did not get the food.
Waited in drive thru for over 5 min drove around twice. After ordering at the window my coffee was cold my breakfast sandwich was dry and cold . Very poor customer servjce
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Not even sure how this place continues to be in business. WORST Jack in the Box in the entire Pacific Region. Avoid at all costs!
3/16/25 - placed an order and paid in the mobile app. Go through drive thru and lady (?) at the speaker just says “we’re closed”. So I said okay, I already paid for a mobile order. What do I do? 30 seconds later and she says “I’m not available”. Honestly, she both struggled with basic English and communication skills, but she also sounded drunk or very stoned on drugs. Finally just left because it was like trying to ask a mop bucket a question.
But this experience isn’t the only reason for this review. It’s that this is the consistent level of absolutely horrendous service from this location. Shame on me for ever giving them the chance to ‘do better next time’… because they’ve never improved. I don’t know how any of their staff could even get through a job interview and communicate well enough to get hired and that speaks to the substandard management and franchisee.
This was the last chance. I will NOT go to this location again. I may not have the highest standards… as demonstrated by even eating their food, but this location can’t even come close to meeting the standard of service that customers should expect.
Atmosphere: 1
Food: 1
Service: 1
Worst jack in the box ever.
Mainly because of rude service by their counter clerk Jennifer.
Some person as angry as her should never be employed where customer service is necessary .I definitely won't be going back and will warn all my friends
Definitely the worsed experience I've ever had at a Jack in the box. The dude taking my order heard me tell him 5 times I wanted 2 large shakes and he kept putting regular and saying regular like I can't get what I want to pay for. Then I try to order a plain burger and dude rings me up for a deluxe combo like bro what.
Parking: Terrible drive through and location
Kid-friendliness: Definitely not
Wheelchair accessibility: Nope
Atmosphere: 1
Food: 1
Service: 1
I would never come back to this location. The employee was really rude. I don’t appreciate the way she speaks to me . She has an attitude or should I say the ugliest voice. Tbh she got me .
Atmosphere: 1
Food: 4
Service: 1
The drive-thru is supposed to be open 24 hours, every day. However, on February 8th and 9th, I came to this location and pulled-up to the drive-thru and it was closed. The staff inside ignored me.
Both times I went there, I arrived after 9:00pm and there didn’t seem to be any cleaning or restocking being done.
If this bank of Jack In The Box is going to close their drive-thru at some point, I think the least they could do is post an explanatory sign on the doors and drive-thru window.
Atmosphere: 5
Food: 5
Service: 3
No bathroom in service
Atmosphere: 1
I ORDERED A #29 SAUSAGE COMBO BREAKFAST PLATTER
THEY GAVE ME BACON
THE LOCATION MANAGER NEVER ANSWERS PHONE
I GO BACK THEY AGREE TO ALLOW ME TO
COME BACK N GET MY
ORDER MADE CORRECT
I RETURN 2 DAYS LATER
SAME MANAGER
I WAIT OVER 10 MINUTES
LISTENING TO MANAGER N HER CREW TALKING IN DIFFERENT LANGUAGE NOT IN
ENGLISH
I GET MY ORDER SHE NEVER GAVE ME MY DRINK
#29 SAUSAGE COMBO BREAKFAST PLATTER
THEN IT HAS A HAMBURGER PATTY
NOT SAUSAGE N NOW 2 TIMES MY ORDER IS NOT.CORRECT
I DRIVE BACK SHOW N GIVE MY INCORRECT ORDER WITH HAMBURGER PATTY N I TELL HER I DID NOT GET MY DRINK
I WAIT FOR10 MINTZ THEN SHE RETURNS GIVES ME MY DRINK N ONLY 1 SAUSAGE PATTY IN A BOX
NOT MY
#29 SAUSAGE COMBO BREAKFAST PLATTER I ORDERED N NEVER GOT IT CORRECT 2 TIMES
SHE CALLS ME A LIAR N SHE SAID SHE GAVE ME MY DRINK WEN SHE GAVE ME THE WRONG PLATTER WITH THE BURGER
N SHE ONLY GIVING ME SAUSAGE BECAUSE THAT WAS THE INCORRECT ORDER
I DONT UNDERSTAND HOW I WAS NOT GIVEN MY CORRECT ENTIRE BREAKFAST PLATTER I ORDERED N PAID FOR
N SHE WAS NOT PROFESSIONAL
SHE SHOULD NOT B IN A MANAGER POSITION DUE TO HER UN PROFESSIONAL MANNNER IN CUSTOMER RELATIONS N THAT SHE NEVER CHECKED THE ORDER HERSELF BEFORE GIVING MEAL TO CUSTOMER
JACK IN THE BOX HAS NO NUMBER TO CALL FOR COMPLAINTS SO THIS IS ALL I CAN DO
THIS JACK IN THE BOX RESTAURANT ON
KING ST N KALAKAUA BY WASHINGTON INTER HAS PEOPLE WHO ARE NOT PROFESSIONAL N CAN NOT EVEN SPEAK ENGLISH THEY CAN NOT UNDERSTAND ENGLISH OR C ARE ABOUT CUSTOMER THAT THEY GIVE TERRIBLE SERVICES TO N CAN NOT COOK N GIVE OUT CORRECT ORDERS THAT CUSTOMERS WAIT LONG TIME TO GET N PAY FOR COLD N INCORRECT FOOD ORDERED
Atmosphere: 1
Food: 1
Service: 1
The cashier was very rude coughing out the drive through window extremely sick
Drooling not clean
Atmosphere: 1
Food: 1
Service: 1
Employee and Manager was so Rude. My girlfriend needed to use the restroom . And we asked them so nicely if we could use it because she was about to pee her pants. and this rude ass cashier just looked at me looked like she was insulting me. I told her i’ll buy something just let my girlfriend use their restroom and she looked at me with rude face like she didn’t want to let us use their stinky restroom. their whole store smelled like a dead rat has been rotting too. Probably why their store was empty because of how rude you guys treat customers.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I went to the jack in the box on Punahou and King during the night. They said no drive thru orders only pick ups for phoned in orders. I didn't know that restriction was ever in place waste of a trip
Atmosphere: 2
Food: 3
Service: 2
Can't make a simple cheese burger without white cheese on. My kid know st wanted the yellow cheese, twice redone with only white. Didn't think it was that complicated for my kid.
Atmosphere: 1
Food: 1
Service: 1
There are two staffs at lunch time weekend. They lock all the door before noon and let new customers not come in. All the new dine in customers went back not buying anything. They locked out bathrooms and excuse it is broken. We couldn’t use bathroom at testayrant and even wash hands. This is not only lazy staffs but also against the law as running restaurant.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burger, Onion Rings
Compared to the other one down the road this one is great. Used to come here every day after school and hang out with friends.
Atmosphere: 5
Food: 5
Service: 5
Did a mobile pickup and store was closed. Staff was rude and just say no takeouts. I did paid for my order but did not get the food.
Atmosphere: 1
Food: 1
Service: 1
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