The service is absolutely deplorable! If your inside they call your number and walk away. If you need ketchup or anything they just ignore you. They don't value you as a customer at all. They just act irrated that they have to do something!
Volodymyr Tsymbrovskyi
I was refused in making an order by employee at 12/25/2025 04:19 AM at Drive window, because I don’t have a vehicle. She said that I can make an order as walking customer only during dinning room hours 05:00 am - 11:00 PM. Is it really such rule?
Atmosphere: 1
Service: 1
Matt Nishihata
staying at the airport hotel for one night on vacation. It’s 2am and no food around besides the McDonald’s a block away from the hotel. Walk to it and the lobby is not open and i was refused service at the window. Most people are here on vacation and don’t have a car. Was told to Try the app or uber. I tried the McDonald’s app and could not order curbside pickup. Tried uber eats and they could not do pick up either. Finally decided just to order from uber eats for delivery back to the hotel. Waited an hour and a half just to be told no drivers could pick up any orders cause it’s closed…. It’s 24 hours open. My order and money was taken but no drivers could get the food. This is the worst service and experience trying to get food I have ever had on a vacation. There is nothing to eat anywhere and I have to go Hungry all night. Called to complain over the phone about my experience and the lady just said come back at 5 we open the lobby then. This McDonald’s is the worst I have experienced. And waisted my whole night expecting to eat. Now I’m hungry and can’t get anything or even order anything. Just get teased about it coming.
Service: 1
Paul Winters
Drive thru was pretty quick today. I guess there was some nix up with my order. The staff was quick to respond and fix the mistake. Mai ka'i
Food: 5
Service: 3
Zach Montizor
Very clean, food is fresh and nearly prepared. Staff are pleasant and choke aloha. It does get busy and only issue was only having 2 kiosks working.
Atmosphere: 5
Food: 5
Service: 5
Nike Money
Nice staff
Atmosphere: 5
Food: 5
Service: 5
Carlos Figuera
⭐️⭐️⭐️⭐️⭐️ Amazing service, friendly staff, spotless location, and an excellent overall experience. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Sue Burks
The drive thru was quick and easy, however, I didn't get the ranch sauce I requested. I received sweet and sour.
Atmosphere: 5
Food: 5
Service: 4
Mark W
Not 24 hours. Put cones in the drive thru and app claimed they were open. Wasted my time and gas driving here.
Atmosphere: 1
Food: 1
Service: 1
Li'la Otte-Lundeen
Stale ...and more Stale...Buns Sucked Stale... Not worth the extraordinary price for mcdonald's
They need to change the lady at drive through. She seems like she can't understand English and even when I give clear and very loud instructions of what I want she still can't seem to understand. Get someone new on the drive through. Someone who is gonna understand what I say and won't make me repeat myself 3 times!!
Atmosphere: 3
Food: 4
Service: 2
Robert
Food was okay. Ordered through that big tablet and thought they were going to bring food to my table. They didn’t and I had to go up front after waiting +20 minutes.
Atmosphere: 4
Food: 3
Service: 3
Ernesto Guerrero
Love love love this McDonalds Hawaiians are so sweet and kind. They made all the food fresh and hot it was the best McDonald’s I’ve had along with Puerto Rico McDonalds and Japan McDonalds. I just wish the Hawaii exclusive items weren’t sold out
Atmosphere: 5
Food: 5
Service: 5
DARNEL WOODWARD
drive through very slow.. waited 15 mins to order and another 15 mins at the window for our food.. workers has no urgency, and no communication what so ever.. they leave you hanging without a word .
The service is absolutely deplorable! If your inside they call your number and walk away. If you need ketchup or anything they just ignore you. They don't value you as a customer at all. They just act irrated that they have to do something!
I was refused in making an order by employee at 12/25/2025 04:19 AM at Drive window, because I don’t have a vehicle. She said that I can make an order as walking customer only during dinning room hours 05:00 am - 11:00 PM. Is it really such rule?
Atmosphere: 1
Service: 1
staying at the airport hotel for one night on vacation. It’s 2am and no food around besides the McDonald’s a block away from the hotel. Walk to it and the lobby is not open and i was refused service at the window. Most people are here on vacation and don’t have a car. Was told to
Try the app or uber. I tried the McDonald’s app and could not order curbside pickup. Tried uber eats and they could not do pick up either. Finally decided just to order from uber eats for delivery back to the hotel. Waited an hour and a half just to be told no drivers could pick up any orders cause it’s closed…. It’s 24 hours open. My order and money was taken but no drivers could get the food. This is the worst service and experience trying to get food I have ever had on a vacation. There is nothing to eat anywhere and I have to go
Hungry all night. Called to complain over the phone about my experience and the lady just said come back at 5 we open the lobby then. This McDonald’s is the worst I have experienced. And waisted my whole night expecting to eat. Now I’m hungry and can’t get anything or even order anything. Just get teased about it coming.
Service: 1
Drive thru was pretty quick today. I guess there was some nix up with my order. The staff was quick to respond and fix the mistake. Mai ka'i
Food: 5
Service: 3
Very clean, food is fresh and nearly prepared. Staff are pleasant and choke aloha. It does get busy and only issue was only having 2 kiosks working.
Atmosphere: 5
Food: 5
Service: 5
Nice staff
Atmosphere: 5
Food: 5
Service: 5
⭐️⭐️⭐️⭐️⭐️
Amazing service, friendly staff, spotless location, and an excellent overall experience. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
The drive thru was quick and easy, however, I didn't get the ranch sauce I requested. I received sweet and sour.
Atmosphere: 5
Food: 5
Service: 4
Not 24 hours. Put cones in the drive thru and app claimed they were open. Wasted my time and gas driving here.
Atmosphere: 1
Food: 1
Service: 1
Stale ...and more Stale...Buns Sucked Stale... Not worth the extraordinary price for mcdonald's
Atmosphere: 2
Food: 2
Service: 5
Restaurantji Recommends
They need to change the lady at drive through. She seems like she can't understand English and even when I give clear and very loud instructions of what I want she still can't seem to understand. Get someone new on the drive through. Someone who is gonna understand what I say and won't make me repeat myself 3 times!!
Atmosphere: 3
Food: 4
Service: 2
Food was okay. Ordered through that big tablet and thought they were going to bring food to my table. They didn’t and I had to go up front after waiting +20 minutes.
Atmosphere: 4
Food: 3
Service: 3
Love love love this McDonalds Hawaiians are so sweet and kind. They made all the food fresh and hot it was the best McDonald’s I’ve had along with Puerto Rico McDonalds and Japan McDonalds. I just wish the Hawaii exclusive items weren’t sold out
Atmosphere: 5
Food: 5
Service: 5
drive through very slow.. waited 15 mins to order and another 15 mins at the window for our food.. workers has no urgency, and no communication what so ever.. they leave you hanging without a word .
Atmosphere: 1
Food: 1
Service: 1
Super friendly & excellent services !!! 🍒💯🫶🏿🌈☮️.
Atmosphere: 5
Food: 5
Service: 5
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