We came here with a group of six people. The bill did not mention anywhere that parties of six or more would be automatically charged an 18% gratuity after tax. I had already tipped 15%, considering that the service was nothing special — they even forgot the dressing for my pork cutlet. It’s not that I refused to tip, but the server’s attitude changed instantly and became unpleasant when asking for more. If this is your policy, it should be clearly stated on the menu or the bill, not forced on customers afterward. This experience left us feeling disrespected and unwelcome. If you can change your face over just a few extra dollars of tip, then you don’t deserve that much tip in the first place. Definitely not coming back. This place is not earning customer’s trust.
Atmosphere: 2
Food: 2
Service: 1
Michi Wong
Amazing food, it’s a lot to eat but all of the options are delicious! I highly recommend the pork tonkatsu.
Atmosphere: 5
Food: 5
Service: 5
Ty Nguyen
good foods and a cool interior atmosphere
Atmosphere: 5
Food: 5
Service: 5
Randy Lee
Was meeting a friend here for dinner, was at Ala Moana Center the day before and decided to find the restaurant since I was not familiar with it. Turned on Google Maps and followed the directions. The map showed that I was right on top of it, but I didn't see it. Checked a mall map and discovered that it is only accessible from the street side, not the mall side. Glad I checked. The restaurant itself is very nice, simple, clean, bright. Service is excellent. We tried the assortment of dishes. All of the dishes were well prepared and very good. Would come again, now that I know where it is. It's flanked by a sushi place and a popular ramen place.
Lisa Jue
We called last minute and made a reservation before our flight back home. They were able to fit us in earlier as we were shopping around Alo Moana trying to kill time. When we arrived they got the name wrong but it was fine - we were promptly seated and ordered the pork cutlet, soba noodles and a agedashi tofu. Everything was amazing. Our server was hilarious and was very attentative. We will be back in our next visit to Hawaii. Mahalo!
Kapena Kahapea
This is how all resteraunts should be. Great and friendly service. Ambience is great. Even the clientele looked more classy.
Bon Park
Don Katsu Is Ono!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tonkatsu
Jon Yoshimura
Tonkatsu!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tonkatsu, Green Tea Ice Cream, Cold Tofu, Udon Noodle Soup with Tempura, Matcha Creme Brulee
Really nice restaurant with great service, and food was amazing! I recommend any of the katsu dishes.
Atmosphere: 5
Food: 5
Service: 5
Rhea Thomas
I normally will walk past this restaurant for many years now. But one day I decided to try the food and honestly it's the best authentic Japanese food I ever had. I recommend getting the Miso Butter Fish and Berkshire Loin Katsu set ?.
My friend and I went to your restaurant for dinner at 6pm on June 13, 2024. We made the reservation under my friend's name, but when we paid the bill, I wanted to thank my friend for the invitation, so I decided to pay with my Chinese credit card. When I ordered dessert, I clearly said I wanted green tea ice cream, and the elderly female waiter who served us made me feel that she deliberately didn't hear clearly. But when we paid the bill, she once again deliberately asked my friend why the Chinese credit card. Your service staff let customers feel racial discrimination. Who pays the bill and what national credit card to use is decided by the customer, not your employees. I hope you can give me an answer and explanation for the racial discrimination.
Atmosphere: 1
Food: 1
Service: 1
Peter Lee
The short hair asian lady server was extremely rude. Please fix your behavior since the customer service is your job. The food and service was terrible but she was forcing us to pay big amount of tip. I don't want to waste my money on terrible service and food.
Atmosphere: 1
Food: 1
Service: 1
Nicole Wang
Tonkatsu was really tender delicious. The eggplant dish was amazing beyond expectations. Spinaches in sesame sauce was great. I think most of the small dishes are even better than main dishes. Overall worthy to visit!
We came here with a group of six people. The bill did not mention anywhere that parties of six or more would be automatically charged an 18% gratuity after tax. I had already tipped 15%, considering that the service was nothing special — they even forgot the dressing for my pork cutlet. It’s not that I refused to tip, but the server’s attitude changed instantly and became unpleasant when asking for more. If this is your policy, it should be clearly stated on the menu or the bill, not forced on customers afterward. This experience left us feeling disrespected and unwelcome. If you can change your face over just a few extra dollars of tip, then you don’t deserve that much tip in the first place. Definitely not coming back. This place is not earning customer’s trust.
Atmosphere: 2
Food: 2
Service: 1
Amazing food, it’s a lot to eat but all of the options are delicious! I highly recommend the pork tonkatsu.
Atmosphere: 5
Food: 5
Service: 5
good foods and a cool interior atmosphere
Atmosphere: 5
Food: 5
Service: 5
Was meeting a friend here for dinner, was at Ala Moana Center the day before and decided to find the restaurant since I was not familiar with it. Turned on Google Maps and followed the directions. The map showed that I was right on top of it, but I didn't see it. Checked a mall map and discovered that it is only accessible from the street side, not the mall side. Glad I checked. The restaurant itself is very nice, simple, clean, bright. Service is excellent. We tried the assortment of dishes. All of the dishes were well prepared and very good. Would come again, now that I know where it is. It's flanked by a sushi place and a popular ramen place.
We called last minute and made a reservation before our flight back home. They were able to fit us in earlier as we were shopping around Alo Moana trying to kill time. When we arrived they got the name wrong but it was fine - we were promptly seated and ordered the pork cutlet, soba noodles and a agedashi tofu. Everything was amazing. Our server was hilarious and was very attentative. We will be back in our next visit to Hawaii. Mahalo!
This is how all resteraunts should be. Great and friendly service. Ambience is great. Even the clientele looked more classy.
Don Katsu Is Ono!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Tonkatsu
Tonkatsu!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tonkatsu, Green Tea Ice Cream, Cold Tofu, Udon Noodle Soup with Tempura, Matcha Creme Brulee
Everything was delicious.
Atmosphere: 4
Food: 5
Service: 4
Food was delicious. Service was mediocre.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Really nice restaurant with great service, and food was amazing! I recommend any of the katsu dishes.
Atmosphere: 5
Food: 5
Service: 5
I normally will walk past this restaurant for many years now. But one day I decided to try the food and honestly it's the best authentic Japanese food I ever had. I recommend getting the Miso Butter Fish and Berkshire Loin Katsu set ?.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Tonkatsu, Rokkaku Tontoro Katsu, Miso Butterfish
My friend and I went to your restaurant for dinner at 6pm on June 13, 2024. We made the reservation under my friend's name, but when we paid the bill, I wanted to thank my friend for the invitation, so I decided to pay with my Chinese credit card. When I ordered dessert, I clearly said I wanted green tea ice cream, and the elderly female waiter who served us made me feel that she deliberately didn't hear clearly. But when we paid the bill, she once again deliberately asked my friend why the Chinese credit card. Your service staff let customers feel racial discrimination. Who pays the bill and what national credit card to use is decided by the customer, not your employees. I hope you can give me an answer and explanation for the racial discrimination.
Atmosphere: 1
Food: 1
Service: 1
The short hair asian lady server was extremely rude. Please fix your behavior since the customer service is your job. The food and service was terrible but she was forcing us to pay big amount of tip. I don't want to waste my money on terrible service and food.
Atmosphere: 1
Food: 1
Service: 1
Tonkatsu was really tender delicious. The eggplant dish was amazing beyond expectations. Spinaches in sesame sauce was great. I think most of the small dishes are even better than main dishes. Overall worthy to visit!
Atmosphere: 4
Food: 4
Service: 4
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