Great selection. Island commensurate prices. However, terrible customer service. I have been a repeat customer here while on island over the years and their selection has always drawn me in. Their staff are typically nice but not very knowledgeable about their stock when pressed. Normally I could let the ignorance go as long as they have a good attitude and I end up with wines I enjoy. Where it all went wrong was when they sold me a bottle with a bad cork. It completely disintegrated while attempting to open it. On my way back from Kailua I decided to drop in and tell them what happened. I had the receipt and wanted a replacement. They suggested I take the opened, corked bottle from my hotel room and transport it to the store so they can "see it." The financial outlay for them would be the same whether I had the bottle with me or not. The time/energy/frustration outlay on my behalf after I already paid full value on a poorly maintained bottle pays the forfeit to only get back to where I already was...not ahead. They lost a customer for life over a $20 dollar cost to them. Pathetically short-sided business acumen.
Great selection. Island commensurate prices. However, terrible customer service. I have been a repeat customer here while on island over the years and their selection has always drawn me in. Their staff are typically nice but not very knowledgeable about their stock when pressed. Normally I could let the ignorance go as long as they have a good attitude and I end up with wines I enjoy. Where it all went wrong was when they sold me a bottle with a bad cork. It completely disintegrated while attempting to open it. On my way back from Kailua I decided to drop in and tell them what happened. I had the receipt and wanted a replacement. They suggested I take the opened, corked bottle from my hotel room and transport it to the store so they can "see it." The financial outlay for them would be the same whether I had the bottle with me or not. The time/energy/frustration outlay on my behalf after I already paid full value on a poorly maintained bottle pays the forfeit to only get back to where I already was...not ahead. They lost a customer for life over a $20 dollar cost to them. Pathetically short-sided business acumen.
Reasonably priced plate lunch with drink in town.
Good grinds ?
Restaurantji Recommends
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