The pizza shop dining/tables apparently were “closed”, so the server lady told us to move our luggage outside of their dining area to wait for the pizzas we had ordered and also told us we’d have to eat elsewhere. While waiting for our pizzas, she then opened up the dining space to new customers. Mind you, we were still waiting on our pizzas. She opened up the dining area literally 2 minutes after telling us we could not sit or eat in her dining space. It was unfortunate that we felt discriminated against. When our pizza was ready for pickup, she was laughing and being extremely loud and rude as we walked away with our pizza to the “outside” dining space. Never again. Be aware if you’re considering eating here, they’re very rude and judgemental with customers. I don’t leave reviews ever, but the way I felt after leaving this place, I feel it would be a disservice not to inform future customers of this discriminating customer service here at the airport pizza shop called Torn Basil Pizza.
Mike Heine
Decent overpriced airport food, but my family and I were hungry. Service okay. They closed really early it seemed.
梁于哲
Worst restaurant ever. Never been treated like this in my life. Wait for my pizza for 1 hour and got nothing. The only thing we get is a ketchup.
Btw till this day I still don’t got my pizza, maybe their waiters ate it
Suggest everyone who loves to be ignore and treated disrespectful to come to this, you will get the best experience ever
Yu Chien Liang
Avoid here and go get Burger King or poke next to them. Waiting for an hour and did not receive even a glass of water. Could not make comment about the food cuz never get it.
jevier alanson
Drinks are watery bc they are filled with ice till the top. My veggies pizza has pineapple. Pineapple is Not a vegetable. It runs my pizza.
Dana Tortuga
If zero stars were an option, I would give that. Staff were incredibly rude. Waited for a five minutes for a lady to yell at me and tell me “no cash” but I also had a credit card. Then came back 8 min later and told me “sorry no cashier” all five of us in line left.
Atmosphere: 1
Service: 1
Zilpah Kaimiola
They're delicious pizzas. I especially love the ham and pineapple one and their crust is so crispy and it's just the right size. I mean it's a personal Pizza but it's really good
Thierry 77
Pizza is better than it looks. Its really small for 15$ so I had to order 2. The service is terrible… They are slow and unfriendly. I was there and asked it the can switch the channel for the soccer game. They said they will do it & they switched it to late because talking with some other costumers for 20 minutes was more important I guess… would only recommend they Pizza takeaway
Atmosphere: 2
Food: 5
Service: 1
Florian Muff
The pizza was an absolute joke in terms of size for $15. I ordered a small beer, and the price wasn't even on the menu. The beer cost me $15. The lady with short hair just said it's listed at the front of the bar; luckily, I had a magnifying glass with me. Avoid this restaurant at all costs, absolute rip-off!!!!
Atmosphere: 1
Food: 1
Service: 1
Hanna Byun
My last meal in Hawaii before my flight :) A little pricey for the size, but overall content including the service.
6-23-24 around 10:15 am Went to order a cheese pizza and an older lady with short short hair kinda dirty blonde hair was rude and racial profile my Daughter and I. I told her can I get a cheese pizza and she rudely asked me to look at price. I told her doesn’t matter price and she got upset and started saying how other ppl complain about it. Then a white male came and order and she was super nice and didn’t even ask him to look at price. This made me feel upset. She kindly greeted them with a smile While she was rude with us
Atmosphere: 1
Food: 1
Service: 1
Lisa Evans
Great food, friendly service, great prices! Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Dmitry Popov
Pretty good pizza. Way better than expected. Nice selection of drinks too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Karen Evans
Third time ordering pizza from the Torn Basil at the Daniel K Inouye International Airport. Pizza is sooo good!! Came out pretty quickly. It is 4 slices worth but oh so delicious!! Had the mushroom pepperoni sausage. Mm mm good. Server who manages table service as well as Togo orders is really nice. Definitely ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
G K
The ordering system is a MESS. I feel sorry for the waitress. The online menu offers item that are not carried and does not list items that it does carry. If you order a non carried item the app errors and tells you to contact the only waitress on the floor. You then get in line with all the other poor souls who picked poorly. She then tells you what you can have and places the order for you. This is a great example of technology driving a business (soon to be out of business) instead of business driving the technology.
The pizza shop dining/tables apparently were “closed”, so the server lady told us to move our luggage outside of their dining area to wait for the pizzas we had ordered and also told us we’d have to eat elsewhere. While waiting for our pizzas, she then opened up the dining space to new customers. Mind you, we were still waiting on our pizzas. She opened up the dining area literally 2 minutes after telling us we could not sit or eat in her dining space. It was unfortunate that we felt discriminated against. When our pizza was ready for pickup, she was laughing and being extremely loud and rude as we walked away with our pizza to the “outside” dining space. Never again. Be aware if you’re considering eating here, they’re very rude and judgemental with customers. I don’t leave reviews ever, but the way I felt after leaving this place, I feel it would be a disservice not to inform future customers of this discriminating customer service here at the airport pizza shop called Torn Basil Pizza.
Decent overpriced airport food, but my family and I were hungry. Service okay. They closed really early it seemed.
Worst restaurant ever. Never been treated like this in my life. Wait for my pizza for 1 hour and got nothing. The only thing we get is a ketchup.
Btw till this day I still don’t got my pizza, maybe their waiters ate it
Suggest everyone who loves to be ignore and treated disrespectful to come to this, you will get the best experience ever
Avoid here and go get Burger King or poke next to them. Waiting for an hour and did not receive even a glass of water. Could not make comment about the food cuz never get it.
Drinks are watery bc they are filled with ice till the top. My veggies pizza has pineapple. Pineapple is
Not a vegetable. It runs my pizza.
If zero stars were an option, I would give that. Staff were incredibly rude. Waited for a five minutes for a lady to yell at me and tell me “no cash” but I also had a credit card. Then came back 8 min later and told me “sorry no cashier” all five of us in line left.
Atmosphere: 1
Service: 1
They're delicious pizzas. I especially love the ham and pineapple one and their crust is so crispy and it's just the right size. I mean it's a personal Pizza but it's really good
Pizza is better than it looks. Its really small for 15$ so I had to order 2. The service is terrible… They are slow and unfriendly. I was there and asked it the can switch the channel for the soccer game. They said they will do it & they switched it to late because talking with some other costumers for 20 minutes was more important I guess… would only recommend they Pizza takeaway
Atmosphere: 2
Food: 5
Service: 1
The pizza was an absolute joke in terms of size for $15. I ordered a small beer, and the price wasn't even on the menu. The beer cost me $15. The lady with short hair just said it's listed at the front of the bar; luckily, I had a magnifying glass with me. Avoid this restaurant at all costs, absolute rip-off!!!!
Atmosphere: 1
Food: 1
Service: 1
My last meal in Hawaii before my flight :)
A little pricey for the size, but overall content including the service.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
6-23-24 around 10:15 am Went to order a cheese pizza and an older lady with short short hair kinda dirty blonde hair was rude and racial profile my Daughter and I. I told her can I get a cheese pizza and she rudely asked me to look at price. I told her doesn’t matter price and she got upset and started saying how other ppl complain about it. Then a white male came and order and she was super nice and didn’t even ask him to look at price. This made me feel upset. She kindly greeted them with a smile While she was rude with us
Atmosphere: 1
Food: 1
Service: 1
Great food, friendly service, great prices! Mahalo!
Atmosphere: 5
Food: 5
Service: 5
Pretty good pizza. Way better than expected. Nice selection of drinks too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Third time ordering pizza from the Torn Basil at the Daniel K Inouye International Airport. Pizza is sooo good!! Came out pretty quickly. It is 4 slices worth but oh so delicious!! Had the mushroom pepperoni sausage. Mm mm good. Server who manages table service as well as Togo orders is really nice. Definitely ?
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
The ordering system is a MESS. I feel sorry for the waitress. The online menu offers item that are not carried and does not list items that it does carry. If you order a non carried item the app errors and tells you to contact the only waitress on the floor. You then get in line with all the other poor souls who picked poorly. She then tells you what you can have and places the order for you. This is a great example of technology driving a business (soon to be out of business) instead of business driving the technology.
Atmosphere: 3
Food: 3
Service: 1
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