I came to this place many years ago and had fond memories. I returned today and it’s still amazing. Great food and great service. Love this spot!!
Atmosphere: 5
Food: 5
Service: 5
Eric Six
Loved the place actually, service was great and ambiance is great for a local bar and restaurant. Only grip was that they were all out of chicken, across the whole menu!
There’s a lot of good food in Hawaii. Sadly, you won’t find any of it here. Overpriced, overcooked and overall terrible. Had the worst (most expensive) chicken sandwich of my life once here. Burnt, tasteless, and came a side of soggy fries. Once was enough. Would never punish my tastebuds or my wallet by willingly choosing to eat there again. They are currently hiring, probably because some staff are condescending and rude and anyone with half a brain would rather work elsewhere. Situated in enchanted lakes across from the shopping plaza/Safeway, and a five minute drive to Kailua town. Don’t be fooled by the quaint exterior. Only disappointment at an upcharge are to be found inside. The ‘atmosphere’ isn’t worth the price for glorified cafeteria fare.
Parking: Small lot. Fills up quick
Food: 1
Service: 1
Joey OlivaGonzalez
We had a great server. The food was great and came out quickly. The atmosphere was great as well. Even when we were parking, a stranger helped us out by making sure we didn't hit the car in front of us.
Parking: The parking spots are a bit small. The parking does wrap around the building. If you don't get parking there. You can park on the street or parking lot across the street
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
John Doster
Service was terrible. Seating was crowded. Took 20 minutes to take order. Served 1/2 the food and took about 20 more minutes to serve some more. Had to remind the waitress that fries and onion rings were ordered. All main entrees were long gone and people left before fries and onion rings came. Asked for napkins and never got them. Had to go to the bar to get them. Had the rueben. It was ok. Wings were average. Never coming back.
Parking: Small parking lot with small slots. Parked across the road in a strip mall parking lot.
Atmosphere: 2
Food: 3
Service: 1
Felix Ruess
The burgers are super tasty, the portions are generous with free refills and, to top it off, the most personable and authentic service ever.
Parking: Approximately 10 parking spaces directly in front of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Sarah Ploetz
Ordered the porkchop meal. Side salad was the best part of my meal. If you like your chops dry as the desert and layered in pepper, this is for you.
My fault for giving it a try. The grilled cheese was phenomenal. The burgers are "meh".
I regret spending $140. I should have opted for the $6 Value Meal at McDonald's. Expensive lesson.
Our waitress was very hospitable and great personality.
The Shack is best for drinks at the bar, fries and grilled cheese. Adjust expectations accordingly.
Atmosphere: 2
Food: 2
Service: 3
Ken Eugene
Great place to watch the game. Good service, mahalo for always making a good time
Atmosphere: 5
Food: 3
Service: 4
Eric Pricher
Best wings on the island! Better get in early though, because tables fill up quick. Especially if there's game on.
Atmosphere: 5
Food: 5
Service: 5
Sally B
The service was terrible. The waitress was not friendly and kept messing up our orders. She prepared all our drinks but took forever to bring a soft drink for my child. Overall, I am unsatisfied.
Everything was subpar. Wouldn't recommend. You can get better for the same price at other places. The margaritas were so watered down we had to buy extra shots to make it worthwhile. Bathrooms were gross. I'm not too picky but this place was a bust.
Atmosphere: 3
Food: 3
Service: 3
Shari McMahon
The food was delicious- the only thing that we didn’t like was that they would stick a knife in middle of the burger and alllll of the condiments and toppings would just squirt through the hole when the person bites into them. Otherwise, the food is very good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shack Burger, Island Burger, Burgers
Evan Jones
I love The Shack! Burgers are great and the restaurant is really nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Bacon Burger
Sherry Barnhart
The food was great. There was an influx of people when we got there, so the service was a little slow, but worth it! They're known for their burgers and wings. But the French fries and onion rings were some of the best we've had! Incredible food! Great view from the patio (I've attached a photo of that as well).
I came to this place many years ago and had fond memories. I returned today and it’s still amazing. Great food and great service. Love this spot!!
Atmosphere: 5
Food: 5
Service: 5
Loved the place actually, service was great and ambiance is great for a local bar and restaurant. Only grip was that they were all out of chicken, across the whole menu!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Shack Buffalo Wings 6 PC, Burgers
There’s a lot of good food in Hawaii. Sadly, you won’t find any of it here. Overpriced, overcooked and overall terrible. Had the worst (most expensive) chicken sandwich of my life once here. Burnt, tasteless, and came a side of soggy fries. Once was enough. Would never punish my tastebuds or my wallet by willingly choosing to eat there again. They are currently hiring, probably because some staff are condescending and rude and anyone with half a brain would rather work elsewhere. Situated in enchanted lakes across from the shopping plaza/Safeway, and a five minute drive to Kailua town. Don’t be fooled by the quaint exterior. Only disappointment at an upcharge are to be found inside. The ‘atmosphere’ isn’t worth the price for glorified cafeteria fare.
Parking: Small lot. Fills up quick
Food: 1
Service: 1
We had a great server. The food was great and came out quickly. The atmosphere was great as well. Even when we were parking, a stranger helped us out by making sure we didn't hit the car in front of us.
Parking: The parking spots are a bit small. The parking does wrap around the building. If you don't get parking there. You can park on the street or parking lot across the street
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bacon Burger
Service was terrible. Seating was crowded. Took 20 minutes to take order. Served 1/2 the food and took about 20 more minutes to serve some more. Had to remind the waitress that fries and onion rings were ordered. All main entrees were long gone and people left before fries and onion rings came. Asked for napkins and never got them. Had to go to the bar to get them. Had the rueben. It was ok. Wings were average. Never coming back.
Parking: Small parking lot with small slots. Parked across the road in a strip mall parking lot.
Atmosphere: 2
Food: 3
Service: 1
The burgers are super tasty, the portions are generous with free refills and, to top it off, the most personable and authentic service ever.
Parking: Approximately 10 parking spaces directly in front of the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Ordered the porkchop meal. Side salad was the best part of my meal. If you like your chops dry as the desert and layered in pepper, this is for you.
My fault for giving it a try. The grilled cheese was phenomenal. The burgers are "meh".
I regret spending $140. I should have opted for the $6 Value Meal at McDonald's. Expensive lesson.
Our waitress was very hospitable and great personality.
The Shack is best for drinks at the bar, fries and grilled cheese. Adjust expectations accordingly.
Atmosphere: 2
Food: 2
Service: 3
Great place to watch the game. Good service, mahalo for always making a good time
Atmosphere: 5
Food: 3
Service: 4
Best wings on the island! Better get in early though, because tables fill up quick. Especially if there's game on.
Atmosphere: 5
Food: 5
Service: 5
The service was terrible. The waitress was not friendly and kept messing up our orders. She prepared all our drinks but took forever to bring a soft drink for my child. Overall, I am unsatisfied.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Yummy! ? the wings are a must!
Parking: Easy
Kid-friendliness: Yes
Wheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers
Everything was subpar. Wouldn't recommend. You can get better for the same price at other places. The margaritas were so watered down we had to buy extra shots to make it worthwhile. Bathrooms were gross. I'm not too picky but this place was a bust.
Atmosphere: 3
Food: 3
Service: 3
The food was delicious- the only thing that we didn’t like was that they would stick a knife in middle of the burger and alllll of the condiments and toppings would just squirt through the hole when the person bites into them. Otherwise, the food is very good.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Shack Burger, Island Burger, Burgers
I love The Shack! Burgers are great and the restaurant is really nice!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burgers, Bacon Burger
The food was great. There was an influx of people when we got there, so the service was a little slow, but worth it! They're known for their burgers and wings. But the French fries and onion rings were some of the best we've had! Incredible food! Great view from the patio (I've attached a photo of that as well).
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shack Burger, Shack Buffalo Wings 6 PC, Island Burger, Burgers
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