Please be careful to check your burger is safely cooked. Not only was there serious cross-contamination apparent with mine, it was cold and raw on the inside. I was starving and grabbed a "medium" burger to go, got in my car, and took a couple bites as I was driving without looking. I noticed my third bite was strangely cold and took a look and the meat was raw. There was a thin seared layer with raw, slimy, and cold meat on the inside. I pulled over and began to inspect it to try and calm my worries but it just got worse from there. The bottom bun had a chunk of RAW uncooked beef pressed into it which is a sign they are using the same cutting boards for sandwich prep and patty prep. I was horrified and freaked out thinking I was about to get horrible food poisoning. I did have some moderate 'bathroom' issues for a few days following but did not have any stomach issues thankfully. I will never be going back. If I lived closer I would go back to demand a refund but I was on the clock to deliver a doordash order across Island where I live and its not worth it to drive all the way back. You guys need to SERIOUSLY up your cooking and kitchen safety game because this is not right at all.
Atmosphere: 3
Food: 1
Service: 4
Kush Crown
Awesome place to grab a burger. The staff is top notch here. Very friendly and respectful. Will be back for sure. Had a burger and onions rings.
The zip line was a blast. Such friendly helpers. I was nervous about it and they put me right at ease.
Atmosphere: 5
Service: 5
Rob McDowell
One of best burgers I have had. The friends are just average. The onion rings are good and I can’t wait to try one of their shakes.
Atmosphere: 4
Food: 5
Service: 5
Nancy J.
I came here on the recommendation of a friend and I was NOT disappointed! I ordered the Kanak Attack and my friend ordered the Kaneohe. The burgers were tall and generously topped with bacon, avocado, cheese, and the Kanak had onion rings as well. The burgers were JUICY at medium rare and perfectly done. The employees were awesome, helpful and happy to answer any questions. We both had combos that included perfectly cooked TOTS! I would definitely come here again!
Donald C.
Not sure why such a low score. We've been here twice after not visiting a Teddy's in like ten years (went veg). The first time, it was just for the sides. They have excellent fries, onion rings, and tots, especially the latter. There was a small issue with the order but it was resolved no problem. Then, just tonight we decided to try their two veg options. Great buns, fresh veggies, good char on the burger. Also, excellent service. I've seen a few people complaining about price, but for the two burgers and two sides it came out around $2 more than Burger King for what is a better product. Like Arnold used to say when he was actually worth quoting, I'll be back.
Jennel S.
Commenting on the service provided by the Kaneohe location, manager Ronz. Super helpful, patient and understanding. I had an issue with my payment and Ronz was helpful over the phone and in person. I made a mistake on my part and Ronz was gracious through the entire process. Customer service is such a critical component of business and I was very pleased and grateful that Ronz delivered exceptional customer service. Mahalo Teddys Kaneohe and Ronz, and their GM Brenda for helping (on her day off too!). Burgers and fries were 'Ono! Also, stoked the Turkey burger has made it back to the menu.
Jay T.
TERRIBLE! Avoid at all costs. $18 for a burger is expensive, but it's insane when it's a tiny, overcooked burger that doesn't even fill out the bun! This was more a large slider than a burger. I was also wondering why my food took 30 minutes, as there were only 2 customers ordering in front of me. Turns out the cook was making all burgers well done, despite the fact that I ordered medium. Not to mention I ordered a vanilla milkshake and there was peanut butter in it. Luckily I'm not allergic to peanut butter. But it speaks to the quality of this place
Aage
Ordered 5 burgers and 1 shake.Got 2 burgers and 2 shakes. Didn't notice and left.Went back and asked for the other 3 burgers.Waited 15 minutes, got a bag, left.In the parking lot I checked the bag, only 2 burgers, not 3.Went back in again. Asked for last burger.Worker looks in bag at two burgers, goes in back comes out with last burger.I ask why so many problems, she said maybe don't pickup food here then.
Atmosphere: 1
Food: 4
Service: 1
A - name ?
Great burger and so happy with the tots!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bigger Cheese Burger and Fries
Hubby and I ordered a double patty Kailua burger combo with onion rings and small side french fries. Very tasty, but a little messy. It should come with a burger wrap for easier handling. We should have ordered it single as the patties are pretty big. It's on the pricier side, but I enjoyed it so it was worth it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Kailua Burger, Onion Rings
T A
Great experience at this TBB location. The restaurant was pretty small, but it was clean and the service was great! No complaints here!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Kilauea Fire Burger
Matt Warrenburg
Best burgers around..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kailua Burger, Umami Fries, Tater Tots
Eugene Guillian
Good burgers at a pretty decent price. The chicken is disappointing. Stick with burgers and you'll be happy. The dining room is small and cramped. You'd be lucky to get a seat in the store.Parking: It's in a shopping center with plenty of free parking.
Going downhill fast!! Unclean, rude workers, def an employee on drugs. Everything is extremely greasy & tastes like the grill, grease isn't clean. Workers on grill don't put their hair back. Used to love this location, but I won't be going there anymore.
Please be careful to check your burger is safely cooked. Not only was there serious cross-contamination apparent with mine, it was cold and raw on the inside. I was starving and grabbed a "medium" burger to go, got in my car, and took a couple bites as I was driving without looking. I noticed my third bite was strangely cold and took a look and the meat was raw. There was a thin seared layer with raw, slimy, and cold meat on the inside. I pulled over and began to inspect it to try and calm my worries but it just got worse from there. The bottom bun had a chunk of RAW uncooked beef pressed into it which is a sign they are using the same cutting boards for sandwich prep and patty prep. I was horrified and freaked out thinking I was about to get horrible food poisoning. I did have some moderate 'bathroom' issues for a few days following but did not have any stomach issues thankfully. I will never be going back. If I lived closer I would go back to demand a refund but I was on the clock to deliver a doordash order across Island where I live and its not worth it to drive all the way back. You guys need to SERIOUSLY up your cooking and kitchen safety game because this is not right at all.
Atmosphere: 3
Food: 1
Service: 4
Awesome place to grab a burger. The staff is top notch here. Very friendly and respectful. Will be back for sure. Had a burger and onions rings.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Volcano Burger, Kaneohe Burger Combo, Onion Rings
The zip line was a blast. Such friendly helpers. I was nervous about it and they put me right at ease.
Atmosphere: 5
Service: 5
One of best burgers I have had. The friends are just average. The onion rings are good and I can’t wait to try one of their shakes.
Atmosphere: 4
Food: 5
Service: 5
I came here on the recommendation of a friend and I was NOT disappointed! I ordered the Kanak Attack and my friend ordered the Kaneohe. The burgers were tall and generously topped with bacon, avocado, cheese, and the Kanak had onion rings as well. The burgers were JUICY at medium rare and perfectly done. The employees were awesome, helpful and happy to answer any questions. We both had combos that included perfectly cooked TOTS! I would definitely come here again!
Not sure why such a low score. We've been here twice after not visiting a Teddy's in like ten years (went veg). The first time, it was just for the sides. They have excellent fries, onion rings, and tots, especially the latter. There was a small issue with the order but it was resolved no problem. Then, just tonight we decided to try their two veg options. Great buns, fresh veggies, good char on the burger. Also, excellent service. I've seen a few people complaining about price, but for the two burgers and two sides it came out around $2 more than Burger King for what is a better product. Like Arnold used to say when he was actually worth quoting, I'll be back.
Commenting on the service provided by the Kaneohe location, manager Ronz. Super helpful, patient and understanding. I had an issue with my payment and Ronz was helpful over the phone and in person. I made a mistake on my part and Ronz was gracious through the entire process. Customer service is such a critical component of business and I was very pleased and grateful that Ronz delivered exceptional customer service. Mahalo Teddys Kaneohe and Ronz, and their GM Brenda for helping (on her day off too!). Burgers and fries were 'Ono! Also, stoked the Turkey burger has made it back to the menu.
TERRIBLE! Avoid at all costs. $18 for a burger is expensive, but it's insane when it's a tiny, overcooked burger that doesn't even fill out the bun! This was more a large slider than a burger. I was also wondering why my food took 30 minutes, as there were only 2 customers ordering in front of me. Turns out the cook was making all burgers well done, despite the fact that I ordered medium. Not to mention I ordered a vanilla milkshake and there was peanut butter in it. Luckily I'm not allergic to peanut butter. But it speaks to the quality of this place
Ordered 5 burgers and 1 shake.Got 2 burgers and 2 shakes. Didn't notice and left.Went back and asked for the other 3 burgers.Waited 15 minutes, got a bag, left.In the parking lot I checked the bag, only 2 burgers, not 3.Went back in again. Asked for last burger.Worker looks in bag at two burgers, goes in back comes out with last burger.I ask why so many problems, she said maybe don't pickup food here then.
Atmosphere: 1
Food: 4
Service: 1
Great burger and so happy with the tots!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bigger Cheese Burger and Fries
Restaurantji Recommends
Hubby and I ordered a double patty Kailua burger combo with onion rings and small side french fries. Very tasty, but a little messy. It should come with a burger wrap for easier handling. We should have ordered it single as the patties are pretty big. It's on the pricier side, but I enjoyed it so it was worth it.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Kailua Burger, Onion Rings
Great experience at this TBB location. The restaurant was pretty small, but it was clean and the service was great! No complaints here!
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Kilauea Fire Burger
Best burgers around..
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Kailua Burger, Umami Fries, Tater Tots
Good burgers at a pretty decent price. The chicken is disappointing. Stick with burgers and you'll be happy. The dining room is small and cramped. You'd be lucky to get a seat in the store.Parking: It's in a shopping center with plenty of free parking.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Hamburger, Chicken Tenders, Kaneohe Burger Combo
Going downhill fast!! Unclean, rude workers, def an employee on drugs. Everything is extremely greasy & tastes like the grill, grease isn't clean. Workers on grill don't put their hair back. Used to love this location, but I won't be going there anymore.