Ate and drank here while staying at the Ritz. Food was good, but the bartender Jack or Jax was amazing and made the best drinks that weren't even on the menu! Came up with a Rum Punch and it was incredible! Can't wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Jason W.
Service was very poor. Beyond bad. 1/2 of the meals ordered came 20 min after the 1st two. 4 people in our group. Ordered two hamburgers, three sushi rolls & chicken wings. 1 burger & 1 sushi roll came out. Then........ we waited. Server stopped by after 10 min and said "oh, you are waiting on some food. Sorry, we are short staffed tonight." 10 more minutes and the 2nd burger, wings and other 2 sushi rolls came out. 2 of the people in our group were pretty much done with their meals. Normally I would never slam a server in this situation. They can't control it if people call off and don't show up to work. BUT the server didn't stop at our table for 20+ minutes after the other meals came out. Drinks were empty. We were all done eating. We sat patiently and waited for someone to clear our table and let us know about dessert options. 15+ min and I went up to the Manager and asked to have someone clear our table and for a dessert menu. He brought the menus. Our server then came by and we ordered 1 dessert, 2 coffees and asked for the check. Dessert and drinks came and server gave us the coffee free. We put our credit card with the check and waited 20min for someone to take it. Manager came by and asked how everything was. We very politely said it was very slow. He apologized and said our dessert was free. 10 more minutes go by. It's not about free food. It's about respect. We were polite during the entire meal. Always treat people with respect. But they didn't treat us with respect. This is a very expensive restaurant/bar. When you pay these prices ($300 bill w/only one cocktail, 2 non-alcoholic beers & a mocktail) usually the service is on par with the prices. We were just there last Friday. Service was slow but not anywhere this slow. Went to the Banyan Tree restaurant at the Ritz on Saturday. Excellent all around. Our server, Nick, was outstanding. Went to breakfast twice at the Ritz in the past week. Service was great. We love this place. The bar at this hotel is very poorly run. Avoid it at all costs. Management is obviously not paying their servers enough to show up to work.
Bis Nesh
Great food and live music ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
Brielle LeBlanc
The food is so good! Definitely get the tuna crispy rice. Also Nate is the best! Ask for him!
Oh the ambiance and vibes were EVERYTHING. After a day of traveling we checked into the Ritz and chilled out before dinner. The dinner vibe at Alaloa with live music set the tone for our next 4 days and we couldn't have been happier with the service Zach provided.
Sydney S.
The food is tasteless and expensive. The portions are small so the value is definitely there. The ambiance and service was good, but totally not worth it for the food.
Sonj H.
It was nice, my husband gives it a three, but that is because he paid and their prices are silly and service was nice but just okay at best. We ordered omakases and at 10 pieces of sushi for $95 I would have anticipated something special, perhaps uni which I told my server was my favorite minimally three times, but instead they replaced the beef (I think it was wagu but I do not eat meat) and octopus with ebi (cooked shrimp, not even sweet shrimp) and tuna, skipjack quality. Even bream / snapper would have been nice. The toro and scallops were incredibly prepared, I could have eaten 5 of each happily! Most of what came on the plate was delicious, but should have been sweet shrimp and uni or along those lines; the bream and salmon eggs were yummy. Husband then ordered a roll, since we had not been asked about appetizers. It was pretty good but I can't remember it. I enjoyed the sushi, my husband less so, and the junmai options were tasty. They made a mistake in writing the menu and I ordered a nigori for dessert, which should have been removed because it was not nigori but that's okay, my husband drank it (mostly because she took too long to check in). Anyhow, it was not a $500 dinner, not in terms of service, definitely not in terms of care, or quality. Maybe our expectations would have been sated had we stuck with rolls and mixed drinks, but I love nigiri and sashimi. That said, I enjoyed myself, as I said, the saki was great. At $250 this would be a higher rating but for $500 I most definitely expect more.
Richard Salgado
The views are great, but the food is lackluster. There is zero effort in the food. They failed on the turkey BLT, the sushi roll, even the dessert, nothing has flavor. I will say the french fries are good, that’s about it. Super expensive for the lack of quality in the food. The service is nothing great. Also note, it’s $5.50 for a Diet Coke, or you can walk 10 steps to get a Diet Coke at the cafe for $1.50.
Brooke N.
Amazing service! The most delicious food! Beautiful view. Couldn't be closer to heaven!
Joshua Reeder
Impeccable 5 Star Lobby Lounge Experience ??Some of my favorite recommendations below…⭐️ Drinks - Ali’i Mai Tai / Genie in a Bottle / Lava Flow⭐️ Food - (Sushi) - Spicy Tuna Bites / Spicy Tuna & Hamachi Roll / Seared Salmon Roll / Rainbow Roll / Otoro Nigiri / Assorted Sashimi / Chirashi Bowl(Meat) - Smash Wagyu Burger / Yakiniku Style Wagyu & Ahi / Miso Yaki Butterfish(Vegetarian) - Edamame / Seaweed Salad / Caesar Salad / Miso Soup / Vegetarian Roll(Dessert) - Warm Butter Mochi⭐️ Service - Excellent top notch service⭐️ Atmosphere - Open Air Lobby Lounge with a variety of great comfortable seating, fire pits, sunset ceremony, pool and ocean views with live music every night.⭐️ Views- Breathtaking Ocean Views
Service is a little unwelcoming. As I sat at the bar I was immediately told that food wasn't available. This was at 4pm and the sushi spot opens at 5. Order a couple of drinks. Sadly I don't think I got the correct drink. It was supposed to be some Gin Lychee concoction. The Gin was supposed to be a Japanese gin I drink regularly at home and either they used an eye drop to serve the gin or they used some minimal amount of speed rack gin. Had a couple rolls for dinner. Fairly generic options. Tried the calamari. Interesting Korean spicy aioli (not really spicy). The holland peppers were a nice touch.
Kayla C.
Stayed at the Ritz for 7 nights so we frequented the lounge for drinks and dinner. The lounge itself is beautiful as it overlooks the ocean with a nice breeze coming through. We enjoyed the live music every night and the food & drinks are pretty good Service, however, was terrible. We were waited on by a woman named Shannon one night who was the rudest waitress I have ever encountered. She treated us like we were bothering her and made several rude comments. The next night when we went back, we were in her section and she totally ignored us so we had to move. You don't expect this kind of behavior for any wait staff, let alone at a Ritz.
Tracy C.
Big thank you to Stephanie for being such a great server when we visited for cocktails and pupus. We had a lovely evening and she was a huge part of it with her excellent customer service. Mai Tai - strong and fruity Coconut Mojito mocktail - really refreshing and delicious Crispy Rice with Tuna - delicious, crispy, and moreish Hamachi Carpaccio - melts in the mouth Salt and Vinegar Calamari - not as strong a taste as I though it would be but good with a mixture of rings and tentacles The Alaloa Lounge is a great place to hang out and listen to live music while you share pupus and enjoy a drink, and you don't need a reservation. Just seat yourself and wait for Stephanie to show you what excellent customer service is!
Lauren K.
This was our nightly sanctuary during our stay. It's so comfortable to sit and enjoy a drink or a nosh while listening to live music. Each night there is a lovely sunset service. Drinks range from around $9 to a bottle of wine for $200 plus. Food is between around $10-75. The food, drink and service are tops. Hours are 4-9pm. You can find their menu online view the hotel website.
Hannah H.
Mediocre food. Good atmosphere and vibes with a view over the pools and grounds. Service is okay depending on the time/day. The first day we sat down and had to go to bar for drinks twice because no one approached us to take our order even though we could see waiters going around to other tables. Bartender told us to seat ourselves so not a host issue. We got the spicy tuna roll and creamy popcorn shrimp Roll. Spicy tuna roll- Basic, nothing special - 3/5 Shrimp roll is just California roll with popcorn shrimp on top. The shrimp needs far more sauce. The only thing you can taste is the dough it was fried in which tastes like funnel cake. You could've told me there was no shrimp inside, that it was just funnel cake dough, and I'd have believed you. 2/5 - can't believe it was $30 for that.
Ate and drank here while staying at the Ritz. Food was good, but the bartender Jack or Jax was amazing and made the best drinks that weren't even on the menu! Came up with a Rum Punch and it was incredible! Can't wait to come back!
Atmosphere: 5
Food: 5
Service: 5
Service was very poor. Beyond bad. 1/2 of the meals ordered came 20 min after the 1st two. 4 people in our group. Ordered two hamburgers, three sushi rolls & chicken wings. 1 burger & 1 sushi roll came out. Then........ we waited. Server stopped by after 10 min and said "oh, you are waiting on some food. Sorry, we are short staffed tonight." 10 more minutes and the 2nd burger, wings and other 2 sushi rolls came out. 2 of the people in our group were pretty much done with their meals. Normally I would never slam a server in this situation. They can't control it if people call off and don't show up to work. BUT the server didn't stop at our table for 20+ minutes after the other meals came out. Drinks were empty. We were all done eating. We sat patiently and waited for someone to clear our table and let us know about dessert options. 15+ min and I went up to the Manager and asked to have someone clear our table and for a dessert menu. He brought the menus. Our server then came by and we ordered 1 dessert, 2 coffees and asked for the check. Dessert and drinks came and server gave us the coffee free. We put our credit card with the check and waited 20min for someone to take it. Manager came by and asked how everything was. We very politely said it was very slow. He apologized and said our dessert was free. 10 more minutes go by. It's not about free food. It's about respect. We were polite during the entire meal. Always treat people with respect. But they didn't treat us with respect. This is a very expensive restaurant/bar. When you pay these prices ($300 bill w/only one cocktail, 2 non-alcoholic beers & a mocktail) usually the service is on par with the prices. We were just there last Friday. Service was slow but not anywhere this slow. Went to the Banyan Tree restaurant at the Ritz on Saturday. Excellent all around. Our server, Nick, was outstanding. Went to breakfast twice at the Ritz in the past week. Service was great. We love this place. The bar at this hotel is very poorly run. Avoid it at all costs. Management is obviously not paying their servers enough to show up to work.
Great food and live music ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sushi
The food is so good! Definitely get the tuna crispy rice. Also Nate is the best! Ask for him!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Calamari, Warm Butter Mochi, Hamachi Jalapeño
Oh the ambiance and vibes were EVERYTHING. After a day of traveling we checked into the Ritz and chilled out before dinner. The dinner vibe at Alaloa with live music set the tone for our next 4 days and we couldn't have been happier with the service Zach provided.
The food is tasteless and expensive. The portions are small so the value is definitely there. The ambiance and service was good, but totally not worth it for the food.
It was nice, my husband gives it a three, but that is because he paid and their prices are silly and service was nice but just okay at best. We ordered omakases and at 10 pieces of sushi for $95 I would have anticipated something special, perhaps uni which I told my server was my favorite minimally three times, but instead they replaced the beef (I think it was wagu but I do not eat meat) and octopus with ebi (cooked shrimp, not even sweet shrimp) and tuna, skipjack quality. Even bream / snapper would have been nice. The toro and scallops were incredibly prepared, I could have eaten 5 of each happily! Most of what came on the plate was delicious, but should have been sweet shrimp and uni or along those lines; the bream and salmon eggs were yummy. Husband then ordered a roll, since we had not been asked about appetizers. It was pretty good but I can't remember it. I enjoyed the sushi, my husband less so, and the junmai options were tasty. They made a mistake in writing the menu and I ordered a nigori for dessert, which should have been removed because it was not nigori but that's okay, my husband drank it (mostly because she took too long to check in). Anyhow, it was not a $500 dinner, not in terms of service, definitely not in terms of care, or quality. Maybe our expectations would have been sated had we stuck with rolls and mixed drinks, but I love nigiri and sashimi. That said, I enjoyed myself, as I said, the saki was great. At $250 this would be a higher rating but for $500 I most definitely expect more.
The views are great, but the food is lackluster. There is zero effort in the food. They failed on the turkey BLT, the sushi roll, even the dessert, nothing has flavor. I will say the french fries are good, that’s about it. Super expensive for the lack of quality in the food. The service is nothing great. Also note, it’s $5.50 for a Diet Coke, or you can walk 10 steps to get a Diet Coke at the cafe for $1.50.
Amazing service! The most delicious food! Beautiful view. Couldn't be closer to heaven!
Impeccable 5 Star Lobby Lounge Experience ??Some of my favorite recommendations below…⭐️ Drinks - Ali’i Mai Tai / Genie in a Bottle / Lava Flow⭐️ Food - (Sushi) - Spicy Tuna Bites / Spicy Tuna & Hamachi Roll / Seared Salmon Roll / Rainbow Roll / Otoro Nigiri / Assorted Sashimi / Chirashi Bowl(Meat) - Smash Wagyu Burger / Yakiniku Style Wagyu & Ahi / Miso Yaki Butterfish(Vegetarian) - Edamame / Seaweed Salad / Caesar Salad / Miso Soup / Vegetarian Roll(Dessert) - Warm Butter Mochi⭐️ Service - Excellent top notch service⭐️ Atmosphere - Open Air Lobby Lounge with a variety of great comfortable seating, fire pits, sunset ceremony, pool and ocean views with live music every night.⭐️ Views- Breathtaking Ocean Views
Restaurantji Recommends
Service is a little unwelcoming. As I sat at the bar I was immediately told that food wasn't available. This was at 4pm and the sushi spot opens at 5. Order a couple of drinks. Sadly I don't think I got the correct drink. It was supposed to be some Gin Lychee concoction. The Gin was supposed to be a Japanese gin I drink regularly at home and either they used an eye drop to serve the gin or they used some minimal amount of speed rack gin. Had a couple rolls for dinner. Fairly generic options. Tried the calamari. Interesting Korean spicy aioli (not really spicy). The holland peppers were a nice touch.
Stayed at the Ritz for 7 nights so we frequented the lounge for drinks and dinner. The lounge itself is beautiful as it overlooks the ocean with a nice breeze coming through. We enjoyed the live music every night and the food & drinks are pretty good Service, however, was terrible. We were waited on by a woman named Shannon one night who was the rudest waitress I have ever encountered. She treated us like we were bothering her and made several rude comments. The next night when we went back, we were in her section and she totally ignored us so we had to move. You don't expect this kind of behavior for any wait staff, let alone at a Ritz.
Big thank you to Stephanie for being such a great server when we visited for cocktails and pupus. We had a lovely evening and she was a huge part of it with her excellent customer service. Mai Tai - strong and fruity Coconut Mojito mocktail - really refreshing and delicious Crispy Rice with Tuna - delicious, crispy, and moreish Hamachi Carpaccio - melts in the mouth Salt and Vinegar Calamari - not as strong a taste as I though it would be but good with a mixture of rings and tentacles The Alaloa Lounge is a great place to hang out and listen to live music while you share pupus and enjoy a drink, and you don't need a reservation. Just seat yourself and wait for Stephanie to show you what excellent customer service is!
This was our nightly sanctuary during our stay. It's so comfortable to sit and enjoy a drink or a nosh while listening to live music. Each night there is a lovely sunset service. Drinks range from around $9 to a bottle of wine for $200 plus. Food is between around $10-75. The food, drink and service are tops. Hours are 4-9pm. You can find their menu online view the hotel website.
Mediocre food. Good atmosphere and vibes with a view over the pools and grounds. Service is okay depending on the time/day. The first day we sat down and had to go to bar for drinks twice because no one approached us to take our order even though we could see waiters going around to other tables. Bartender told us to seat ourselves so not a host issue. We got the spicy tuna roll and creamy popcorn shrimp Roll. Spicy tuna roll- Basic, nothing special - 3/5 Shrimp roll is just California roll with popcorn shrimp on top. The shrimp needs far more sauce. The only thing you can taste is the dough it was fried in which tastes like funnel cake. You could've told me there was no shrimp inside, that it was just funnel cake dough, and I'd have believed you. 2/5 - can't believe it was $30 for that.