My complaint is simple: I came in for a classic breakfast and left frustrated. I ordered a Slam and a hot cup of coffee. Unfortunately, the server didn’t seem to know what was included in the Slam, and the meal arrived in scattered segments instead of all at once.
Worse, the coffee was lukewarm—not the hot, fresh cup you expect in the morning. I politely asked for a hot one, but the second cup was also cold. It felt like the server either didn’t notice or didn’t care that the coffee wasn’t fresh. Maybe the burner was off, but that’s something the staff should be aware of.
When I mentioned it to the cashier, I was told I should have asked them to make a new pot. That response just added to the frustration—shouldn’t serving hot coffee be the default, not a special request?
In the end, I left and went to the Waikele Starbucks, where I immediately got what I wanted: a fresh, hot cup of coffee served with a smile. Denny’s should take note.
Atmosphere: 4
Service: 2
Heather Shanahan
Food was awesome & service was fast.
Atmosphere: 5
Food: 5
Service: 5
naomi smith
Awesome menu, yummy food.
Atmosphere: 5
Food: 5
Service: 5
Elizabeth Ufi
Always loved coming to this Dennys but I’m leaving a review finally for the first time because of the amazing service by their server Gavin. The server was sharp and quick to understand all the different types of edits we were making to our orders. Probably the best server I ever had at any restaurant. We even had some complications on our end and the staff was kind and handle it all with ease.
Atmosphere: 5
Food: 5
Service: 5
Holly Manning
Food and service were good. Staff shortage in kitchen caused delay, but server kept us informed.
Atmosphere: 4
Food: 4
Service: 4
Bob E.
Good food and very helpful waitress!
Atmosphere: 5
Food: 5
Service: 5
Ruth S
They were short staffed so it took a while to be seated at a mostly empty restaurant. Once we were seated, ordering was quick. Beverage immediate. Food took a while and steak was way overcooked but I ate it. Didn't want to wait for a new one. Server was VERY pleasant.
Atmosphere: 4
Food: 4
Service: 4
Arica
Didn't sit, stood for a long time to put my name in, Noone ever came.
Atmosphere: 4
Food: 1
Service: 1
Gabriel
Waited 15 min to try to check in. No host to check in. Must be extremely understaffed and needs to be addressed
Atmosphere: 1
Food: 1
Service: 1
Mili Lover
This Dennys sucks. Wait a good minute before the waitress got my order. It wasn't that busy. My coffee was cold . Then when my food arrived my eggs were cold and burn.
I recently had the pleasure of dining at Denny’s, and I must say, my experience was truly memorable, largely due to the outstanding service provided by Shanel. From the moment we walked in, she greeted us with a warm smile that made us feel right at home.
Shanel was attentive and genuinely interested in ensuring our meal was perfect. She took the time to explain the menu, offering great recommendations that helped us make our choices. It felt like she knew the menu inside and out, which is always comforting when you’re trying somewhere new.
Throughout our meal, she checked in just the right amount – not too much to be intrusive, but enough to make sure we had everything we needed. Her cheerful attitude lifted the whole dining experience, and it was clear she enjoyed her job, which makes all the difference.
Overall, Shanel’s service was exceptional and really enhanced our visit to Denny’s. It's nice to leave a restaurant feeling appreciated, and thanks to her, we definitely did. I can’t wait to return!
Atmosphere: 5
Food: 5
Service: 5
Mayling Hattori
Our waitresses name was Glenda.. Shes a wonderful and friendly waitress.. The service we got from her was awesome, she had a real kind and friendly attitude..the food was awesome and me and my family will be coming back more often.... Thank you Glenda for your kindness.... Have a beautiful day....
Atmosphere: 5
Food: 5
Service: 5
Mel Watts
Forever... if you have time to wait. Food not great at all like it use to be.
Atmosphere: 4
Food: 1
Service: 3
No-uh Elgin
Taja was great! So was the manager lady who greeted us when we came in. Restaurant looks fantastic and food was great!
Atmosphere: 5
Food: 5
Service: 5
Gigi
Me and my kids came into kapolei dennys today after doing some shopping and we had the most excellent service by Gavin. Even though it was busy Gavin had no issue keeping that smile on his face helping the back and hosting the front as well. He recommended oreo cheescake shake instead of a regular one and I think it is a new FAV of mine.
My complaint is simple: I came in for a classic breakfast and left frustrated. I ordered a Slam and a hot cup of coffee. Unfortunately, the server didn’t seem to know what was included in the Slam, and the meal arrived in scattered segments instead of all at once.
Worse, the coffee was lukewarm—not the hot, fresh cup you expect in the morning. I politely asked for a hot one, but the second cup was also cold. It felt like the server either didn’t notice or didn’t care that the coffee wasn’t fresh. Maybe the burner was off, but that’s something the staff should be aware of.
When I mentioned it to the cashier, I was told I should have asked them to make a new pot. That response just added to the frustration—shouldn’t serving hot coffee be the default, not a special request?
In the end, I left and went to the Waikele Starbucks, where I immediately got what I wanted: a fresh, hot cup of coffee served with a smile. Denny’s should take note.
Atmosphere: 4
Service: 2
Food was awesome & service was fast.
Atmosphere: 5
Food: 5
Service: 5
Awesome menu, yummy food.
Atmosphere: 5
Food: 5
Service: 5
Always loved coming to this Dennys but I’m leaving a review finally for the first time because of the amazing service by their server Gavin. The server was sharp and quick to understand all the different types of edits we were making to our orders. Probably the best server I ever had at any restaurant. We even had some complications on our end and the staff was kind and handle it all with ease.
Atmosphere: 5
Food: 5
Service: 5
Food and service were good. Staff shortage in kitchen caused delay, but server kept us informed.
Atmosphere: 4
Food: 4
Service: 4
Good food and very helpful waitress!
Atmosphere: 5
Food: 5
Service: 5
They were short staffed so it took a while to be seated at a mostly empty restaurant. Once we were seated, ordering was quick. Beverage immediate. Food took a while and steak was way overcooked but I ate it. Didn't want to wait for a new one. Server was VERY pleasant.
Atmosphere: 4
Food: 4
Service: 4
Didn't sit, stood for a long time to put my name in, Noone ever came.
Atmosphere: 4
Food: 1
Service: 1
Waited 15 min to try to check in. No host to check in. Must be extremely understaffed and needs to be addressed
Atmosphere: 1
Food: 1
Service: 1
This Dennys sucks. Wait a good minute before the waitress got my order. It wasn't that busy. My coffee was cold . Then when my food arrived my eggs were cold and burn.
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
I recently had the pleasure of dining at Denny’s, and I must say, my experience was truly memorable, largely due to the outstanding service provided by Shanel. From the moment we walked in, she greeted us with a warm smile that made us feel right at home.
Shanel was attentive and genuinely interested in ensuring our meal was perfect. She took the time to explain the menu, offering great recommendations that helped us make our choices. It felt like she knew the menu inside and out, which is always comforting when you’re trying somewhere new.
Throughout our meal, she checked in just the right amount – not too much to be intrusive, but enough to make sure we had everything we needed. Her cheerful attitude lifted the whole dining experience, and it was clear she enjoyed her job, which makes all the difference.
Overall, Shanel’s service was exceptional and really enhanced our visit to Denny’s. It's nice to leave a restaurant feeling appreciated, and thanks to her, we definitely did. I can’t wait to return!
Atmosphere: 5
Food: 5
Service: 5
Our waitresses name was Glenda.. Shes a wonderful and friendly waitress.. The service we got from her was awesome, she had a real kind and friendly attitude..the food was awesome and me and my family will be coming back more often.... Thank you Glenda for your kindness.... Have a beautiful day....
Atmosphere: 5
Food: 5
Service: 5
Forever... if you have time to wait. Food not great at all like it use to be.
Atmosphere: 4
Food: 1
Service: 3
Taja was great! So was the manager lady who greeted us when we came in. Restaurant looks fantastic and food was great!
Atmosphere: 5
Food: 5
Service: 5
Me and my kids came into kapolei dennys today after doing some shopping and we had the most excellent service by Gavin. Even though it was busy Gavin had no issue keeping that smile on his face helping the back and hosting the front as well. He recommended oreo cheescake shake instead of a regular one and I think it is a new FAV of mine.
Atmosphere: 5
Food: 5
Service: 5
Loading...