Great place to eat. The service at the time I went was awesome. The server made sure that the waters were topped off.
Atmosphere: 5
Food: 5
Service: 5
Ivan W
Friendly staff and food came out quick!
Atmosphere: 5
Food: 5
Service: 5
Dwain Masek
Food okay. Reservations would be nice. Gramps out sitting in the hot sun just not a preference. Simple make an appointment keep appointment. Way too easy. Picking up grandpa from a medical emergency out front of Genkai now that’s NOT so simple. Ambulance out front people wondering about the food. Just took an old guy to the hospital.
Atmosphere: 2
Food: 3
Service: 2
Natalie Scanlan
Enjoyed everything
Atmosphere: 5
Food: 5
Service: 5
David Giuli
We went here with our daughter and we loved it. The portions are mostly bite sized and come on a conveyor belt. The service is fast and the food is delicious. Next time we are in Oahu we’ll definitely be going back!
It was a great way to end our day of shopping. That night we walked in with 4 adults and 1 six year old and honestly my family members are Hawaiians so obviously their more on the heftier side so its hard to fit us all in 1 both even with just 4 of us lol but we played up to the host expecting to check in and wait but luckily we were taken to a table right away. We noticed that their was alot of families there so it was a bit loud but that kind of at home dinner with the family loud. No one's yelling but everyone's laughing hysterically. I like the ordering on your phone its so convenient the what time is surprisingly fast and my daughter loves the train. Even though we ordered thru the phone the waitress was very attentive to us and I completely enjoyed our dinner. We definitely will travel the extra distance to eat here regularly
Atmosphere: 5
Food: 5
Service: 5
Thaxport
this place sucks. spicy tuna roll is completely different than the picture. barely any tuna in our roll. in the picture we show our spicy tuna roll compared to the one on the menu. no salt on the edamame too. asked for two tables for a group of six, was then led to one table where all of us crammed in. We were then told we had a second table which was the table across from us. Would of been nice to have been told that before we embarassed ourselves cramming together. The tables were across from each other instead of back to back making it impossible to talk to the group without shouting. Wanted to have a nice family dinner but we couldnt even talk as a whole. then we saw another group sat back to back so they could talk.
Atmosphere: 1
Food: 1
Service: 1
SaltWater T
Waiting for almost 30 minutes for a table and got sat down which was not the problem here. And not even 10 minutes passed before I was asked if I was done yet and wanted my check. 10 minutes 10. Keep in mind we just finished ordering our food and was still eating the small things we got first. Not only did that ruin my night which I paid almost 100$ for. But it seems like they do this a lot because when I asked if they normally do this they looked confused and said no but they had two servers laughing the whole time watching me talk to the girl at the counter. Feeling rushed after coming to this location for sometime now is wild to me. Very inconsiderate and rude not to mention very very disrespectful and unprofessional behavior.
Atmosphere: 1
Food: 1
Service: 1
pepito pepito
i was under impression that this place was a revolving sushi restaurant like it used to be. i guess covid took that away. so if you’re looking for that type of sushi place, this isn’t it. sadly , i can’t recommend this place there are better place around just keep looking. heck, don don donki next door has some delicious pre made sushi and relatively inexpensive.
Atmosphere: 2
Food: 2
Service: 3
Becky Guevara
The food was delicious and reasonably priced. Loved the delivery of the food. Its such a cute concept. The waitresses are super friendly. The place is super clean. We will visit again when we return to the Big Island.
1. Not welcoming and no greeting. 2. Hostess had no idea if we were checking out or dining in. 3. Was only checked at my table once 4. Had to constantly ask for service 5. Food was okay but one order came out wrong 6. Not one employee seemed happy or welcoming. Seems like they did not like their job
Bunch of employees with no acknowledgement of you as a customer
Atmosphere: 2
Food: 2
Service: 1
Tasha Smith
We didn't enjoy the food, very disappointing! Service is great, and the atmosphere is fun having food delivered via a robotic tram.
Atmosphere: 5
Food: 3
Service: 5
Ken Owsley
Cool sushi place. You order on your phone at it comes out on a funny little tray thing. Sushi was great and the service was excellent. Not a fancy place by any means, but clean and fun.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nigiri, Roll
Chris Thompson
I'm not sure what more I can add that any local doesn't already know about Genki. This location has train car delivery?
Everything's as well made, if not better, than any other Genki location I've been to, and portion sizes are also as good or better. Wait times are usually not bad, occasionally not any at all, and it's been my experience that they generally overestimate - the times we've been told 30 minutes to be seated have normally been 15-20. Staff is friendly and pretty attentive compared to the average Genki, bathrooms are clean, checkout is fast.
Atmosphere: 5
Food: 5
Service: 5
stephanie alo
I like the food here. The fact that I can order whatever I want and it's all small portions is a BIG plus! You sit, order, eat, and leave. Simple as that!
Great place to eat. The service at the time I went was awesome. The server made sure that the waters were topped off.
Atmosphere: 5
Food: 5
Service: 5
Friendly staff and food came out quick!
Atmosphere: 5
Food: 5
Service: 5
Food okay. Reservations would be nice. Gramps out sitting in the hot sun just not a preference. Simple make an appointment keep appointment. Way too easy. Picking up grandpa from a medical emergency out front of Genkai now that’s NOT so simple. Ambulance out front people wondering about the food. Just took an old guy to the hospital.
Atmosphere: 2
Food: 3
Service: 2
Enjoyed everything
Atmosphere: 5
Food: 5
Service: 5
We went here with our daughter and we loved it. The portions are mostly bite sized and come on a conveyor belt. The service is fast and the food is delicious. Next time we are in Oahu we’ll definitely be going back!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Tuna Set, Roll, Tuna, Nigiri
It was a great way to end our day of shopping. That night we walked in with 4 adults and 1 six year old and honestly my family members are Hawaiians so obviously their more on the heftier side so its hard to fit us all in 1 both even with just 4 of us lol but we played up to the host expecting to check in and wait but luckily we were taken to a table right away. We noticed that their was alot of families there so it was a bit loud but that kind of at home dinner with the family loud. No one's yelling but everyone's laughing hysterically. I like the ordering on your phone its so convenient the what time is surprisingly fast and my daughter loves the train. Even though we ordered thru the phone the waitress was very attentive to us and I completely enjoyed our dinner. We definitely will travel the extra distance to eat here regularly
Atmosphere: 5
Food: 5
Service: 5
this place sucks. spicy tuna roll is completely different than the picture. barely any tuna in our roll. in the picture we show our spicy tuna roll compared to the one on the menu. no salt on the edamame too. asked for two tables for a group of six, was then led to one table where all of us crammed in. We were then told we had a second table which was the table across from us. Would of been nice to have been told that before we embarassed ourselves cramming together. The tables were across from each other instead of back to back making it impossible to talk to the group without shouting. Wanted to have a nice family dinner but we couldnt even talk as a whole. then we saw another group sat back to back so they could talk.
Atmosphere: 1
Food: 1
Service: 1
Waiting for almost 30 minutes for a table and got sat down which was not the problem here. And not even 10 minutes passed before I was asked if I was done yet and wanted my check. 10 minutes 10. Keep in mind we just finished ordering our food and was still eating the small things we got first. Not only did that ruin my night which I paid almost 100$ for. But it seems like they do this a lot because when I asked if they normally do this they looked confused and said no but they had two servers laughing the whole time watching me talk to the girl at the counter. Feeling rushed after coming to this location for sometime now is wild to me. Very inconsiderate and rude not to mention very very disrespectful and unprofessional behavior.
Atmosphere: 1
Food: 1
Service: 1
i was under impression that this place was a revolving sushi restaurant like it used to be. i guess covid took that away. so if you’re looking for that type of sushi place, this isn’t it. sadly , i can’t recommend this place
there are better place around just keep looking. heck, don don donki next door has some delicious pre made sushi and relatively inexpensive.
Atmosphere: 2
Food: 2
Service: 3
The food was delicious and reasonably priced. Loved the delivery of the food. Its such a cute concept. The waitresses are super friendly. The place is super clean. We will visit again when we return to the Big Island.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
1st time experiencing the restaurant
1. Not welcoming and no greeting.
2. Hostess had no idea if we were checking out or dining in.
3. Was only checked at my table once
4. Had to constantly ask for service
5. Food was okay but one order came out wrong
6. Not one employee seemed happy or welcoming. Seems like they did not like their job
Bunch of employees with no acknowledgement of you as a customer
Atmosphere: 2
Food: 2
Service: 1
We didn't enjoy the food, very disappointing! Service is great, and the atmosphere is fun having food delivered via a robotic tram.
Atmosphere: 5
Food: 3
Service: 5
Cool sushi place. You order on your phone at it comes out on a funny little tray thing. Sushi was great and the service was excellent. Not a fancy place by any means, but clean and fun.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Nigiri, Roll
I'm not sure what more I can add that any local doesn't already know about Genki. This location has train car delivery?
Everything's as well made, if not better, than any other Genki location I've been to, and portion sizes are also as good or better. Wait times are usually not bad, occasionally not any at all, and it's been my experience that they generally overestimate - the times we've been told 30 minutes to be seated have normally been 15-20. Staff is friendly and pretty attentive compared to the average Genki, bathrooms are clean, checkout is fast.
Atmosphere: 5
Food: 5
Service: 5
I like the food here. The fact that I can order whatever I want and it's all small portions is a BIG plus! You sit, order, eat, and leave. Simple as that!
Atmosphere: 5
Food: 5
Service: 5
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