McDonald's
4600 Kapolei Pkwy, Kapolei
(808) 674-4010
Recent Reviews
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For this visit, I went there and had myself a vanilla ice cream cone. What I like about this particular location is how quickly the drive-through works. They are basically a well oiled machine here and that is exactly why I come here. I use the drive-through every time.
Atmosphere: 3
Food: 5
Service: 5
Dream McDonalds!
Best view of any McDonald's
Exactly what we wanted when we wanted it.
I wish there was a -100 for this McDonald’s the staff was absolutely awful.
Atmosphere: 1
Food: 1
Service: 1
So slow. Waited 15 minutes for small simple order. Horrible
Atmosphere: 1
Food: 3
Service: 1
The charge you 2.08 for this amount of mayonese AND make fun of you for asking for mayonese. Lovely.
My fault for spending my money at Mc’Donalds, honestly 🤣
Atmosphere: 1
Food: 1
Service: 1
Figured I would try this McDonalds for breakfast. Slow service. Used the kiosks and grabbed a number. Didn’t even bring the food up to me. Why would you have the numbers if you’re not going to use it? They forgot my drink and didn’t give it to me after I reminded them twice. Forgot condiments as well. I was not going to go back in line and ask for condiments cause it took so long just to get one drink. I know they are doing their best since it was breakfast but come on man. Terrible service. PLEASE, DO NOT WASTE YOUR TIME OR MONEY HERE.
Atmosphere: 1
Food: 1
Service: 1
This is hands down the worst McDonald's I've ever been to -- and unfortunately, I've been here multiple times since it's close to my home. Every visit reminds me exactly why I dislike coming here.
The most consistent issue is the drive-thru. Almost every time, they have you park and wait in a stall for your food no matter how big or small your order is -- even when there's no line in the drive-thru. It's common to see 5-6 cars parked and waiting, and it takes at least 7-10 minutes minimum before anyone brings out your order and sometimes I even wait longer.
What's worse is that the food is often wrong or missing items, and the staff aren't friendly. It's frustrating because this location is also one of the most expensive McDonald's on the island, yet the service and accuracy are consistently poor.
I really hope management steps up to improve this location because it's in such a convenient area, but right now, it's just a disappointment every single time.
Service was terrible. They messed up my order so many times in just one visit. Wait time for dining in was long and almost waited an hour to get my food. It shouldn’t have taken that long especially for a fast food place. Never coming to this location ever again.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Sometimes a little slow over all it's a good place
Atmosphere: 4
Food: 4
Service: 3
Recommended dishes: Egg Mcmuffin
Good food
Atmosphere: 5
Food: 5
Service: 5
Horrible. Kiosks are
Atmosphere: 1
Food: 1
Service: 1
You have to watch this place. I ordered through the app. My purchase included a shake. When I got there, they said the shake machine was broken. I was fine with that and asked for a refund. They told me they couldn't give me one since I ordered through the app. They tried to get me to swap a $7 shake for a $3 soda even though I already had a soda with my combo meal. Then they tried to act like I was the problem. They refused to give me the redund. They told me I had to do the refund through the app. I parked and went in so they could show me how because I didn't see it. They couldn't tell me how and then said I needed to call customer service.
She eventually scanned the receipt and gave the refund.
I won't be going back to this location.
Atmosphere: 5
Food: 4
Service: 1
I think this Mcdz is the reason you make sure you check your bag before you leave. Shame on me.
Atmosphere: 2
Food: 3
Service: 2
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