Idk whats up with the people here during the morning shifts. Drink coffee or something because action is dead. Order big breakfast with got cakes, the girl was barely talking normal into the intercom. She sounded like she was about to fall asleep. Doesn't tell me I need to move to the 2nd window(no cashier at first) no notice on window either. I waited a but because this happened not to long ago and when I drove off someone opened the glass window and looked out. Umm? $18.41 and not hotcakes for my grand daughter. Smh.
Atmosphere: 1
Food: 5
Service: 1
Joel Jenkins
AVOID. Ordered two cones, total was $8.34! Asked if that was right at the window and she said that was the new price. Ridiculous. Looked it up and that's what is listed as the Uber eats price, not the in store price. Called two other McDonalds and they both said their cones were $1.00! Tried to call, no answer all afternoon even though the other places answered right away.
Atmosphere: 1
Food: 1
Service: 1
Chris Corpuz
The Manager here, Angie needs an attitude adjustment. No personality, she had no Aloha to this senior couple that was there. They were having a hard time using that dumb automated kiosk, she didn't even offer to help them like it was wasting her time. One worker was on her cel talking to a friend, like yeah I'm on break now just chilling, but standing behind the counter with a customer wanting to order but she continues to ignore the customer. This McDonald's needs help.
Atmosphere: 1
Food: 2
Service: 1
Robert Friedrich
Service is the worst. Every car in the drive-through was sent to the parking lot to wait.
Atmosphere: 1
Food: 3
Service: 1
Travis Gillis
On a good day, it might only take 10-15 minutes for your food. Most days takes up to half an hour...
Atmosphere: 1
Food: 1
Service: 1
Robert Meinhart
Is McDonald's.... Overpriced lousy preparation. Unless you're a McDonald fan.... Don't bother...... I remember when hamburgers are 25 cents each and that's all they're worth.... It don't even line the bun up correctly in the pickles or the patty.. looks like somebody just threw it all together very disappointed never will go back again..... Don't bother texting me back oh we'll work on our quality control later Heard it before never going to happen. I bid you all good day.... OnePlus point.. Burger King Whopper Juniors are better than the The Big Mac... Tomatoes are red. It seems like they actually put a little bit of care into their product. Again good day. PS... Ice cream cones are the best....
Atmosphere: 1
Food: 1
Service: 3
Shanelle Quiocho
Places a mobile order at 12:23 today 02/07/25 and waited in the car for 15 minutes for my food and finally decided to walk in. Waited another 15 inside letting them know how long I was here and they moved with no purpose to get me my stuff.
Told them I had an appointment I was trying to get to in Moanalua and they just moved as slow as possible.
Told them I couldn’t wait any longer and I’d like my money back but since it’s a mobile order I have to cancel it through the app, guess what? No place to cancel!
Literally 2 chicken sandwiches, a frappe, and a coke and it takes them that long! I want my money back!
Atmosphere: 1
Food: 1
Service: 1
Daphne Coffey
I redeemed a free McChicken through my rewards app. I like a lot of pickles with my sandwich I put extra pickles but they only added an additional one so I asked for additional. I was willing to pay the upcharge. They told me I was not allowed to dine-in because their dinning room was closing. After I walked 5 or so minutes away I realized how cold my sandwich was. They didn't notice me at the door so I proceeded through the drive-thru. After she said a few words on the headset my sandwich came out quick... To quick. It felt warm to touch so I thought it was good. Then I open up the sandwich after she closed the window and realized that it was cold. I explained this to her one of her coworkers started arguing with me saying how I couldn't be through the drive-thru "for my safety" (which I totally understand) and "to wait on the curb and he'll bring out my sandwich in 3 minutes" I'm waiting at the front door he calls my name at the drive-thru where I'm supposedly not to be because he's "concerned about my safety". I tried to explain that maybe they're heat lamp isn't working correctly he said they're supposed to clean it every so often but they haven't had a chance. Mind you they close their lobby early and try to leave as fast as they can when they get off. It's not that they haven't had a chance they choose not to take the time. If you want McDonald's in Kapolei go to the other locations either the one in Walmart or the one by Safeway.
Food: 1
Service: 1
Michael Goodknecht
My order came looking like a mess. The only thing I was satisfied with was the fries. The drink is not filled, and the sandwich looks like a mess. Plus, they charge 2.49 for mac sauce. It was convenient to go there on my way to work. Not any more.
Atmosphere: 4
Food: 2
Service: 4
Hawaii Hockey
Very rude staff that argue with customers. No one cares when you ask to speak to a manager
20 minutes after paying for 2 burgers in the drive thru still no food! how hard can it be?
order cancelled and refunded
smug window chick at the not-pick up window and rude manager
terrible - no stars!
Service: 1
Sam “AD” Adams
Eight vehicles from the drive thru all sent to the pick-up parking stalls.
Service: 1
Chris Thompson
Twenty minutes to get an order from the counter, because they're prioritizing drive-through - and then they can't even get it all in the bag. There's not much point in asking if my kid needs a straw for their chocolate milk if you don't bother giving me the chocolate milk, is there?
If you really feel McDonald's fries are worth the ridiculous $6 they're charging for them these days, don't bother with this location. Go somewhere where those overpriced fries will at least still be warm by the time you get them.
Atmosphere: 3
Food: 3
Service: 1
Beverly Ann Hau'oli Ani
The cost of an espresso shot is almost 4 times the cost of other McDonald's on the island.
Parking: Parking is good, practically around the entire restaurant
Wheelchair accessibility: Accessibility is on both ends.
Idk whats up with the people here during the morning shifts. Drink coffee or something because action is dead. Order big breakfast with got cakes, the girl was barely talking normal into the intercom. She sounded like she was about to fall asleep. Doesn't tell me I need to move to the 2nd window(no cashier at first) no notice on window either. I waited a but because this happened not to long ago and when I drove off someone opened the glass window and looked out. Umm? $18.41 and not hotcakes for my grand daughter. Smh.
Atmosphere: 1
Food: 5
Service: 1
AVOID. Ordered two cones, total was $8.34! Asked if that was right at the window and she said that was the new price. Ridiculous. Looked it up and that's what is listed as the Uber eats price, not the in store price. Called two other McDonalds and they both said their cones were $1.00! Tried to call, no answer all afternoon even though the other places answered right away.
Atmosphere: 1
Food: 1
Service: 1
The Manager here, Angie needs an attitude adjustment. No personality, she had no Aloha to this senior couple that was there. They were having a hard time using that dumb automated kiosk, she didn't even offer to help them like it was wasting her time. One worker was on her cel talking to a friend, like yeah I'm on break now just chilling, but standing behind the counter with a customer wanting to order but she continues to ignore the customer. This McDonald's needs help.
Atmosphere: 1
Food: 2
Service: 1
Service is the worst. Every car in the drive-through was sent to the parking lot to wait.
Atmosphere: 1
Food: 3
Service: 1
On a good day, it might only take 10-15 minutes for your food. Most days takes up to half an hour...
Atmosphere: 1
Food: 1
Service: 1
Is McDonald's.... Overpriced lousy preparation. Unless you're a McDonald fan.... Don't bother...... I remember when hamburgers are 25 cents each and that's all they're worth.... It don't even line the bun up correctly in the pickles or the patty.. looks like somebody just threw it all together very disappointed never will go back again..... Don't bother texting me back oh we'll work on our quality control later Heard it before never going to happen. I bid you all good day.... OnePlus point.. Burger King Whopper Juniors are better than the The Big Mac... Tomatoes are red. It seems like they actually put a little bit of care into their product. Again good day. PS... Ice cream cones are the best....
Atmosphere: 1
Food: 1
Service: 3
Places a mobile order at 12:23 today 02/07/25 and waited in the car for 15 minutes for my food and finally decided to walk in. Waited another 15 inside letting them know how long I was here and they moved with no purpose to get me my stuff.
Told them I had an appointment I was trying to get to in Moanalua and they just moved as slow as possible.
Told them I couldn’t wait any longer and I’d like my money back but since it’s a mobile order I have to cancel it through the app, guess what? No place to cancel!
Literally 2 chicken sandwiches, a frappe, and a coke and it takes them that long! I want my money back!
Atmosphere: 1
Food: 1
Service: 1
I redeemed a free McChicken through my rewards app. I like a lot of pickles with my sandwich I put extra pickles but they only added an additional one so I asked for additional. I was willing to pay the upcharge. They told me I was not allowed to dine-in because their dinning room was closing. After I walked 5 or so minutes away I realized how cold my sandwich was. They didn't notice me at the door so I proceeded through the drive-thru. After she said a few words on the headset my sandwich came out quick... To quick. It felt warm to touch so I thought it was good. Then I open up the sandwich after she closed the window and realized that it was cold. I explained this to her one of her coworkers started arguing with me saying how I couldn't be through the drive-thru "for my safety" (which I totally understand) and "to wait on the curb and he'll bring out my sandwich in 3 minutes" I'm waiting at the front door he calls my name at the drive-thru where I'm supposedly not to be because he's "concerned about my safety". I tried to explain that maybe they're heat lamp isn't working correctly he said they're supposed to clean it every so often but they haven't had a chance. Mind you they close their lobby early and try to leave as fast as they can when they get off. It's not that they haven't had a chance they choose not to take the time. If you want McDonald's in Kapolei go to the other locations either the one in Walmart or the one by Safeway.
Food: 1
Service: 1
My order came looking like a mess. The only thing I was satisfied with was the fries. The drink is not filled, and the sandwich looks like a mess. Plus, they charge 2.49 for mac sauce. It was convenient to go there on my way to work. Not any more.
Atmosphere: 4
Food: 2
Service: 4
Very rude staff that argue with customers. No one cares when you ask to speak to a manager
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
20 minutes after paying for 2 burgers in the drive thru still no food! how hard can it be?
order cancelled and refunded
smug window chick at the not-pick up window and rude manager
terrible - no stars!
Service: 1
Eight vehicles from the drive thru all sent to the pick-up parking stalls.
Service: 1
Twenty minutes to get an order from the counter, because they're prioritizing drive-through - and then they can't even get it all in the bag. There's not much point in asking if my kid needs a straw for their chocolate milk if you don't bother giving me the chocolate milk, is there?
If you really feel McDonald's fries are worth the ridiculous $6 they're charging for them these days, don't bother with this location. Go somewhere where those overpriced fries will at least still be warm by the time you get them.
Atmosphere: 3
Food: 3
Service: 1
The cost of an espresso shot is almost 4 times the cost of other McDonald's on the island.
Parking: Parking is good, practically around the entire restaurant
Wheelchair accessibility: Accessibility is on both ends.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Teri Burger
Quick bite and off to my errands.
Loading...