I'm literally coming here as much as I can because I'm moving off island. This is by far the best phone place here in kapolei!!! Hands down my go too for banh mi sandwich!, when I'm feeling sick ( pho ) is it!! You'll feel better!!! Spring rolls are to die for to eat as an appetizer!!!
Krill Z W Y
Wrong order
Ms Lele P
Great food and service and clean and sanitized!š„°
Jennifer Lappin
This review was a few months ago, but I thought Iād finally share it anyway. Months back, we decided to try Pho Kapolei on a whim; and to support a small eatery that had either reopened or newly opened in Kapolei (still confused about that). My husband was the one to order so I canāt attest to the ordering experience, but I can speak on the food.
I ordered my go-to Vietnamese fav: BBQ chicken, Spring rolls, and Vermicelli. When my husband came back to the car & passed me the bag with our order, I was surprised and a little confused as to why everything in the bag felt soā¦hot. Usually when we get takeout Vietnamese, parts of it feel cold because of the Vermicelli. But I thought nothing of it, and we drove home.
When I opened up the food container at home, I realized why it was so hot: The Vermicelli was Piping Hot to the point of still steaming! I was so confused. I waited for it to cool a bit, dipped some in the dipping sauce, and tried a bite. Because the vermicelli was never given an ice bath right after cooking, it had continued to cook and was now mushy and practically inedible. Iāve never had that happen at any Vietnamese restaurant before, so I was at a loss. I closed up the container, and we drove back.
This is actually when the experience went from bad to worst, all bc of poor customer service. Because it was a simple mistake that could easily be fixed, I wasnāt too worried. I spoke to the only person there, and told them what had happened; opening the container and showing them that the noodles were still hot and severely overcooked. At least I TRIED. They unfortunately couldnāt speak much English and had to call another person to the front to help me. The second person couldnāt speak much English either - and looked at me like he really didnāt care.
I tried to tell him that all I wanted was a replacement of the noodles since they were extremely overcooked, but they were closing and obviously didnāt want to do that. They refunded my money on the plate, and that was that. I ended up throwing away the entire plate, and grabbing a bento from 711. We never returned, and donāt plan to in the foreseeable future
Henry Zenger
Lemongrass beef not authentic- I asked if itās chargrilled, the owner said āyesā.
Doori Kim
The soup is rich and delicious. Medium size does not have a lot of quantity.
Atmosphere: 3
Food: 4
Service: 5
Triple H Cane Corso
I spoke to the guy & he didnāt respond. I spoke again, almost forcing him to greet me prior to taking my order. The place was empty so there wasnāt a dinner rush. A few minutes after I placed my order some locals walked in & the same guy proceeded to greet them all properly which leads me to believe it wasnāt a matter of lack of skillset rather a lack of respect bc I am not a local. Being in a customer service heavy industry, service is to be a complete experience. From customer interaction, to order taking, food preparation & so on. I should not have to speak to someone repeatedly before they acknowledge me as a paying customer. If I were in the mood to drive further than I would have walked out based on his lack of politeness & service skills. No worries though because IāLL NEVER RETURN TO THIS RESTAURANT AGAIN.
Just tried the pho & itās good. Not better than Pho Cow 7 in San Diego but solid. Too bad his behavior tarnished a potential returning customer!!!
Atmosphere: 2
Food: 4
Service: 1
A.J. Kingcade
I spoke to the guy & he didnāt respond. I spoke again, almost forcing him to greet me prior to taking my order. The place was empty so there wasnāt a dinner rush. A few minutes after I placed my order some locals walked in & the same guy proceeded to greet them all properly which leads me to believe it wasnāt a matter of lack of skillset rather a lack of respect bc I am not a local. Being in a customer service heavy industry, service is to be a complete experience. From customer interaction, to order taking, food preparation & so on. I should not have to speak to someone repeatedly before they acknowledge me as a paying customer. If I were in the mood to drive further than I would have walked out based on his lack of politeness & service skills. No worries though because IāLL NEVER RETURN TO THIS RESTAURANT AGAIN.
Just tried the pho & itās good. Not better than Pho Cow 7 in San Diego but solid. Too bad his behavior tarnished a potential returning customer!!!
Atmosphere: 2
Food: 4
Service: 1
Wildflower Perera
We bought one plate of beef ribs, one mixed plate and a beef pho. The prices were outrageous, some $60 for the 3 things. The flavors were Ok. Everything was fairly sweet. The meat was very poor quality, especially the beef ribs. They were full of fat and had very little meat on them. We also were supposed to get 2 ribs for one of the plates and got only 1 and a half. There are many other better restaurants in this area for half the price. Save your money and go somewhere else!
Recommended dishes: Steak Pho, Special Combination Pho
Debbie Robinson
Delicious! We had the steak pho and the spring rolls. Really good value for the portions and the pho broth was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Pho
Jules G.
Yummy random stop. We usually go to Pho Waipahu but wanted to trynthis location. Same menu. Same yummy taste. I like the inside view. Staff was friendly and ordering was easy. Always get
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Pho, Spring Rolls or Vegetarian Spring Rolls 4 Rolls Chįŗ£ GiĆ² Chįŗ£ GiĆ² Chay, Beef Meatballs & Steak Pho
TF Ventures
Hands down the best pho Iāve ever had. Wonderful meal.
Atmosphere: 5
Food: 5
Service: 5
Honeyleen Fernandez
The food is excellent, the restaurant is neat. Suggestions toServe complementary soup at dine in for rice plates and specials orders and condiments should be available at table.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side BBQ Pork Chop, BBQ Mixed Plate Com Mix
Good food for the price.
Better staff now.
I'm literally coming here as much as I can because I'm moving off island. This is by far the best phone place here in kapolei!!! Hands down my go too for banh mi sandwich!, when I'm feeling sick ( pho ) is it!! You'll feel better!!! Spring rolls are to die for to eat as an appetizer!!!
Wrong order
Great food and service and clean and sanitized!š„°
This review was a few months ago, but I thought Iād finally share it anyway. Months back, we decided to try Pho Kapolei on a whim; and to support a small eatery that had either reopened or newly opened in Kapolei (still confused about that). My husband was the one to order so I canāt attest to the ordering experience, but I can speak on the food.
I ordered my go-to Vietnamese fav: BBQ chicken, Spring rolls, and Vermicelli. When my husband came back to the car & passed me the bag with our order, I was surprised and a little confused as to why everything in the bag felt soā¦hot. Usually when we get takeout Vietnamese, parts of it feel cold because of the Vermicelli. But I thought nothing of it, and we drove home.
When I opened up the food container at home, I realized why it was so hot: The Vermicelli was Piping Hot to the point of still steaming! I was so confused. I waited for it to cool a bit, dipped some in the dipping sauce, and tried a bite. Because the vermicelli was never given an ice bath right after cooking, it had continued to cook and was now mushy and practically inedible. Iāve never had that happen at any Vietnamese restaurant before, so I was at a loss. I closed up the container, and we drove back.
This is actually when the experience went from bad to worst, all bc of poor customer service. Because it was a simple mistake that could easily be fixed, I wasnāt too worried. I spoke to the only person there, and told them what had happened; opening the container and showing them that the noodles were still hot and severely overcooked. At least I TRIED. They unfortunately couldnāt speak much English and had to call another person to the front to help me. The second person couldnāt speak much English either - and looked at me like he really didnāt care.
I tried to tell him that all I wanted was a replacement of the noodles since they were extremely overcooked, but they were closing and obviously didnāt want to do that. They refunded my money on the plate, and that was that. I ended up throwing away the entire plate, and grabbing a bento from 711. We never returned, and donāt plan to in the foreseeable future
Lemongrass beef not authentic- I asked if itās chargrilled, the owner said āyesā.
The soup is rich and delicious. Medium size does not have a lot of quantity.
Atmosphere: 3
Food: 4
Service: 5
I spoke to the guy & he didnāt respond. I spoke again, almost forcing him to greet me prior to taking my order. The place was empty so there wasnāt a dinner rush. A few minutes after I placed my order some locals walked in & the same guy proceeded to greet them all properly which leads me to believe it wasnāt a matter of lack of skillset rather a lack of respect bc I am not a local.
Being in a customer service heavy industry, service is to be a complete experience. From customer interaction, to order taking, food preparation & so on. I should not have to speak to someone repeatedly before they acknowledge me as a paying customer. If I were in the mood to drive further than I would have walked out based on his lack of politeness & service skills. No worries though because IāLL NEVER RETURN TO THIS RESTAURANT AGAIN.
Just tried the pho & itās good. Not better than Pho Cow 7 in San Diego but solid. Too bad his behavior tarnished a potential returning customer!!!
Atmosphere: 2
Food: 4
Service: 1
I spoke to the guy & he didnāt respond. I spoke again, almost forcing him to greet me prior to taking my order. The place was empty so there wasnāt a dinner rush. A few minutes after I placed my order some locals walked in & the same guy proceeded to greet them all properly which leads me to believe it wasnāt a matter of lack of skillset rather a lack of respect bc I am not a local.
Being in a customer service heavy industry, service is to be a complete experience. From customer interaction, to order taking, food preparation & so on. I should not have to speak to someone repeatedly before they acknowledge me as a paying customer. If I were in the mood to drive further than I would have walked out based on his lack of politeness & service skills. No worries though because IāLL NEVER RETURN TO THIS RESTAURANT AGAIN.
Just tried the pho & itās good. Not better than Pho Cow 7 in San Diego but solid. Too bad his behavior tarnished a potential returning customer!!!
Atmosphere: 2
Food: 4
Service: 1
We bought one plate of beef ribs, one mixed plate and a beef pho. The prices were outrageous, some $60 for the 3 things. The flavors were Ok. Everything was fairly sweet. The meat was very poor quality, especially the beef ribs. They were full of fat and had very little meat on them. We also were supposed to get 2 ribs for one of the plates and got only 1 and a half. There are many other better restaurants in this area for half the price. Save your money and go somewhere else!
Atmosphere: 4
Food: 3
Service: 3
Restaurantji Recommends
10/10 would recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Pho, Special Combination Pho
Delicious! We had the steak pho and the spring rolls. Really good value for the portions and the pho broth was amazing
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Pho
Yummy random stop. We usually go to Pho Waipahu but wanted to trynthis location. Same menu. Same yummy taste. I like the inside view. Staff was friendly and ordering was easy. Always get
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Pho, Spring Rolls or Vegetarian Spring Rolls 4 Rolls Chįŗ£ GiĆ² Chįŗ£ GiĆ² Chay, Beef Meatballs & Steak Pho
Hands down the best pho Iāve ever had. Wonderful meal.
Atmosphere: 5
Food: 5
Service: 5
The food is excellent, the restaurant is neat. Suggestions toServe complementary soup at dine in for rice plates and specials orders and condiments should be available at table.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Side BBQ Pork Chop, BBQ Mixed Plate Com Mix
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