This Jack in the Box is probably the worst on the island. I’ve been to it multiple times trying to give it a chance but every time they screw it up! Tonight’s shenanigans included the person taking the order in the drive through had an attitude and was being down right rude with his tone, they seemed to be impatient with us when we got to the window and annoyed for being there. They got our drinks wrong and order wrong and that happens every-time I go to the Kam Hwy location. Highly recommend not going to this Jack in the Box!!! 🤙🏼🤙🏼
Atmosphere: 1
Food: 1
Service: 1
yubz sr
bro the workers work so slow, waited almost half hour for food in the drive thru
Atmosphere: 1
Food: 4
Service: 1
Amy H.
Love that they have salads and a p cherry in their milkshakes. Iced coffee doesn't have sugar, even iced mocha. That's a plus.
Owen Elliott
The gentleman working the drive thru tonight on Sunday the 22nd named Sean is amazing. He knows how to handle issues well while multitasking under pressure. I really appreciate his kind and helpful service as well, he really went above and beyond just to ensure I was satisfied even though he was busy. He handled himself very professionally and I will return to this location again just because of the amazing service he gave. Give him a promotion!
Service: 5
myself Kaneakua
I like this food chains menu alot. The food was good but the dining room is a bit neglected and not welcoming. The service staff was okay, could be better.
Atmosphere: 2
Food: 5
Service: 4
Warren Sunada
Hit n miss on the quality all fries were soggy not crispy
Food: 4
Service: 4
Alliyah Mayo
We went to the drive through and payed they didn’t give us our card we payed with, not even 10 minute going back to get my card there were already 2 cards above my card as we were watching them look for my card.
Alfred Clark
My wife found a dead roach in the wrapping paper for the sandwich. The establishment tried to say we put it there.
Atmosphere: 2
Food: 3
Service: 1
Susana Trejo
More than 20 minutes for attending in window
KURSE V
the worst Jacks. Don’t come here especially at night or you’ll waste at least 30 min in the drive through. NYE is no different. Spent 30 min in line because they took at least 10-15 min for each fricken car. Plus there’s at least 5 of them working.
Always a queue at Drive True even if it's only three cars. Don't want to be served inside, only Drive True? Are you wasting my time? Get your one star
Service: 1
Joy Kam-Colon
384 kam. Hwy Did 2 mobile orders both orders were wrong. Tried to call and get it fixed someone answered and I told them I wanted to speak to a manager about wrong items. Then person hangs up on me. Make a complaint in app thinking I’d get a refund and didn’t. Food all went to waste as it was not all there but they will replace what they want. Honestly won’t recommend going there and if you do check everything even if you are holding up the line. Beats throwing away the food as it doesn’t taste good missing something.
Atmosphere: 1
Food: 1
Service: 1
김재승
Burger is super good. But unhealthy
Atmosphere: 3
Food: 5
Service: 5
Shy
Never had a bad experience till now. My friends and I went to Jacks, their card reader was down (which was okay) so we did a mobile order to still be able to use our card. Said it was gonna take 7-9 minutes (because they were small orders). Waited about 30mins then went to ask the time for the orders , they didn’t even start or print out our orders. Mind you people came in to order 20 minutes after us and got their order before us and the drive thru customers were going through just fine. We then waited 30 more minutes for our orders to be ready…The food is always bomb but service is wack.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Tiny Tacos
Nasha Baclaan-Newçom
Going thru Jack's it's always long but the food is always hot.
This Jack in the Box is probably the worst on the island. I’ve been to it multiple times trying to give it a chance but every time they screw it up! Tonight’s shenanigans included the person taking the order in the drive through had an attitude and was being down right rude with his tone, they seemed to be impatient with us when we got to the window and annoyed for being there. They got our drinks wrong and order wrong and that happens every-time I go to the Kam Hwy location. Highly recommend not going to this Jack in the Box!!! 🤙🏼🤙🏼
Atmosphere: 1
Food: 1
Service: 1
bro the workers work so slow, waited almost half hour for food in the drive thru
Atmosphere: 1
Food: 4
Service: 1
Love that they have salads and a p cherry in their milkshakes. Iced coffee doesn't have sugar, even iced mocha. That's a plus.
The gentleman working the drive thru tonight on Sunday the 22nd named Sean is amazing. He knows how to handle issues well while multitasking under pressure. I really appreciate his kind and helpful service as well, he really went above and beyond just to ensure I was satisfied even though he was busy. He handled himself very professionally and I will return to this location again just because of the amazing service he gave. Give him a promotion!
Service: 5
I like this food chains menu alot. The food was good but the dining room is a bit neglected and not welcoming.
The service staff was okay, could be better.
Atmosphere: 2
Food: 5
Service: 4
Hit n miss on the quality
all fries were soggy not crispy
Food: 4
Service: 4
We went to the drive through and payed they didn’t give us our card we payed with, not even 10 minute going back to get my card there were already 2 cards above my card as we were watching them look for my card.
My wife found a dead roach in the wrapping paper for the sandwich. The establishment tried to say we put it there.
Atmosphere: 2
Food: 3
Service: 1
More than 20 minutes for attending in window
the worst Jacks. Don’t come here especially at night or you’ll waste at least 30 min in the drive through. NYE is no different. Spent 30 min in line because they took at least 10-15 min for each fricken car. Plus there’s at least 5 of them working.
Restaurantji Recommends
Always a queue at Drive True even if it's only three cars. Don't want to be served inside, only Drive True? Are you wasting my time? Get your one star
Service: 1
384 kam. Hwy
Did 2 mobile orders both orders were wrong.
Tried to call and get it fixed someone answered and I told them I wanted to speak to a manager about wrong items. Then person hangs up on me.
Make a complaint in app thinking I’d get a refund and didn’t. Food all went to waste as it was not all there but they will replace what they want.
Honestly won’t recommend going there and if you do check everything even if you are holding up the line. Beats throwing away the food as it doesn’t taste good missing something.
Atmosphere: 1
Food: 1
Service: 1
Burger is super good. But unhealthy
Atmosphere: 3
Food: 5
Service: 5
Never had a bad experience till now. My friends and I went to Jacks, their card reader was down (which was okay) so we did a mobile order to still be able to use our card. Said it was gonna take 7-9 minutes (because they were small orders). Waited about 30mins then went to ask the time for the orders , they didn’t even start or print out our orders. Mind you people came in to order 20 minutes after us and got their order before us and the drive thru customers were going through just fine. We then waited 30 more minutes for our orders to be ready…The food is always bomb but service is wack.
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Tiny Tacos
Going thru Jack's it's always long but the food is always hot.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Burger, Curly Fries
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