Domino's Pizza

this is how domino's delivers

Last week Wednesday: Good pizza. Good service.

Atmosphere: 3

Food: 5

Service: 5

Good quality 👌

Atmosphere: 3

Food: 4

Service: 4

I order online I didn’t know if my order went through or not so I called the store. They said they had my order two hours later I called. They verified the address. It was going to said it went out, but it never did. Then another manager called me a half an hour later telling me that they never had my order and I asked him. Why did they not tell me that in the first place he just argued with me and said I don’t have your order. I can’t do anything about it. This is very unprofessional three hours later I had to order from another pizza place because I had no food to eat. I ended up eating 10 o’clock at Night. I’m very disappointed in the service and the way that this was handled.

Atmosphere: 1

Food: 3

Service: 1

If I could give negative stars I would. Placed a carry out order online for pizza. Confirmation email and dominos app said 8-13 min pick up time. Order placed at 612 pm. Arrived at this location at 635. No pizza. No acknowledgment by staff as I stood at the counter and waited. After about 5-7 min a worker shouts (middle aged woman I am assuming was the manager) we have no pizzas ready so if you placed an order it’s not ready (there were 5 other people waiting with me). I stood waiting for another 10 min, while more people are coming in the door all waiting for their pizza. (By this time their waiting area is full, standing room only). I finally call out to the same worker “is my pizza order even started (it’s been 40 + min)” to which she asks for my phone number, checks her computer and says “we didn’t start it yet”. I was not about to wait another 45 min for a pizza order I placed ahead of time to and asked the worker to cancel my order. No apology from said worker. No confirmation that they would credit my credit card that was already charged. Nothing. She just kept on working as if I didn’t exist. Just got a quick “it’s cancelled” response. I understand that business’s get busy. Communication is key. If someone would have acknowledged me and kept me informed of the delay I would have just came back in 30 min.

What should have been done if they were behind in orders was close down the capability to place online orders. So that when patrons call in to place an order they can be informed of the extra LONG wait time. I have ordered before from small local businesses that have done this because they are busy. If a small local food truck can do this you would think a national chain like dominos would have enough common sense to do the same. Horrible horrible customer service. Workers just kept working and ignoring everyone in the waiting room. If the owners of this local dominos see this review, pls train your staff better.

Atmosphere: 1

Food: 1

Service: 1

I eat Domino's almost everyday. Other pizza places do not compare to the mouth watering taste or how good I feel physically after a Domino's meal. Number 1 in my book.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza

Delivery is efficient and drivers service is 5 star

Atmosphere: 4

Food: 5

Service: 5

lyn arleen and jermalyn were such nice amazing sweet cool people <3

Atmosphere: 5

Food: 5

Service: 5

Ordered Delivery to Harbor Lights waited at security gate for the driver after 1hr called Maui-Lani location and they basically told me I was lying about attempts made to reach Me on my phone. Driver never showed up and never resolved my pizza order. Very rude and unprofessional service at this Maui-Lani location.

Service: 1

Delicious food. Quick delivery. Recommend philly cheese steak loaded tater tots, spinach & feta stuffed cheesy bread, salads, meat lovers pizza, cheese dips with parmesan bread twists, chocolate lava cakes, and marbled cookie brownie. Yum! :-)

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Tater Tots, Pepperoni Pizza, Lava Cake

Ordered Delivery to Harbor Lights waited at security gate for the driver after 1hr called Maui-Lani location and they basically told me I was lying about attempts made to reach Me on my phone. Driver never showed up and never resolved my pizza order. Very rude and unprofessional service at this Maui-Lani location.

Service: 1

Everything about dominos just falls right in place ? (get it? Cuz dominos and how it falls perfectly ykw never mind?) DOMINOS??????

Atmosphere: 5

Food: 5

Service: 5

Today was our second time ordering from Domino’s Pizza. The ExtravaganzZa pizza is currently our favorite! Picked up our delivery and it was freshly made and hot. Service at the cashier was really friendly. We’re probably going to be frequent customers of Maui Lani Domino’s!

Atmosphere: 5

Food: 5

Service: 5

Delicious food. Quick delivery. Recommend philly cheese steak loaded tater tots, spinach & feta stuffed cheesy bread, salads, meat lovers pizza, cheese dips with parmesan bread twists, chocolate lava cakes, and marbled cookie brownie. Yum! :-)

Food: 5

Service: 5

Recommended dishes: Chicken Wings, Tater Tots, Pepperoni Pizza, Lava Cake

Quick n efficientFollowed details to the T.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Pepperoni Pizza