Drive thru still a work in progress. Cashier didn't hear/understand my request so it took three times longer than normal to prepare oatmeal and a coffee. Not a fan of watching gloveless hands go from his face to the INSIDE of my oatmeal bowl either.
Atmosphere: 5
Food: 3
Service: 2
Tania T
Had a breakfast mcmuffin and freshly squeezed Orange juice, the juice was refreshingly delicious!??
Atmosphere: 5
Food: 5
Service: 5
Scott Matsuura
Tried to use app codes but system not working. Staff said it's been iff and on. Would not accept that and denied all discounts. In fact when we finally got sides at window, they said too late since they ran it up. It's really bad when it's not the customers fault but staff has been told that they can just disregard these things.I know this owner has the McDonald's franchise and they own all but what a terrible customer service here on Maui.
Atmosphere: 2
Food: 4
Service: 2
Dustin Koepke
Just got 2 expensive.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Cheeseburger, Mcdouble, French Fries
c c
Even for a fast food restaurant such as MCDs you shouldn't have to wait 10 minutes for a single order of "1" cup of roasted coffee?!I can understand if I was waiting because they simply ran out and therefore brewed another fresh batch. If that was the case It would have been well worth the wait. Sadfully, it wasn't like that. When you have employees make eye contact, scan you and then proceed to walk past you without saying a word, it sends a bad message that; Your invisible and therefore not important.The sad part was I was made to wait that long for a cup of coffee that was already brewed? All they had to do was pour it into a cup with a little cream and sugar, lid...pau! The customer who ordered 5 mins after me, just a small fries and a burger, she got her order before my coffee was even started...why?What I'm trying to say is, The basic standards of Customer Service, "Sorry for the wait. Someone will be right with you" OR just asking "Did someone take your order yet?" Or simply "Can I help you?" Does not apply to today's common sense of what Customer Service is all about.I say this because I speak from experience. I spent 10+ years working in the fast food industry for a popular chain that was 2-3 times busier where we would run out of ice and would have to refill the fountain machine 2- 3 times a night. The lines for the DT would wrap around the building and the line in the DR was just as bad, if not worse...It was Chaotic!!On most nights when there was a concert or a game we'd have a pep talk and brace the crew for the carnage that was about to unfold. The dinning room would be packed and the flood of teens, standing shoulder-to-shoulder would resemble a mosh pit of hungry, hangry wolves! For HOuRS, there'd be no end! There was no screen, telling you your order was ready ??. It was all vocal! Being the cashier and the one with the loudest voice, I'd bring the room to a hault yelling out orders that were ready for pickup. It was very stressful & demanding at times but a whole lot of fun!I get the times have changed since then. But regardless the way we were taught (Its Yes, NOT Yeah!...Please & Thank You's. Communication was essential! If you didn't respond in a respectful manner, prepare to put on the spot until you did! Acknowledging the customers presence was considered basic etiquette). As a Cashier, we were the first point of contact for the customers so it was twice as critical that we greeted them in a timely manner & provide customer service with a smile. Didn't matter if it was to place an order or tend to a complaint. You did it all. It all starts with the order taker! These standards were DRILLED into us by the Original head of Management &...my Mom, a woman who started off as a simple crew member and worked her way up and rose to the rank of Shift Manager. She spent 33 years with this company. She loved what she did and took care of her crew. She was also the last, remaining "Original" Crew member from when the doors were first opened in 1989!But of course this was when I was working for the company, before the recession in the early 2000's?.The story is old but hey, there really is no comparison compared to today's form of "Standards" that are taught...if there are any, that is ??But I will say this:The Aunty that followed up on my order at the counter, even though she didn't take my order, the one that "talked" to me like a human being and pushed out the order for a "Single" cup of Joe....BiG MAHALOS Aunty??!!! She reminded me of my days as a cashier! The feeling was nostalgic and because of her Upbeat attitude & CS with a smile I started my shift on a good note....so MaHaLos Aunty for taking the time to engage with me!She is the True epitome of what Great CS is all about ??! The young one's could take a lesson or two from this Aunty!
Atmosphere: 2
Food: 2
Service: 5
Kawiks Cacpal
I love McDonald's. This is my #1 place to go to eat when I'm low on funds or when I need to eat fast. The drive thru was busy , but the line moved quickly.
Atmosphere: 5
Food: 4
Service: 5
Bear Thrush
No refillsBurger was almost cold, cheese not melted.Locked bathrooms.Pricing is 20% higher than other MCD on island.
Atmosphere: 1
Food: 3
Service: 1
Warren H.
KEHALANI VILLAGE McDonald's......I wasn't wearing a shirt so I ordered on the app and wanted to pickup my order using the drive thru line. The line was long. It was moving so slow, I believe it would take over an hour to get my order. I decided to go inside for a refund. The manager told me she wouldn't give me a refund without me wearing a shirt! Can we say - add insult to injury!?......poor store service performance and then, no apology and would not give me my money back. Hmmmmmm.........Manager, Danny was on a power trip! I had to go out to my truck,....wrap a moving blanket around me, walk back into the store like I'm some homeless guy, in order to get my refund! Danny........you're a gem! You are ignorant about how to deescalate a bad situation and your smartass attitude is totally unprofessional. A poor reflection on the McDonald's brand. Let me give you some professional advice.......get a job out of the public's eye!
M Kaai
Fries were a little stale, but rest of meal great.
Atmosphere: 4
Food: 4
Service: 4
H. Fenrus
It's fast food, and there's really nothing that stands out about a large food chain albeit if you've been to one you've pretty much been to them all.
STAFF HELP REQUIRED! They are forced to close down the mobile pick up spots and the store. Leaving only drive thru available. There is a steady line of 8-10 vehicles in line, at any given time of day & night! The skeleton crew is killing it! Hoping they'll get some relief soon!!
Atmosphere: 1
Service: 1
polly davis
It's OMW to work. Very
Atmosphere: 5
Food: 5
Service: 5
Asif Rehmani
Good people at the country. Makes a big difference in a commoditized place such as McDonald's.
Atmosphere: 3
Food: 4
Service: 5
Timothy Lu
Filthy and disgusting. Hardly any staff, obviously no management. $50 to feed one adult and three kids. They should shut this location down before the health department does.
Aidan Koval
I waited thru a long line for 20 minutes just to have my order wrong its like you guys cant keep orders
Drive thru still a work in progress. Cashier didn't hear/understand my request so it took three times longer than normal to prepare oatmeal and a coffee. Not a fan of watching gloveless hands go from his face to the INSIDE of my oatmeal bowl either.
Atmosphere: 5
Food: 3
Service: 2
Had a breakfast mcmuffin and freshly squeezed Orange juice, the juice was refreshingly delicious!??
Atmosphere: 5
Food: 5
Service: 5
Tried to use app codes but system not working. Staff said it's been iff and on. Would not accept that and denied all discounts. In fact when we finally got sides at window, they said too late since they ran it up. It's really bad when it's not the customers fault but staff has been told that they can just disregard these things.I know this owner has the McDonald's franchise and they own all but what a terrible customer service here on Maui.
Atmosphere: 2
Food: 4
Service: 2
Just got 2 expensive.
Atmosphere: 5
Food: 4
Service: 3
Recommended dishes: Cheeseburger, Mcdouble, French Fries
Even for a fast food restaurant such as MCDs you shouldn't have to wait 10 minutes for a single order of "1" cup of roasted coffee?!I can understand if I was waiting because they simply ran out and therefore brewed another fresh batch. If that was the case It would have been well worth the wait. Sadfully, it wasn't like that. When you have employees make eye contact, scan you and then proceed to walk past you without saying a word, it sends a bad message that; Your invisible and therefore not important.The sad part was I was made to wait that long for a cup of coffee that was already brewed? All they had to do was pour it into a cup with a little cream and sugar, lid...pau! The customer who ordered 5 mins after me, just a small fries and a burger, she got her order before my coffee was even started...why?What I'm trying to say is, The basic standards of Customer Service, "Sorry for the wait. Someone will be right with you" OR just asking "Did someone take your order yet?" Or simply "Can I help you?" Does not apply to today's common sense of what Customer Service is all about.I say this because I speak from experience. I spent 10+ years working in the fast food industry for a popular chain that was 2-3 times busier where we would run out of ice and would have to refill the fountain machine 2- 3 times a night. The lines for the DT would wrap around the building and the line in the DR was just as bad, if not worse...It was Chaotic!!On most nights when there was a concert or a game we'd have a pep talk and brace the crew for the carnage that was about to unfold. The dinning room would be packed and the flood of teens, standing shoulder-to-shoulder would resemble a mosh pit of hungry, hangry wolves! For HOuRS, there'd be no end! There was no screen, telling you your order was ready ??. It was all vocal! Being the cashier and the one with the loudest voice, I'd bring the room to a hault yelling out orders that were ready for pickup. It was very stressful & demanding at times but a whole lot of fun!I get the times have changed since then. But regardless the way we were taught (Its Yes, NOT Yeah!...Please & Thank You's. Communication was essential! If you didn't respond in a respectful manner, prepare to put on the spot until you did! Acknowledging the customers presence was considered basic etiquette). As a Cashier, we were the first point of contact for the customers so it was twice as critical that we greeted them in a timely manner & provide customer service with a smile. Didn't matter if it was to place an order or tend to a complaint. You did it all. It all starts with the order taker! These standards were DRILLED into us by the Original head of Management &...my Mom, a woman who started off as a simple crew member and worked her way up and rose to the rank of Shift Manager. She spent 33 years with this company. She loved what she did and took care of her crew. She was also the last, remaining "Original" Crew member from when the doors were first opened in 1989!But of course this was when I was working for the company, before the recession in the early 2000's?.The story is old but hey, there really is no comparison compared to today's form of "Standards" that are taught...if there are any, that is ??But I will say this:The Aunty that followed up on my order at the counter, even though she didn't take my order, the one that "talked" to me like a human being and pushed out the order for a "Single" cup of Joe....BiG MAHALOS Aunty??!!! She reminded me of my days as a cashier! The feeling was nostalgic and because of her Upbeat attitude & CS with a smile I started my shift on a good note....so MaHaLos Aunty for taking the time to engage with me!She is the True epitome of what Great CS is all about ??! The young one's could take a lesson or two from this Aunty!
Atmosphere: 2
Food: 2
Service: 5
I love McDonald's. This is my #1 place to go to eat when I'm low on funds or when I need to eat fast. The drive thru was busy , but the line moved quickly.
Atmosphere: 5
Food: 4
Service: 5
No refillsBurger was almost cold, cheese not melted.Locked bathrooms.Pricing is 20% higher than other MCD on island.
Atmosphere: 1
Food: 3
Service: 1
KEHALANI VILLAGE McDonald's......I wasn't wearing a shirt so I ordered on the app and wanted to pickup my order using the drive thru line. The line was long. It was moving so slow, I believe it would take over an hour to get my order. I decided to go inside for a refund. The manager told me she wouldn't give me a refund without me wearing a shirt! Can we say - add insult to injury!?......poor store service performance and then, no apology and would not give me my money back. Hmmmmmm.........Manager, Danny was on a power trip! I had to go out to my truck,....wrap a moving blanket around me, walk back into the store like I'm some homeless guy, in order to get my refund! Danny........you're a gem! You are ignorant about how to deescalate a bad situation and your smartass attitude is totally unprofessional. A poor reflection on the McDonald's brand. Let me give you some professional advice.......get a job out of the public's eye!
Fries were a little stale, but rest of meal great.
Atmosphere: 4
Food: 4
Service: 4
It's fast food, and there's really nothing that stands out about a large food chain albeit if you've been to one you've pretty much been to them all.
Atmosphere: 3
Food: 3
Service: 3
Restaurantji Recommends
STAFF HELP REQUIRED! They are forced to close down the mobile pick up spots and the store. Leaving only drive thru available. There is a steady line of 8-10 vehicles in line, at any given time of day & night! The skeleton crew is killing it! Hoping they'll get some relief soon!!
Atmosphere: 1
Service: 1
It's OMW to work. Very
Atmosphere: 5
Food: 5
Service: 5
Good people at the country. Makes a big difference in a commoditized place such as McDonald's.
Atmosphere: 3
Food: 4
Service: 5
Filthy and disgusting. Hardly any staff, obviously no management. $50 to feed one adult and three kids. They should shut this location down before the health department does.
I waited thru a long line for 20 minutes just to have my order wrong its like you guys cant keep orders