McDonald's
$ • Fast Food, Burgers, Coffee Shops
Hours:
2951 Adventureland Dr, Altoona
(515) 967-3344
About McDonald's
Customers' Favorites
McDonald's Reviews
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My family has two orders that were to be replaced because they were incorrect. Today, I was intending on rectifying the issues and called first to make sure someone could help me. After explaining my intention the "manager" yelled at me to take it up with her Store Manager in the morning. When I asked for her name she yelled she didn't have to give it to me and hung up. The audacity is dumbfounding.
there was NO carbonated beverages at 9:30am today at Altoona Iowa Adventureland Dr
same thing less than 2 weeks ago
The nicest people work there! Great quick service- quality food! Much better price,quality and value than Adventureland park food - take a break and go across the street and then back to the Amusement Park!
Ratings
Menu
Hours
| Monday | 5AM - 11PM |
| Tuesday | 5AM - 11PM |
| Wednesday | 5AM - 11PM |
| Thursday | 5AM - 11PM |
| Friday | 5AM - 11PM |
| Saturday | 5AM - 11PM |
| Sunday | 5AM - 11PM |
McDonald's, a popular fast-food restaurant, has received a mix of reviews from its customers. While some have praised the friendly and attentive staff, particularly in the drive-through, others have experienced less than satisfactory service and cleanliness issues. One customer noted that the staff seemed wonderful, with the drive-through experience being particularly enjoyable. However, another customer had a different experience, reporting that a worker took a smoke break and then handled their order without washing their hands. This customer also received the wrong size of fries and encountered an unpleasant attitude from the staff member who corrected the order.
Additionally, the same customer observed that the lobby was in poor condition, with trash on the floor and sticky surfaces. They also mentioned that some employees appeared to be doing nothing, rather than helping to maintain the cleanliness of the restaurant. Recent reviews highlight that the lobby was trashed, with overflowing garbage cans and spills on the floor that needed sweeping, likely due to bad management on that shift. In contrast, other reviews mention a great environment and friendly service, with parking and wheelchair accessibility being readily available. The restaurant is considered kid-friendly, offering great food for children, and clean facilities, including the bathroom and parking lot.
Despite these issues, the food is generally considered to be of good quality. One customer specifically noted that the hashbrowns and orange juice tasted great and were served neatly, even though the service was not very fast. They appreciated the focus on freshness over speed and enjoyed dining in the parking lot shade, which was also clean. Overall, the reviews of McDonald's suggest a mixed experience, with the potential for excellent customer service and quality food, but also the possibility of encountering poor cleanliness and unfriendly staff.