Always great sandwiches from Jimmy John's! Usually order ahead on the app and pick up from the drive-through.
Each team member has been cheerful and conversational.
Food: 5
Service: 5
Recommended dishes: Tuscan Italian Wrap, Turkey Tom, Spicy East Coast Italian, Billy Club
Trey Schilling
My girlfriend and I tried to go into the store to order a sandwich. 2 workers a male and a female were both standing there talking but refused to make any thing, claiming they were closed. They don’t close until 10:00pm and it was only 9:00.
Atmosphere: 1
Service: 1
Amber Census
Very Moody boss. Used to be a regular customer…I tried to order food here, they will get mad at you and then hang up and not take your order. For being cute and silly and trying to convince them to put something on your sandwich that doesn’t come on it (limited time sauce) too pricy anyways. Lame. I still wanted my sandwich sauce or no sauce. Super lame. Order dominoes on Hayward instead.
Atmosphere: 1
Food: 1
Service: 1
Travis Lenig
Freaky fast and friendly staffYa all should know the grub no other chain can keep it fresh fast and grab yourself a dill pickle they are
Atmosphere: 4
Food: 4
Service: 5
Alec Bloss
Food is always good. Not necessarily the fastest Jimmy John’s around, but the folks there do try their best (and if you’re gonna complain about waiting at Jimmy John’s, try sitting in the Duff ave McDonald’s at rush hour. You’ll stop complaining real fast). Ordering ahead on the app usually means it’s almost always ready when you get there, unlike a lot of restaurants in the area that wait for you to get there before they’ll start (looking at you, pancheros).Also 6/5 stars for the Jurassic drive through window.
Atmosphere: 5
Food: 5
Service: 5
Jennifer Folkerts
Lobby closed and door locked because of staff shortage. Guy taking orders sounded like he wanted the kill himself. Asked for mayo packets and napkins 3 different times and weren't given any even though it was also noted on receipt. Super slow service too. I would avoid!
Atmosphere: 1
Service: 1
Rishima Varma
Best Jimmy John’s in Ames. Have been going here for a year and a half and have never had any issues. The employees are always extremely kind and helpful.
Tiffany Archer
The tuna sandwiches are great. Delivery has been a little delayed recently but I’m assuming that’s from worker shortages. I recommend using the app when you order so that you can get a free sandwich.
Alexis Fliss
I'm extremely disappointed with this jimmy johns. They always for get something or they don't make the sandwich right but this time around it literally felt like they did this to be jerks. So I ordered from jimmy johns because I worked late and didn't feel up to cooking or doing dishes. Lately which has been like the last 4 times from this jimmy johns they have not included straws which isn't a huge deal but I personally don't enjoy dirting dishes if I don't have too. So I asked for them to put straws in the bag. Again not a big deal they did put some in so that nice however my biggest issue was the fact that not only did they not knock to let us know our order was here but when I went out our order was in a box one of the pops had been spilt and our stuff what just sitting in it soaking it all up for who knows how long. I went to go check because it had been a while since I got the out for delivery notice. The next thing was I specifically asked for no Lettuce I do not like Lettuce and there was more Lettuce on my sandwich than my husband's who added lettuce to his sandwich. I'm not generally the type to write reviews but this time was the last time I think I'm going to order from this specific store.
Pretty much a regular and normally decent experiences. Went today (01/09) @6:30pm and the window person acted like it was such a hassle and pain to do their job. I hate my job too but I at least try to be charismatic at work and not make the customer feel uncomfortable for ordering
aandg smith
My loyalty is long gone. I know that covid has impacted staffing but this location fails to train their employees. Long wait times to get food is not an issue. I don't mind waiting. But my order is always wrong. I ask for mustard onion and jimmy peppers on my sandwich and not one thing was on it. Not one. I've ordered mustard and mayo packets when I get delivery, never in the bag. You don't even TRY to read the tickets! You just make whatever you want and toss it in a bag. Today while waiting for my order, I watched a guy stand at the make table and screw around dancing and messing with his pants. I called and let them know my entire sandwich is wrong and the guy who answered didn't even know how to handle a conversation. Went and got a manager, who apologized but I am done with the apology. In order to manage you have to leave your office and supervise your team. If you don't care anymore, find something else to do for work. Your lack of pride in your career/job is contagious. I'm a great tipper and loyal customer but I am finished with Jimmy Johns. What a mess.
Ethan Ketelsen
Pretty much a regular and normally decent experiences. Went today (01/09) @6:30pm and the window person acted like it was such a hassle and pain to do their job. I hate my job too but I at least try to be charismatic at work and not make the customer feel uncomfortable for ordering
Beth Laurent
Great food, great prices, employees are pleasant to order from as well as deliveries. Quick and convenient!!
Andrea Lee
Went to the drive thru today and the lady was super rude. Sorry you hate your job I guess but I don’t need a sandwich bad enough to deal with the attitude
Always great sandwiches from Jimmy John's! Usually order ahead on the app and pick up from the drive-through.
Each team member has been cheerful and conversational.
Food: 5
Service: 5
Recommended dishes: Tuscan Italian Wrap, Turkey Tom, Spicy East Coast Italian, Billy Club
My girlfriend and I tried to go into the store to order a sandwich. 2 workers a male and a female were both standing there talking but refused to make any thing, claiming they were closed. They don’t close until 10:00pm and it was only 9:00.
Atmosphere: 1
Service: 1
Very Moody boss. Used to be a regular customer…I tried to order food here, they will get mad at you and then hang up and not take your order. For being cute and silly and trying to convince them to put something on your sandwich that doesn’t come on it (limited time sauce) too pricy anyways. Lame. I still wanted my sandwich sauce or no sauce. Super lame. Order dominoes on Hayward instead.
Atmosphere: 1
Food: 1
Service: 1
Freaky fast and friendly staffYa all should know the grub no other chain can keep it fresh fast and grab yourself a dill pickle they are
Atmosphere: 4
Food: 4
Service: 5
Food is always good. Not necessarily the fastest Jimmy John’s around, but the folks there do try their best (and if you’re gonna complain about waiting at Jimmy John’s, try sitting in the Duff ave McDonald’s at rush hour. You’ll stop complaining real fast). Ordering ahead on the app usually means it’s almost always ready when you get there, unlike a lot of restaurants in the area that wait for you to get there before they’ll start (looking at you, pancheros).Also 6/5 stars for the Jurassic drive through window.
Atmosphere: 5
Food: 5
Service: 5
Lobby closed and door locked because of staff shortage. Guy taking orders sounded like he wanted the kill himself. Asked for mayo packets and napkins 3 different times and weren't given any even though it was also noted on receipt. Super slow service too. I would avoid!
Atmosphere: 1
Service: 1
Best Jimmy John’s in Ames. Have been going here for a year and a half and have never had any issues. The employees are always extremely kind and helpful.
The tuna sandwiches are great. Delivery has been a little delayed recently but I’m assuming that’s from worker shortages. I recommend using the app when you order so that you can get a free sandwich.
I'm extremely disappointed with this jimmy johns. They always for get something or they don't make the sandwich right but this time around it literally felt like they did this to be jerks. So I ordered from jimmy johns because I worked late and didn't feel up to cooking or doing dishes. Lately which has been like the last 4 times from this jimmy johns they have not included straws which isn't a huge deal but I personally don't enjoy dirting dishes if I don't have too. So I asked for them to put straws in the bag. Again not a big deal they did put some in so that nice however my biggest issue was the fact that not only did they not knock to let us know our order was here but when I went out our order was in a box one of the pops had been spilt and our stuff what just sitting in it soaking it all up for who knows how long. I went to go check because it had been a while since I got the out for delivery notice. The next thing was I specifically asked for no Lettuce I do not like Lettuce and there was more Lettuce on my sandwich than my husband's who added lettuce to his sandwich. I'm not generally the type to write reviews but this time was the last time I think I'm going to order from this specific store.
Love jjs
Restaurantji Recommends
Pretty much a regular and normally decent experiences. Went today (01/09) @6:30pm and the window person acted like it was such a hassle and pain to do their job. I hate my job too but I at least try to be charismatic at work and not make the customer feel uncomfortable for ordering
My loyalty is long gone. I know that covid has impacted staffing but this location fails to train their employees. Long wait times to get food is not an issue. I don't mind waiting. But my order is always wrong. I ask for mustard onion and jimmy peppers on my sandwich and not one thing was on it. Not one. I've ordered mustard and mayo packets when I get delivery, never in the bag. You don't even TRY to read the tickets! You just make whatever you want and toss it in a bag. Today while waiting for my order, I watched a guy stand at the make table and screw around dancing and messing with his pants. I called and let them know my entire sandwich is wrong and the guy who answered didn't even know how to handle a conversation. Went and got a manager, who apologized but I am done with the apology. In order to manage you have to leave your office and supervise your team. If you don't care anymore, find something else to do for work. Your lack of pride in your career/job is contagious. I'm a great tipper and loyal customer but I am finished with Jimmy Johns. What a mess.
Pretty much a regular and normally decent experiences. Went today (01/09) @6:30pm and the window person acted like it was such a hassle and pain to do their job. I hate my job too but I at least try to be charismatic at work and not make the customer feel uncomfortable for ordering
Great food, great prices, employees are pleasant to order from as well as deliveries. Quick and convenient!!
Went to the drive thru today and the lady was super rude. Sorry you hate your job I guess but I don’t need a sandwich bad enough to deal with the attitude
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