My wife and I are regular Scooter’s coffee customers, and we partake of several locations on multiple visits per week. Unfortunately, Ankeny only has one location and this is also where we live. Our frustration is that this location on SE Oralabor Road is so inconsistent. For instance, we stopped at this spot yesterday morning, Saturday Aug 30, and we both had very good coffee and Americano. We each have very specific orders. I opt for a dark roast coffee, and my wife always gets a hot Americano with extra half & half.
Now these are not complicated orders, but too many times I will get coffee that has a bit of flavor, as if the grind has gone through a grinder used for flavored coffee beans. This changes the flavor, and in my opinion, not in a good way. I rarely return to complain, as it is an inexpensive purchase.
My wife always orders the Americano hot, and it is too often weak, or cooled down because of the added half & half, or not enough half and half was added. She asks for extra but many times it is lacking, or too cold when added, or whatever. Her orders are not as inexpensive but still relatively simple. She claims to get consistent quality Americanos from another location in Urbandale, without issues on her way into work.
This is all to say that Ankeny is in need of better quality control on their service at the only Scooters we have. I work in Ames and use both locations there and most times have no issues at either one.
Please look into this and try to improve.
Thank you.
M S
The egg bites were great and I loved my iced mocha
Mariah Randol
I've gotten a couple of coupons from a parade, and I didn't realize they were only for a certain location, but they took them anyway. I got amazing coffee for two days, and the staff is always friendly. Thank you for making my work mornings better!
Brad Fordyce
Super cool place and people. Best smoothies versus other locations!
Stephanie Weldon
Staff is always friendly and kind!
Lain Ray
Always delicious
Kay Gustin
Always greeted with a smile! Asked for a surprise latte and they made me a turtle mocha. Very Yummy!!
Atmosphere: 5
Food: 5
Service: 5
Courtney Goldsberry-Biscoe
Another excellent experience at Scooter’s! Consistent friendly, efficient service and product!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Waffle, Spicy Sausage, Sandwich
Justin
As everyone probably knows, Scooter's brand mails out promotional offers from time to time, one of those programs being a stamp program where you get credit every time you buy a drink and your 5th one is free.
The owner of this location will allow you to buy their drinks and stamp the pass but when it comes time to honor the 5th drink free, they will not participate in the SCOOTER'S PROGRAM.
Keep in mind when you are deciding who to give your business to. Remember how people treat you.
Service: 1
Justin G
As everyone probably knows, Scooter's brand mails out promotional offers from time to time, one of those programs being a stamp program where you get credit every time you buy a drink and your 5th one is free.
The owner of this location will allow you to buy their drinks and stamp the pass but when it comes time to honor the 5th drink free, they will not participate in the SCOOTER'S PROGRAM.
Keep in mind when you are deciding who to give your business to. Remember how people treat you.
Thank you to the gracious employee who took the “pre-made” salt off of the pretzel for my toddler who cannot have that much salt. Thank you to the employee who informed me they came “pre-salted” as an FYI to not be a “problem” in the future and continue to complain about the matter very audibly while making the order. Apologies for any inconvenience but appreciate the employee who removed the salt anyway. My son thanks you as well! Always great service at Scooters otherwise!
Atmosphere: 3
Food: 5
Service: 4
Tami Smith
Great snacks and drinks
Atmosphere: 5
Food: 5
Service: 5
Gary Thornton
We went to Scooters on New Years Day. The girl working the window was very helpful, caring and professional. Great service!
Atmosphere: 5
Food: 5
Service: 5
Emily Bishop
Soup enjoys the ride, and I enjoy the coffee! 🐈⬛🙌
Atmosphere: 5
Food: 5
Service: 5
sage sowder
Shrink-flation. Everything is smaller despite still being relatively expensive. Tastes good everytime though.
My wife and I are regular Scooter’s coffee customers, and we partake of several locations on multiple visits per week. Unfortunately, Ankeny only has one location and this is also where we live. Our frustration is that this location on SE Oralabor Road is so inconsistent. For instance, we stopped at this spot yesterday morning, Saturday Aug 30, and we both had very good coffee and Americano. We each have very specific orders. I opt for a dark roast coffee, and my wife always gets a hot Americano with extra half & half. Now these are not complicated orders, but too many times I will get coffee that has a bit of flavor, as if the grind has gone through a grinder used for flavored coffee beans. This changes the flavor, and in my opinion, not in a good way. I rarely return to complain, as it is an inexpensive purchase. My wife always orders the Americano hot, and it is too often weak, or cooled down because of the added half & half, or not enough half and half was added. She asks for extra but many times it is lacking, or too cold when added, or whatever. Her orders are not as inexpensive but still relatively simple. She claims to get consistent quality Americanos from another location in Urbandale, without issues on her way into work. This is all to say that Ankeny is in need of better quality control on their service at the only Scooters we have. I work in Ames and use both locations there and most times have no issues at either one. Please look into this and try to improve. Thank you.
The egg bites were great and I loved my iced mocha
I've gotten a couple of coupons from a parade, and I didn't realize they were only for a certain location, but they took them anyway. I got amazing coffee for two days, and the staff is always friendly. Thank you for making my work mornings better!
Super cool place and people. Best smoothies versus other locations!
Staff is always friendly and kind!
Always delicious
Always greeted with a smile! Asked for a surprise latte and they made me a turtle mocha. Very Yummy!!
Atmosphere: 5
Food: 5
Service: 5
Another excellent experience at Scooter’s! Consistent friendly, efficient service and product!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Maple Waffle, Spicy Sausage, Sandwich
As everyone probably knows, Scooter's brand mails out promotional offers from time to time, one of those programs being a stamp program where you get credit every time you buy a drink and your 5th one is free.
The owner of this location will allow you to buy their drinks and stamp the pass but when it comes time to honor the 5th drink free, they will not participate in the SCOOTER'S PROGRAM.
Keep in mind when you are deciding who to give your business to. Remember how people treat you.
Service: 1
As everyone probably knows, Scooter's brand mails out promotional offers from time to time, one of those programs being a stamp program where you get credit every time you buy a drink and your 5th one is free.
The owner of this location will allow you to buy their drinks and stamp the pass but when it comes time to honor the 5th drink free, they will not participate in the SCOOTER'S PROGRAM.
Keep in mind when you are deciding who to give your business to. Remember how people treat you.
Service: 1
Restaurantji Recommends
Thank you to the gracious employee who took the “pre-made” salt off of the pretzel for my toddler who cannot have that much salt. Thank you to the employee who informed me they came “pre-salted” as an FYI to not be a “problem” in the future and continue to complain about the matter very audibly while making the order. Apologies for any inconvenience but appreciate the employee who removed the salt anyway. My son thanks you as well! Always great service at Scooters otherwise!
Atmosphere: 3
Food: 5
Service: 4
Great snacks and drinks
Atmosphere: 5
Food: 5
Service: 5
We went to Scooters on New Years Day. The girl working the window was very helpful, caring and professional. Great service!
Atmosphere: 5
Food: 5
Service: 5
Soup enjoys the ride, and I enjoy the coffee! 🐈⬛🙌
Atmosphere: 5
Food: 5
Service: 5
Shrink-flation. Everything is smaller despite still being relatively expensive. Tastes good everytime though.
Atmosphere: 4
Food: 3
Service: 4
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