Love the staff. They do a great job! The coffee is always very good. They always remember what I order. Love the atmosphere there.
Atmosphere: 5
Food: 5
Service: 5
Hello
I don’t go to cedar falls much so i decided to try something new. Terrible customer service. I will stick to my Starbucks and scooters.
Atmosphere: 1
Food: 1
Service: 1
Eva Perez
Honestly I love Dunkin, I go here almost everyday, but this morning was something different. I’m waiting in the drive thru and I’m about 3 cars away from the speaker and I look to my left and there’s 3 employees all just standing there talking. Don’t know if any coffee was being made or anything. This is a first because usually Dunkin employees push out the line they have and work as fast as they can but today they were just standing there not caring if the line was waiting, pretty bad. I go to the speaker the girl starts with only cash no card. Waited there for 10 minutes. Waste of my time
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Iced Dunkalatte
Theodore Schoneman
Our coffee was pretty good! Love those donuts with strawberry frosting - super fresh and yummy! We had a bit of a wait (based on our interaction with staff I think they forgot about us), and they did make a point to make sure we were taken care of after standing there for 10-15 minutes waiting for our items. Friendly workers!
Atmosphere: 4
Food: 4
Service: 4
Kaitlyn Tyler
Always a gamble between great service despite being out of just about half the menu or horrible service from a kid who clearly just wants you out of the line and serves you cold food and can't figure out what you're asking for. Every other visit I get some sort of confusion over my mobile order, do they not train staff beyond coffee?
Atmosphere: 3
Food: 4
Service: 1
Trinity Renaud
I came to dunkin at 10 am hoping to get a peppermint mocha but they were out of peppermint and this is only where it begins, I then asked for a breakfast sandwich and they said they would sold out of the sandwich and then I asked for a sourdough breakfast bacon sandwich but they were somehow sold out of bacon….i then asked to just cancel my order because they were somehow sold out of everything by 10 am. It’s ridiculous and unprofessional that they were already sold out by 10 am or we’re to lazy to make more bacon.
Atmosphere: 1
Food: 1
Service: 1
Bo Smith
I love the products they serve here and the affordability in cost. However, the customer service sucks. They never put napkins in the bag, and when you order inside, they call you up for one item at a time. I think it would be more efficient to call you up once your order is completed instead of going back and forth from your table. I started using the mobile app, and that seems to eliminate that problem; it's usually ready when I get there. Unfortunately, today, I just walked in and ordered at the counter. Waited 5-10 minutes before anyone noticed I was there. After I ordered, I completely forgot about scanning the app and never got my discount. Needless to say, I am unsatisfied with my visit. Might consider switching coffee joints. P.S. make the door more accessible. I struggle opening it, i can imagine how this would be for someone weaker than myself.
Atmosphere: 3
Food: 4
Service: 2
Jeffrey Allen
Food was really good, service was polite and food arrived in a timely manner. Kali and Jessenia were very polite and had great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Maple Sugar Bacon Breakfast Sandwich
Allison
How are you out of almost every kind of donut at 11 on a Saturday?? Its not like you bake them fresh!
Aundrea Hollingsworth
I am not surprised by the recent terrible reviews as it definitely shows. I ordered online for drive through pick up and had a family member pick up the order since she was going as well.
She ended up going inside for her order because the drive through line was very long. When asked for my order she was told for over an hour that it wasn't ready. I called three times and the phone wasn't answered until the 3rd time.
On the phone they stated there was confusion finding the order since it was listed as online...an hour.
I contacted customer service for a refund and was told by the District Manger James that he will only refund the "food and drinks that were compromised" and that there was "mutual blame" that they couldn't find the order. Additionally, I could only receive a partial refund if I went into the store, even though it was an online order.
No wonder this Dunkin has continuously received terrible reviews, leadership says a lot.
I normally don't write reviews... But I'm really irritated by my order I made this morning. I usually get everything just fine, there's no issues at all. Well, I get my donuts... Absolutely NONE of them are correct or how they should be. I ordered 1 double chocolate, 1 glazed, 1 powdered, and 1 classic chocolate frosting. I look in the bag, I get a Boston creme, 2 chocolate donuts with no frosting, and 1 plain sugary donut with no glaze? I have no idea what it is. It's ridiculous, how do you screw up that bad?? I don't think I'll be ordering again anytime soon.
Atmosphere: 4
Food: 2
Service: 2
Aidan Brock
This place as a long history of not getting orders, correct or missing them completely. This is the third time in a row.Now we have had issues with a to go order. I would encourage others to find another local coffee shop.
Atmosphere: 1
Food: 1
Service: 1
Jettlyn Von Kuske
I normally don't write reviews... But I'm really irritated by my order I made this morning. I usually get everything just fine, there's no issues at all. Well, I get my donuts... Absolutely NONE of them are correct or how they should be. I ordered 1 double chocolate, 1 glazed, 1 powdered, and 1 classic chocolate frosting. I look in the bag, I get a Boston creme, 2 chocolate donuts with no frosting, and 1 plain sugary donut with no glaze? I have no idea what it is. It's ridiculous, how do you screw up that bad?? I don't think I'll be ordering again anytime soon.
Atmosphere: 4
Food: 2
Service: 2
Vickie Trent
At 3 pm, we wanted a cup of coffee and a donut for a snack. We were shocked that Dunkin'
Atmosphere: 1
Food: 1
Service: 1
Francys Herrera
I love their iced vanilla latte. Good prices and fast service.
Love the staff. They do a great job! The coffee is always very good. They always remember what I order. Love the atmosphere there.
Atmosphere: 5
Food: 5
Service: 5
I don’t go to cedar falls much so i decided to try something new. Terrible customer service. I will stick to my Starbucks and scooters.
Atmosphere: 1
Food: 1
Service: 1
Honestly I love Dunkin, I go here almost everyday, but this morning was something different. I’m waiting in the drive thru and I’m about 3 cars away from the speaker and I look to my left and there’s 3 employees all just standing there talking. Don’t know if any coffee was being made or anything. This is a first because usually Dunkin employees push out the line they have and work as fast as they can but today they were just standing there not caring if the line was waiting, pretty bad. I go to the speaker the girl starts with only cash no card. Waited there for 10 minutes. Waste of my time
Atmosphere: 4
Food: 3
Service: 1
Recommended dishes: Iced Dunkalatte
Our coffee was pretty good! Love those donuts with strawberry frosting - super fresh and yummy! We had a bit of a wait (based on our interaction with staff I think they forgot about us), and they did make a point to make sure we were taken care of after standing there for 10-15 minutes waiting for our items. Friendly workers!
Atmosphere: 4
Food: 4
Service: 4
Always a gamble between great service despite being out of just about half the menu or horrible service from a kid who clearly just wants you out of the line and serves you cold food and can't figure out what you're asking for. Every other visit I get some sort of confusion over my mobile order, do they not train staff beyond coffee?
Atmosphere: 3
Food: 4
Service: 1
I came to dunkin at 10 am hoping to get a peppermint mocha but they were out of peppermint and this is only where it begins, I then asked for a breakfast sandwich and they said they would sold out of the sandwich and then I asked for a sourdough breakfast bacon sandwich but they were somehow sold out of bacon….i then asked to just cancel my order because they were somehow sold out of everything by 10 am. It’s ridiculous and unprofessional that they were already sold out by 10 am or we’re to lazy to make more bacon.
Atmosphere: 1
Food: 1
Service: 1
I love the products they serve here and the affordability in cost. However, the customer service sucks. They never put napkins in the bag, and when you order inside, they call you up for one item at a time. I think it would be more efficient to call you up once your order is completed instead of going back and forth from your table. I started using the mobile app, and that seems to eliminate that problem; it's usually ready when I get there. Unfortunately, today, I just walked in and ordered at the counter. Waited 5-10 minutes before anyone noticed I was there. After I ordered, I completely forgot about scanning the app and never got my discount. Needless to say, I am unsatisfied with my visit. Might consider switching coffee joints.
P.S. make the door more accessible. I struggle opening it, i can imagine how this would be for someone weaker than myself.
Atmosphere: 3
Food: 4
Service: 2
Food was really good, service was polite and food arrived in a timely manner. Kali and Jessenia were very polite and had great customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Maple Sugar Bacon Breakfast Sandwich
How are you out of almost every kind of donut at 11 on a Saturday?? Its not like you bake them fresh!
I am not surprised by the recent terrible reviews as it definitely shows. I ordered online for drive through pick up and had a family member pick up the order since she was going as well.
She ended up going inside for her order because the drive through line was very long. When asked for my order she was told for over an hour that it wasn't ready. I called three times and the phone wasn't answered until the 3rd time.
On the phone they stated there was confusion finding the order since it was listed as online...an hour.
I contacted customer service for a refund and was told by the District Manger James that he will only refund the "food and drinks that were compromised" and that there was "mutual blame" that they couldn't find the order. Additionally, I could only receive a partial refund if I went into the store, even though it was an online order.
No wonder this Dunkin has continuously received terrible reviews, leadership says a lot.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I normally don't write reviews... But I'm really irritated by my order I made this morning. I usually get everything just fine, there's no issues at all. Well, I get my donuts... Absolutely NONE of them are correct or how they should be. I ordered 1 double chocolate, 1 glazed, 1 powdered, and 1 classic chocolate frosting. I look in the bag, I get a Boston creme, 2 chocolate donuts with no frosting, and 1 plain sugary donut with no glaze? I have no idea what it is. It's ridiculous, how do you screw up that bad?? I don't think I'll be ordering again anytime soon.
Atmosphere: 4
Food: 2
Service: 2
This place as a long history of not getting orders, correct or missing them completely. This is the third time in a row.Now we have had issues with a to go order. I would encourage others to find another local coffee shop.
Atmosphere: 1
Food: 1
Service: 1
I normally don't write reviews... But I'm really irritated by my order I made this morning. I usually get everything just fine, there's no issues at all. Well, I get my donuts... Absolutely NONE of them are correct or how they should be. I ordered 1 double chocolate, 1 glazed, 1 powdered, and 1 classic chocolate frosting. I look in the bag, I get a Boston creme, 2 chocolate donuts with no frosting, and 1 plain sugary donut with no glaze? I have no idea what it is. It's ridiculous, how do you screw up that bad?? I don't think I'll be ordering again anytime soon.
Atmosphere: 4
Food: 2
Service: 2
At 3 pm, we wanted a cup of coffee and a donut for a snack. We were shocked that Dunkin'
Atmosphere: 1
Food: 1
Service: 1
I love their iced vanilla latte. Good prices and fast service.
Atmosphere: 5
Food: 5
Service: 5
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