Jimmy John's

I accidentally had condiments on my son’s sandwich for pickup order. When they found out my error, they said we’ll make you another. There was no question about making a new one. They were very helpful and kind about it and my son had something to eat after a day of soccer games. We will be back to that location!! Cannot thank you enough.

Atmosphere: 5

Food: 5

Service: 5

Food was as usual. However, the music was so loud we couldn't hear each other talk. When we were ordering my 4 yr old daughter waved at the lady cashier with red hair and said hi. The lady cashier just stood there with a gloom look on her face and looked at her then looked away. This lady should have zero contact with the public. I ordered a sandwich just minus the tomatoes.... They minused everything but the meat ?

Atmosphere: 1

Food: 4

Service: 1

Guy named Jared was rude as F. when I asked to speak to the manager, he said he was the manager and hung up on me

Ordered a Slim #5 and wasn't allowed to get oil which is labeled under "freebies". Was told they'd have to charge me for a normal #5. No where on the menu does the freebies say it doesn't apply to slims. Also, when ordering your asked if you'd like to tip. Since when do you tip before receiving a service....? Service was quick today so that's why I'm giving them 3 and not 2 stars.

Food: 2

Service: 2

I usually am a big fan of Jimmy John's food and service, but when I tried to order through the drive thur window today they didn't even take my order they just kept asking me "what sandwich" over and over again after I told them my order three times. I was very disspointed with my experience and decided to not even place an order and spend my money at anouther local restaurant drive thur instead.

Service: 1

I placed an order for drive-thru pickup through the app on my phone at around 9pm on sunday 6/2/2024 , when I left my house about 10 mins away hoping it'd be ready by the time I got there. I ordered 2 sandwiches, pesto pasta salad, and a confetti cookie sandwich because I hadn't eaten all day. When I got to viking Plaza I still didn't have a notification that my order was ready so I parked by michaels to wait. While sitting there in view of Jimmy Johns, one car went through the drive-thru, ordered and got their food. Then 10 minutes later, over 20 mins after I placed my order, I finally get the notification that my food is ready. So I pulled into the drive-thru and picked up my order, not realizing til I got home that I didn't even get the confetti cookie sandwich i paid for. And to top it all off, I even gave a preemtive 20% tip when I ordered, just to be nice, and my food wasn't "freaky fast" or even complete. Really disappointed because I work in foodservice and it's not like they were busy with a bunch of other customers, and i placed my order an hour before close so they shouldnt have had everything wrapped up/put away already. Almost $30 to wait for 20+ mins for 2 sandwiches, 5 bites of pasta salad, and a missing cookie sandwich on a slow night, an hour before close, is rediculous.

Food: 1

Service: 1

Great place to grab a sandwich.This location seems to be very busy compared to some of the others in the area especially during the noon hour. That’s the only reason why I knocked them a little on service as sometimes when ordering in-person I have to wait for online orders to be made before getting my sandwich. No complaints though as it’s a Jimmy John’s in the end and they’re all good.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Club Tuna

Great place to grab a sandwich.This location seems to be very busy compared to some of the others in the area especially during the noon hour. That’s the only reason why I knocked them a little on service as sometimes when ordering in-person I have to wait for online orders to be made before getting my sandwich. No complaints though as it’s a Jimmy John’s in the end and they’re all good.

Atmosphere: 5

Food: 5

Service: 4

Recommended dishes: Club Tuna

Freaky fast....Freaky good!

Parking: Parking lot shared with other business's.

Atmosphere: 5

Food: 5

Service: 5

Always what I need!

Atmosphere: 5

Food: 5

Service: 5

Holy buckets this place ROCKS! The delivery drivers...Brayden, Brody, Christian, and Eva are always so kind and so speedy! We typically see them multiple times a day and we love it! Also, we recently had an interraction with Ben and he helped me re-do a large order and was SO helpful! Thank you JJ Viking for absolutely killing the sandwich game! Subway ain't got nothin' on you!

Atmosphere: 5

Food: 5

Service: 5

I’m pretty bummed to give a bad review because I love Jimmy John’s, and the food I’ve gotten has always been what I expect. I go to this Jimmy John’s often and each time I know 2 things to be true: the drive thru will take a long time and it’s unlikely anyone will smile and say thank you. I have yet to experience good customer service here (in the drive thru) and try to avoid coming if I can visit a different location nearby.

Atmosphere: 2

Food: 4

Service: 1

Decent for a quick meal. Fast in and out.

Atmosphere: 5

Food: 5

Service: 5

I order my food about 40 minutes ago and nothing, I called them about 20 minutes ago and they said it would be here within the next 5 minutes and still nothing. I only get half an hour for lunch and this was my first day and my new position so when I don't have things set up at the right time it makes me look like I don't know what I'm doing.The website promotes a 5 minute delivery but realistically I would understand 10 or 15 minutes but not 40. I could have driven over there and back in that time easy.

I got the wrong order when going through drive up and they were super sweet and brought me a new, correct sandwich to my apartment! awesome service. :)