My daughter ordered pick up in my name but the order was put in her name and they told me, I had the wrong Panda store. After 10 minutes they finally realized the mistake.
Atmosphere: 4
Food: 4
Service: 3
Kimerly Shock Metcalf
Didn't listen to our order. Food good.
Atmosphere: 5
Food: 4
Service: 4
Kaitlyn Schellhorn
I’ve lived in the Cedar Falls area my entire life, and this Panda Express location has gotten progressively worse over the years. The service is consistently awful. Online ordering is a joke. I’ve routinely waited over 20 minutes for my food after ordering ahead, only to watch walk-in customers get served before me. What’s the point of ordering online if I end up waiting longer? My orders are wrong constantly. Either something is missing, an item is unavailable, or I’m forced to accept a substitution. When I’ve ordered delivery and something is wrong, they tell me I have to come in to fix it—defeating the entire point of delivery. Half the time, I just give up.The drink machines are always out of syrup. The portions are stingy. When I’ve ordered in person, I’ve had servers barely give me a full scoop of food. It’s clear they’re trying to stretch portions rather than serve paying customers properly. The wait times are absurd. The worst experience I’ve had was waiting over 40 minutes for a single online order. This location is run poorly, the customer service is subpar, and the experience is consistently frustrating. I’d rather drive across town to the Waterloo location than deal with the Cedar Falls one ever again.
Atmosphere: 1
Food: 3
Service: 1
Carter Groharing
I’m trying to sit in here and eat my five guys because my friends wanted panda, and they are wiping down my table I am sitting at and sweeping under my feet as I eat
The Icegeneral
Gotten rapidly worse at this location the last several months. Wait times are a joke if you're needing anything topped up for your order .. .. 20+ minutes and I left as it hadn't even been started.
Wasted 45 min drive each way plus over 30 mins in store and left with nothing.
Never again.
Atmosphere: 1
Food: 1
Service: 1
Datra Chantelle Jim
Very friendly,respectful staff.Clean environment.Fresh,and tasty food.🥳🥳🥳
Atmosphere: 5
Food: 5
Service: 5
Amy Igou
Food was fine. What I would expect at a Panda Express.
About 1 out of every 3 times I go there, there is an issue with the fountain beverages. Today, the ice machine worked, but most of the soda types were out, including all of the non-sugar options.
I settled for a warm, bottled Coke Zero. The cashier asked if I wanted a cup for ice and gave me a tiny one. I asked if I could have a larger one, typically used for soda and she said I would have to buy it.
I would have preferred fountain Diet Coke with ice to start with, but you didn't have one. The bottled soda is warm. The least you could do is given me a reasonably sized cup to cool my drink -- which was not the one I would have preferred.
The constant struggle to get the beverage I like when I go there is enough to reconsider my lunchtime choices.
Atmosphere: 3
Food: 3
Service: 4
Taylor mccoskey
We are frequent Panda customers and do enjoy the quick food, but I’m always disappointed when we order and realize not a single person serving or cooking is wearing gloves or washing hands. Maybe need a little more sanitation training?
Atmosphere: 3
Food: 3
Service: 3
Avion Keys
These reviews are fake this is the worst location ever, i live across the street if i crave orange chicken I’ll drive way across town just to get it. They food is never fresh they give out old stale food don’t change none of there containers or nothing all day. Very unprofessional & unsanitary go to Waterloo location much better
Rick Morgan
Was the first time I've eaten there it was just ok nothing special for me
I had a bad experience picking up my food if I need a confication code I would have pulled it out my ass what crack them too
Service: 1
Addie-Mae
Food was dry and cool, not hot.
Atmosphere: 3
Food: 2
Service: 3
Amanda Gratz
Excellent choice for quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Egg Roll a La Carte, The Original Orange Chicken with Fried Rice, Broccoli Beef with Chow Mein, Fried Rice
Josh Pepe
It's about what you expect. The spring rolls and chow mein are pretty good. Staff are absolutely solid, great customer service. Nothing to blow you away, but Nothing to complain about.
My daughter ordered pick up in my name but the order was put in her name and they told me, I had the wrong Panda store. After 10 minutes they finally realized the mistake.
Atmosphere: 4
Food: 4
Service: 3
Didn't listen to our order. Food good.
Atmosphere: 5
Food: 4
Service: 4
I’ve lived in the Cedar Falls area my entire life, and this Panda Express location has gotten progressively worse over the years. The service is consistently awful. Online ordering is a joke. I’ve routinely waited over 20 minutes for my food after ordering ahead, only to watch walk-in customers get served before me. What’s the point of ordering online if I end up waiting longer? My orders are wrong constantly. Either something is missing, an item is unavailable, or I’m forced to accept a substitution. When I’ve ordered delivery and something is wrong, they tell me I have to come in to fix it—defeating the entire point of delivery. Half the time, I just give up.The drink machines are always out of syrup. The portions are stingy. When I’ve ordered in person, I’ve had servers barely give me a full scoop of food. It’s clear they’re trying to stretch portions rather than serve paying customers properly. The wait times are absurd. The worst experience I’ve had was waiting over 40 minutes for a single online order. This location is run poorly, the customer service is subpar, and the experience is consistently frustrating. I’d rather drive across town to the Waterloo location than deal with the Cedar Falls one ever again.
Atmosphere: 1
Food: 3
Service: 1
I’m trying to sit in here and eat my five guys because my friends wanted panda, and they are wiping down my table I am sitting at and sweeping under my feet as I eat
Gotten rapidly worse at this location the last several months.
Wait times are a joke if you're needing anything topped up for your order .. .. 20+ minutes and I left as it hadn't even been started.
Wasted 45 min drive each way plus over 30 mins in store and left with nothing.
Never again.
Atmosphere: 1
Food: 1
Service: 1
Very friendly,respectful staff.Clean environment.Fresh,and tasty food.🥳🥳🥳
Atmosphere: 5
Food: 5
Service: 5
Food was fine. What I would expect at a Panda Express.
About 1 out of every 3 times I go there, there is an issue with the fountain beverages. Today, the ice machine worked, but most of the soda types were out, including all of the non-sugar options.
I settled for a warm, bottled Coke Zero. The cashier asked if I wanted a cup for ice and gave me a tiny one. I asked if I could have a larger one, typically used for soda and she said I would have to buy it.
I would have preferred fountain Diet Coke with ice to start with, but you didn't have one. The bottled soda is warm. The least you could do is given me a reasonably sized cup to cool my drink -- which was not the one I would have preferred.
The constant struggle to get the beverage I like when I go there is enough to reconsider my lunchtime choices.
Atmosphere: 3
Food: 3
Service: 4
We are frequent Panda customers and do enjoy the quick food, but I’m always disappointed when we order and realize not a single person serving or cooking is wearing gloves or washing hands. Maybe need a little more sanitation training?
Atmosphere: 3
Food: 3
Service: 3
These reviews are fake this is the worst location ever, i live across the street if i crave orange chicken I’ll drive way across town just to get it. They food is never fresh they give out old stale food don’t change none of there containers or nothing all day. Very unprofessional & unsanitary go to Waterloo location much better
Was the first time I've eaten there it was just ok nothing special for me
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
I had a bad experience picking up my food if I need a confication code I would have pulled it out my ass what crack them too
Service: 1
Food was dry and cool, not hot.
Atmosphere: 3
Food: 2
Service: 3
Excellent choice for quick bite
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Egg Roll a La Carte, The Original Orange Chicken with Fried Rice, Broccoli Beef with Chow Mein, Fried Rice
It's about what you expect. The spring rolls and chow mein are pretty good. Staff are absolutely solid, great customer service. Nothing to blow you away, but Nothing to complain about.
Atmosphere: 4
Food: 3
Service: 5
Food was delicious and fresh
Atmosphere: 5
Food: 5
Service: 5
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