I’ve visited the Ankeny 7Brew many times, so I really wanted to like this new Cedar Rapids location. I live on the NE side of Cedar Rapids, so I was excited to have a 7Brew that I could visit much more regularly. I’ve visited this new location 6-7 times, each spaced out by a few weeks after opening because I’ve been hoping they’ll actually get my drinks correct after enough training. However, I just tried it again last week and yet again my drink was wrong. They don’t seem to understand what half sweet is when I order a blondie or the fact that a dirty chai has espresso. It’s so disappointing that one location can get my drinks correct EVERY time (and with much faster service), and another location can’t get it right even once (with a crazy long wait time). Sadly, I’ll stick to the Ankeny location when I’m in town. I question whether this location will make it if they don’t get their act together soon. I really hope they prove me wrong, because I know how awesome their service can be with enough training.
Atmosphere: 3
Food: 1
Service: 1
Tori Petersen
Tonight 12/20/25 at 5pm central at Collin’s Rd location, there was a blonde girl with glasses working the drive through. A car that had ordered after us, drove around us in the drive through line and cut in front of us. Therefor, when that car got to the window, they were reviewing the order with the person who cut in front of us and of course it was our order being read off! So we told her as our window was down. She completely ignored us (which the drinks were made. we seen them sitting on the counter. we were suppose to be the next ones in line) We already paid and the lady should’ve given us our drinks and we could’ve went around. But she ignored us and we had to wait for the people that cut in front of us’ drinks to be made (as ours are sitting there). Not to mention, our hot drinks were COLD. We then get to the window and she tells us “there’s nothing i can do” in the rudest way. When our drinks were made and ready, we made her aware and she proceeded to ignore us. There’s multiple options and ways, not “nothing i can do”. Please talk to the employees and have more training done, as I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
Kay Thompson
I love going to 7 Brew! The drinks can be a little hit or miss, sometimes super flavorful and sometimes just okay, but the staff makes every visit worth it. Every time my mom and I stop by, everyone is so polite, friendly, and welcoming. I usually come around 1 PM or at other random times, so the line is never too busy and the wait is never long. Overall, great service and always a pleasant experience!
Atmosphere: 5
Food: 4
Service: 5
Sarah Lechner
I wanted to love 7brew but haven’t even been able to enjoy it since they are always understaffed and the last 3 times we went, we waited over an hour while already in the drive through so couldn’t move. I tried again today hoping it would be different and still waited 45 minutes at a stand still for a drink.
Service: 1
Jaqi West
Request for Refund: Completely Unacceptable Experience
I’d like to request a full refund (not store credit) for my recent visit, because I will absolutely never be returning.
I received a coupon in the mail for a free drink and decided to give this business a try. After waiting in line for 43 minutes, the first employee who came out to my car (the line was so backed up that I was not even on 7brew property yet) told me that existing free drink coupons were still valid. However, by the time I reached the second employee - now trapped in the actual line with no way out, literally could not move my car - I was suddenly told they wouldn’t accept my coupon because their scanners were down and that I’d have to pay.
At that point, I decided to just go through with the order since I was literally stuck anyway. After nearly half an hour in line, I chose not to tip. The employee then turned the screen back toward me and told me in a rude tone and with an eye roll to “try that again,” clearly implying that not tipping wasn’t an acceptable choice. When I finally reached the window, I could overhear multiple employees inside loudly discussing personal topics such as *their menstrual blood texture* in full earshot of customers which is completely unprofessional and inappropriate.
And after all that, the drink I waited nearly an hour for, the Blondie, tasted like nothing but milk.
This entire experience was disorganized, uncomfortable, and disappointing from start to finish. Please contact me to issue a refund to the card I paid with, as I have zero interest in store credit from an establishment I will not be returning to.
Atmosphere: 1
Food: 1
Service: 1
Taylor Miller
Unless you have an hour to waste sitting in line, I would not recommend. I understand that it’s busy and it’s new place but it’s not a new concept. if dunkin and starbucks can figure it out, i don’t know why they can’t. there is no reason it should take that long for drinks. All of the staff is super young and doesn’t know what they’re doing.
Atmosphere: 1
Food: 5
Service: 1
X
Awful line and terribly slow
Valerie Smith
Yuck, coffee is not worth the wait.
Atmosphere: 1
Food: 1
Service: 1
Ted Ketelsen
A drive thru coffee shop implies grab and go.
Currently stuck in this drive thru with no way out.
I've been waiting 25 minutes
Running so late. HALPPPPP!!!
Atmosphere: 3
Food: 5
Service: 1
Brad Phipps
Here at 9:00 am on a Saturday morning and they only have one line open. Most of the teens they hire do a great job but if you can’t have enough people show up to work during the busiest time of the weekend hire some more reliable workers. This coffee is not good enough to wait 30 min or more for when I can just order online and take 30 seconds to walk in and pick up my Starbucks.
Aside from the good coffee, the man who took my order was super personable and definitely deserves a shoutout. I was there around 20 mins ago, and of course lunch time was very busy. Still he had a smile and good attitude that heavily encourages me to continue coming to this location as a new customer. Not only that, but aside from how busy they were ,they promptly presented me with my drink very shortly after paying. Loved the coffee and the interactions with it, thank you 7 Brew Staff!
Atmosphere: 5
Food: 5
Service: 5
Alexis Bolin
First off, i usually go to the Edgewood location and never had a problem. This location was horrible. It was understaffed taking almost 30 minutes to get through probably around 8 cars max. They also only had one lane open so most cars were parked on the street blocking traffic. When we finally got our order taken, she didn't get our orders right. She never asked what kind of drink I wanted and assumed energy, which I can't drink. Then, my friend ordered a coffee. At the window, we were ignored at the window as they stood there. She was talking to a guy about training, which is fine, but it was a lengthy conversation where we had not be acknowledged and our drinks sat on the counter. When they finally gave us our drinks they gave my friend a drink that was very obviously not coffee and was in fact, an energy drink. She gave it back, to which the worker insisted it was right. We had places to be so we just left out of frustration. So neither of us got a drink we wanted/could drink and we couldn't stay to argue because they took forever. So we never ended up getting a refund for expensive drinks we didnt want. Just go to Edgewood, this place hasn't improved at all.
Atmosphere: 1
Food: 1
Service: 1
Valerie Dvorak
Staff is always kind. Drinks and muffins taste great
Atmosphere: 5
Food: 5
Service: 5
Susan Evans
I love seven brew. I only seriously wish they had a order ahead option and a pick up option. I never know if I'll be in line 3 min or 40 min. The size of line doesn't really determine it either so I'm often afraid to stop before work.
Atmosphere: 5
Food: 5
Service: 5
Tammy Kappes
Today was the second time I went at 5:45 AM and the store was not open. This is very frustrating. There was another time where I went and there’s only one person working. She was taking orders and making the drinks.. It makes me not want to Stop there. Every day I feel like I have a 50-50 shot whether you’re gonna be open or not not very good Customer Service
I’ve visited the Ankeny 7Brew many times, so I really wanted to like this new Cedar Rapids location. I live on the NE side of Cedar Rapids, so I was excited to have a 7Brew that I could visit much more regularly. I’ve visited this new location 6-7 times, each spaced out by a few weeks after opening because I’ve been hoping they’ll actually get my drinks correct after enough training. However, I just tried it again last week and yet again my drink was wrong. They don’t seem to understand what half sweet is when I order a blondie or the fact that a dirty chai has espresso. It’s so disappointing that one location can get my drinks correct EVERY time (and with much faster service), and another location can’t get it right even once (with a crazy long wait time). Sadly, I’ll stick to the Ankeny location when I’m in town. I question whether this location will make it if they don’t get their act together soon. I really hope they prove me wrong, because I know how awesome their service can be with enough training.
Atmosphere: 3
Food: 1
Service: 1
Tonight 12/20/25 at 5pm central at Collin’s Rd location, there was a blonde girl with glasses working the drive through. A car that had ordered after us, drove around us in the drive through line and cut in front of us. Therefor, when that car got to the window, they were reviewing the order with the person who cut in front of us and of course it was our order being read off! So we told her as our window was down. She completely ignored us (which the drinks were made. we seen them sitting on the counter. we were suppose to be the next ones in line) We already paid and the lady should’ve given us our drinks and we could’ve went around. But she ignored us and we had to wait for the people that cut in front of us’ drinks to be made (as ours are sitting there). Not to mention, our hot drinks were COLD. We then get to the window and she tells us “there’s nothing i can do” in the rudest way. When our drinks were made and ready, we made her aware and she proceeded to ignore us. There’s multiple options and ways, not “nothing i can do”. Please talk to the employees and have more training done, as I will not be back to this location.
Atmosphere: 1
Food: 5
Service: 1
I love going to 7 Brew! The drinks can be a little hit or miss, sometimes super flavorful and sometimes just okay, but the staff makes every visit worth it. Every time my mom and I stop by, everyone is so polite, friendly, and welcoming.
I usually come around 1 PM or at other random times, so the line is never too busy and the wait is never long. Overall, great service and always a pleasant experience!
Atmosphere: 5
Food: 4
Service: 5
I wanted to love 7brew but haven’t even been able to enjoy it since they are always understaffed and the last 3 times we went, we waited over an hour while already in the drive through so couldn’t move. I tried again today hoping it would be different and still waited 45 minutes at a stand still for a drink.
Service: 1
Request for Refund: Completely Unacceptable Experience
I’d like to request a full refund (not store credit) for my recent visit, because I will absolutely never be returning.
I received a coupon in the mail for a free drink and decided to give this business a try. After waiting in line for 43 minutes, the first employee who came out to my car (the line was so backed up that I was not even on 7brew property yet) told me that existing free drink coupons were still valid. However, by the time I reached the second employee - now trapped in the actual line with no way out, literally could not move my car - I was suddenly told they wouldn’t accept my coupon because their scanners were down and that I’d have to pay.
At that point, I decided to just go through with the order since I was literally stuck anyway. After nearly half an hour in line, I chose not to tip. The employee then turned the screen back toward me and told me in a rude tone and with an eye roll to “try that again,” clearly implying that not tipping wasn’t an acceptable choice. When I finally reached the window, I could overhear multiple employees inside loudly discussing personal topics such as *their menstrual blood texture* in full earshot of customers which is completely unprofessional and inappropriate.
And after all that, the drink I waited nearly an hour for, the Blondie, tasted like nothing but milk.
This entire experience was disorganized, uncomfortable, and disappointing from start to finish. Please contact me to issue a refund to the card I paid with, as I have zero interest in store credit from an establishment I will not be returning to.
Atmosphere: 1
Food: 1
Service: 1
Unless you have an hour to waste sitting in line, I would not recommend. I understand that it’s busy and it’s new place but it’s not a new concept. if dunkin and starbucks can figure it out, i don’t know why they can’t. there is no reason it should take that long for drinks. All of the staff is super young and doesn’t know what they’re doing.
Atmosphere: 1
Food: 5
Service: 1
Awful line and terribly slow
Yuck, coffee is not worth the wait.
Atmosphere: 1
Food: 1
Service: 1
A drive thru coffee shop implies grab and go.
Currently stuck in this drive thru with no way out.
I've been waiting 25 minutes
Running so late. HALPPPPP!!!
Atmosphere: 3
Food: 5
Service: 1
Here at 9:00 am on a Saturday morning and they only have one line open. Most of the teens they hire do a great job but if you can’t have enough people show up to work during the busiest time of the weekend hire some more reliable workers. This coffee is not good enough to wait 30 min or more for when I can just order online and take 30 seconds to walk in and pick up my Starbucks.
Atmosphere: 4
Food: 5
Service: 4
Restaurantji Recommends
Aside from the good coffee, the man who took my order was super personable and definitely deserves a shoutout. I was there around 20 mins ago, and of course lunch time was very busy. Still he had a smile and good attitude that heavily encourages me to continue coming to this location as a new customer. Not only that, but aside from how busy they were ,they promptly presented me with my drink very shortly after paying. Loved the coffee and the interactions with it, thank you 7 Brew Staff!
Atmosphere: 5
Food: 5
Service: 5
First off, i usually go to the Edgewood location and never had a problem. This location was horrible. It was understaffed taking almost 30 minutes to get through probably around 8 cars max. They also only had one lane open so most cars were parked on the street blocking traffic. When we finally got our order taken, she didn't get our orders right. She never asked what kind of drink I wanted and assumed energy, which I can't drink. Then, my friend ordered a coffee. At the window, we were ignored at the window as they stood there. She was talking to a guy about training, which is fine, but it was a lengthy conversation where we had not be acknowledged and our drinks sat on the counter. When they finally gave us our drinks they gave my friend a drink that was very obviously not coffee and was in fact, an energy drink. She gave it back, to which the worker insisted it was right. We had places to be so we just left out of frustration. So neither of us got a drink we wanted/could drink and we couldn't stay to argue because they took forever. So we never ended up getting a refund for expensive drinks we didnt want. Just go to Edgewood, this place hasn't improved at all.
Atmosphere: 1
Food: 1
Service: 1
Staff is always kind. Drinks and muffins taste great
Atmosphere: 5
Food: 5
Service: 5
I love seven brew. I only seriously wish they had a order ahead option and a pick up option. I never know if I'll be in line 3 min or 40 min. The size of line doesn't really determine it either so I'm often afraid to stop before work.
Atmosphere: 5
Food: 5
Service: 5
Today was the second time I went at 5:45 AM and the store was not open. This is very frustrating. There was another time where I went and there’s only one person working. She was taking orders and making the drinks.. It makes me not want to Stop there. Every day I feel like I have a 50-50 shot whether you’re gonna be open or not not very good Customer Service
Atmosphere: 1
Food: 1
Service: 1
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