My husband (who is black) picked up the online order I made today for lunch. The order said it was ready online, which it wasn't when he arrived. They told him the chips and pop in the order were self serve, so he went over to fill them. Allison, an employee, ran over and dumped his pop, stating "he didn't pay for that." I have the receipt right in front of me that states we paid for 2 sodas and 3 bags of chips. She only let him have one bag of chips. He was furious and left. When he returned home, he informed me of his encounter. This happened at 12 PM, and there was a line of customers waiting to be served. She purposely left the line and accused my husband of theft in front of everyone. I called, absolutely furious. Whoever answered the phone acted like they didn't know anything. To make matters worse, there was no manager on duty. They handed the phone to Allison (per my request to speak with her). She first said he was getting pop he didn't pay for. I said I was looking at the receipt, and it shows I paid for it. I told her there is no doubt in my mind that this was racially motivated because she wouldn't accuse a white guy of stealing with a long line of people. She apologized (probably because I'm white) after I informed her that I would be calling corporate. I also don't mind blasting this all over as racial profiling has got to stop. My husband is a medical provider, but you'd never know on his day off. I shouldn't have even needed to add that into this review. They wanted him to go back and pick up his items. He told me no way and to have corporate know how their employees treat people. I am awaiting an email back from corporate. Pull the cameras. The footage won't lie regarding what she did to him. Also, during a phone call with them today, another employee hung up on me. I'm not going to tolerate being disrespected when our orders pay their salaries. I will never, ever be back, and I will make sure every single person knows how this location treats African Americans.
Atmosphere: 1
Food: 1
Service: 1
Michael Krebs
Save your time and money. Poor customer service, pops were all carbonation, everything was gross and dirty.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baked Lay's BBQ, Cookies
Alyssa Krebs
Whole experience was awful. Tables were gross. waited 15 minutes to get help while the employees ignored us to make online orders. 1/2 of the pops were out Awful awful awful
Atmosphere: 1
Food: 1
Service: 1
Leisa
Great sandwiches... Like the inside but not enjoyable listening to employees phone screaming gibberish as we eat and converse ... Never again
Atmosphere: 1
Food: 5
Service: 5
Cayleb Taylor
I can’t begin to explain the amazing experience I just had. Allison gave a 10/10 experience. I love how they held a conversation with me and they also recommended different products and I love the way they recommend the sauce and veggies, it was delicious. I truly hope they get the recognition they deserve. I would come back to this location just to have this outstanding experience again. Fresh products, clean establishment and just wow.
Awesome y'all.
Atmosphere: 5
Food: 5
Service: 5
Staff are awesome, very attentive and make sure they get things right. They don't treat us just like another customer, they genuinely care.
Atmosphere: 5
Food: 5
Service: 5
I ordered online and they didn't toast my sub, it came to me cold instead of warm
Food done in a timely manner and very well prepared!!
Atmosphere: 5
Food: 5
Service: 5
They did everything right by me. They were slammed so maybe could use another employee just to help out but they handled everything amazingly
I eat here quite often.
The most friendly subway in the Cedar Rapids area. Super friendly and make a great sandwich.
Cayden is always accurate, polite, and fast. Genuinely cares about his job and making the customer happy.
Very good service the few times i stopped in .
Atmosphere: 5
Food: 5
Service: 5
Ordered the app and they canceled the order and pretended to not hear me on the phone.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My husband (who is black) picked up the online order I made today for lunch. The order said it was ready online, which it wasn't when he arrived. They told him the chips and pop in the order were self serve, so he went over to fill them. Allison, an employee, ran over and dumped his pop, stating "he didn't pay for that." I have the receipt right in front of me that states we paid for 2 sodas and 3 bags of chips. She only let him have one bag of chips. He was furious and left. When he returned home, he informed me of his encounter. This happened at 12 PM, and there was a line of customers waiting to be served. She purposely left the line and accused my husband of theft in front of everyone.
I called, absolutely furious. Whoever answered the phone acted like they didn't know anything. To make matters worse, there was no manager on duty. They handed the phone to Allison (per my request to speak with her). She first said he was getting pop he didn't pay for. I said I was looking at the receipt, and it shows I paid for it. I told her there is no doubt in my mind that this was racially motivated because she wouldn't accuse a white guy of stealing with a long line of people. She apologized (probably because I'm white) after I informed her that I would be calling corporate. I also don't mind blasting this all over as racial profiling has got to stop.
My husband is a medical provider, but you'd never know on his day off. I shouldn't have even needed to add that into this review.
They wanted him to go back and pick up his items. He told me no way and to have corporate know how their employees treat people.
I am awaiting an email back from corporate. Pull the cameras. The footage won't lie regarding what she did to him.
Also, during a phone call with them today, another employee hung up on me. I'm not going to tolerate being disrespected when our orders pay their salaries.
I will never, ever be back, and I will make sure every single person knows how this location treats African Americans.
Atmosphere: 1
Food: 1
Service: 1
Save your time and money. Poor customer service, pops were all carbonation, everything was gross and dirty.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Baked Lay's BBQ, Cookies
Whole experience was awful. Tables were gross.
waited 15 minutes to get help while the employees ignored us to make online orders.
1/2 of the pops were out
Awful awful awful
Atmosphere: 1
Food: 1
Service: 1
Great sandwiches... Like the inside but not enjoyable listening to employees phone screaming gibberish as we eat and converse ... Never again
Atmosphere: 1
Food: 5
Service: 5
I can’t begin to explain the amazing experience I just had. Allison gave a 10/10 experience. I love how they held a conversation with me and they also recommended different products and I love the way they recommend the sauce and veggies, it was delicious. I truly hope they get the recognition they deserve. I would come back to this location just to have this outstanding experience again. Fresh products, clean establishment and just wow.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Boss
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