Poor customer service and overly aggressive closing procedures.
I’ve had multiple negative experiences at this location related to closing time. While I fully understand the need to close promptly and follow policy, the way it’s handled here feels unusually hostile compared to other Starbucks locations.
On two separate visits, I was asked to leave immediately at closing time—even when I was actively packing up—and police were called or threatened despite no disturbance, no refusal to leave, and polite compliance. On one occasion, I was simply sitting outside finishing my coffee after being asked to exit.
I was also denied a refill minutes before closing and quoted full-price for an Americano refill, which is inconsistent with standard Starbucks policy.
I’ve worked as a barista myself and understand closing pressures, but calling the police on cooperative customers who are calmly leaving is excessive and unnecessary. This is the only Starbucks I’ve encountered that handles closing this way.
I’ll be avoiding this location in the future and recommend others do the same if they plan to stay near closing time.
(Visits: Sept 30, 2025 and Jan 1, 2026)
Atmosphere: 2
Food: 5
Service: 1
Kathryn Lee Gedden
We were greeted by literally EVERYONE when we went inside. They were so helpful to make sure we got exactly what we wanted and were super quick at making our drinks!
Atmosphere: 5
Food: 5
Service: 5
Lindy Ward
First time in. Ordered via the app was ready in less than 5 min. So impressive! Was missing the caramel drizzle but otherwise was perfect!
Atmosphere: 5
Food: 4
Service: 5
Uyen-Vy Hoang
Beautifully cozy interior with plenty of study space. Not crowded at all on a Saturday afternoon.
Atmosphere: 5
Food: 5
Service: 5
Jesus Berro
Bad service from the cashier, I ordered a matcha and by mistake I forgot to ask for lavender (my fault), my wife went to ask if they could add lavender and pay the difference, the cashier was rude in every way, raising her voice, bad faces, she shouldn't be working in customer service, there is a bad atmosphere in the place, I feel bad for the other employees who have to work with this type of people, they should correct that.
Atmosphere: 1
Food: 5
Service: 1
Brandy Rose
On shift manager is rude and didn’t care to assist with correcting the issue, she just wanted to blame others. Seems like how the world is going these days. It’s never anyone’s fault, while the person who pays for the items is the person that is stuck in the middle of the blame game.
Atmosphere: 1
Food: 1
Service: 1
maemae maemar
They play deaf and are rude . I tried to get someone’s attention nobody acknowledged me or anything. They intentionally gave me a hot latte without a sleeve . Idk why I was polite and kind I say intentionally because they are trained to sleeve a cup containing something hot at lease I thought they were . Hmmm probably is because Starbucks is raciest they just kept staring
Jimmy
Apple Crisp Oat Milk Latte is delicious, and I don't even like oat milk! Good service too. I wish they had more and better seating to hang out for longer.
Atmosphere: 3
Food: 5
Service: 4
xing a
I waited for a very long time, but the people who came after me got their coffee first. Can people I know not queue?
Atmosphere: 1
Food: 3
Service: 1
destiny Dobbelaere
Got charged 6 dollars for a milk shake asked for a vanilla frap and they asked if I wanted a regular or vanilla bean one not mentioning vanilla bean frap has no coffee. When I brought this up. " it's what you ordered" was the response and they closed the window
I want to give a shout out to the great customer service I just received at this Starbucks in Clive,IA. I made a mistake in ordering and they fixed it with a smile on their face. Super staff.
Atmosphere: 5
Food: 5
Service: 5
Jae Jitsu
Good place to get a coffee at.
Tim Shaw
Just moved to Iowa and hit this Starbucks while in Des Moines. Drive Thru was quick.
Service: 5
Natalie Acheson
Just so expensive for the amount you get, a 16oz drink filled with more than half ice for $7. Not worth it.
Atmosphere: 3
Food: 4
Service: 4
Brooke Dillon
Nice employees in busy environment. Always!
Parking: NO Street parking. A lot of space in parking lot shopping plaza
Poor customer service and overly aggressive closing procedures.
I’ve had multiple negative experiences at this location related to closing time. While I fully understand the need to close promptly and follow policy, the way it’s handled here feels unusually hostile compared to other Starbucks locations.
On two separate visits, I was asked to leave immediately at closing time—even when I was actively packing up—and police were called or threatened despite no disturbance, no refusal to leave, and polite compliance. On one occasion, I was simply sitting outside finishing my coffee after being asked to exit.
I was also denied a refill minutes before closing and quoted full-price for an Americano refill, which is inconsistent with standard Starbucks policy.
I’ve worked as a barista myself and understand closing pressures, but calling the police on cooperative customers who are calmly leaving is excessive and unnecessary. This is the only Starbucks I’ve encountered that handles closing this way.
I’ll be avoiding this location in the future and recommend others do the same if they plan to stay near closing time.
(Visits: Sept 30, 2025 and Jan 1, 2026)
Atmosphere: 2
Food: 5
Service: 1
We were greeted by literally EVERYONE when we went inside. They were so helpful to make sure we got exactly what we wanted and were super quick at making our drinks!
Atmosphere: 5
Food: 5
Service: 5
First time in. Ordered via the app was ready in less than 5 min. So impressive! Was missing the caramel drizzle but otherwise was perfect!
Atmosphere: 5
Food: 4
Service: 5
Beautifully cozy interior with plenty of study space. Not crowded at all on a Saturday afternoon.
Atmosphere: 5
Food: 5
Service: 5
Bad service from the cashier, I ordered a matcha and by mistake I forgot to ask for lavender (my fault), my wife went to ask if they could add lavender and pay the difference, the cashier was rude in every way, raising her voice, bad faces, she shouldn't be working in customer service, there is a bad atmosphere in the place, I feel bad for the other employees who have to work with this type of people, they should correct that.
Atmosphere: 1
Food: 5
Service: 1
On shift manager is rude and didn’t care to assist with correcting the issue, she just wanted to blame others. Seems like how the world is going these days. It’s never anyone’s fault, while the person who pays for the items is the person that is stuck in the middle of the blame game.
Atmosphere: 1
Food: 1
Service: 1
They play deaf and are rude . I tried to get someone’s attention nobody acknowledged me or anything. They intentionally gave me a hot latte without a sleeve . Idk why I was polite and kind I say intentionally because they are trained to sleeve a cup containing something hot at lease I thought they were . Hmmm probably is because Starbucks is raciest they just kept staring
Apple Crisp Oat Milk Latte is delicious, and I don't even like oat milk! Good service too. I wish they had more and better seating to hang out for longer.
Atmosphere: 3
Food: 5
Service: 4
I waited for a very long time, but the people who came after me got their coffee first. Can people I know not queue?
Atmosphere: 1
Food: 3
Service: 1
Got charged 6 dollars for a milk shake asked for a vanilla frap and they asked if I wanted a regular or vanilla bean one not mentioning vanilla bean frap has no coffee. When I brought this up. " it's what you ordered" was the response and they closed the window
Restaurantji Recommends
I want to give a shout out to the great customer service I just received at this Starbucks in Clive,IA. I made a mistake in ordering and they fixed it with a smile on their face. Super staff.
Atmosphere: 5
Food: 5
Service: 5
Good place to get a coffee at.
Just moved to Iowa and hit this Starbucks while in Des Moines. Drive Thru was quick.
Service: 5
Just so expensive for the amount you get, a 16oz drink filled with more than half ice for $7. Not worth it.
Atmosphere: 3
Food: 4
Service: 4
Nice employees in busy environment. Always!
Parking: NO Street parking. A lot of space in parking lot shopping plaza
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Ethos Bottled Water
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