Jersey Mike's Subs in Des Moines

“The staff at Jersey Mikes on Fleur in Des Moines is top notch. We eat there at least once per week for work, and even if they are slammed they get me in and out quick! Ive never had any problems with our orders, which we bring in on a sheet of paper and just hand to them-- so awesome! The staff always chat with me about random daily topics, and prepare the sandwiches perfectly! They are fast and efficient, and keep the counters super clan and tidy. We will continue coming back to this location, they have won our business for a LONG TIME!“

“We use a delivery app to get food from here often, it’s always great quality. I realize that delivery services can’t open your bag to see if it’s right but today I ordered my delivery and it was the completely wrong sandwich… I would’ve eaten it, but it had a few items on it that I just can’t stomach. I called the restaurant to let them know even though I know they can’t do anything since I went through a delivery service. The female answering the phone (manager?) was super nice about it and she knew which sandwiches got switched right away. I had to re-order on the delivery app, but she offered to personally bag my sandwich. She upgraded the sandwich size and tossed in a few coupons when she saw my order come through. This was really nice because even though the delivery service refunded my messed up sandwich, I had to re pay the delivery fee and the tip all over again to replace my order. Above and beyond!“

“Today was the annual day of giving where all money was donated to charity. I called in my order so I wouldn't have to wait in line long to get my family dinner. That kind of backfired. As I stood there watching the never-ending line keep going and going, my call in order bag stayed empty. Many food delivery drivers kept coming and going with others' calls in orders. A couple of employees asked what order I was waiting on, and I let them know. It was very busy, and everyone behind the counter was busting their butt making sandwiches with what looked like no mistakes. Back to me, the line finally ended, and outgoing orders were getting filled, but I still had nothing. They all finally had a break in customers, so clean up started and bathroom breaks got started. About 3 or 4 employees acknowledged I was there and still waiting, so they quickly filled my order, offered me chips and a brownie for my troubles. I told them their lucky we love the sandwiches! Anyway, I took the food home and the food was like always, great! I've never had the brownies or cookies, so that was a nice treat. Hopefully, others will understand my take on this evening. Yes I had to wait but it was very busy because of the promotion. Yes, I was past over many times, so others could get their food, but I wasn't in a hurry because of the promotion. I think out of all of the things going on, misplacing my ticket was probably the worst thing that went on during all this. So here's a big KUDOS to all the staff at this location!!! I will be back many times, I'm sure!“