Casablanca Steak House

Horrible customer service when we asked for our Alfredo sauce to be hot as it was so cold the sauce wouldn’t even move if you tipped the bowl. She came back out and said “it’s a little bit warm” and then was mad when we ask for it to be taken back. Then we paid $25 a piece for 2 lobster tails that were cold. Asked for them them to be fixed and she tried to take them back and be warmed up. Mind you when we walked in there was nobody else eating in there as they had just opened up so we couldn’t understand why our food was cold. She then charged us for 4 lobster tails which rang up to $100 a piece and didn’t tell nobody that we were being charged for 4 lobster tails. Especially when we didn’t eat a single one. Both the managers were not helpful disrespectful and laughing at us like we were a joke $300 later never again. It’s sad.

Horrible customer service when we asked for our Alfredo sauce to be hot as it was so cold the sauce wouldn’t even move if you tipped the bowl. She came back out and said “it’s a little bit warm” and then was mad when we ask for it to be taken back. Then we paid $25 a piece for 2 lobster tails that were cold. Asked for them them to be fixed and she tried to take them back and be warmed up. Mind you when we walked in there was nobody else eating in there as they had just opened up so we couldn’t understand why our food was cold. She then charged us for 4 lobster tails which rang up to $100 a piece and didn’t tell nobody that we were being charged for 4 lobster tails. Especially when we didn’t eat a single one. Both the managers were not helpful disrespectful and laughing at us like we were a joke $300 later never again. It’s sad.

Atmosphere: 1

Food: 1

Service: 1

food came out cold when I asked for it to be remade I was charged extra for it. Alfredo sauce and bread sticks came out cold. i got steak and lobster and lobster was 25 it came out cold asked for a remake and I was charged again for another lobster wasn't told until I looked at my bill after paying staff become rude and told me to stop getting loud and to leave they didnt want my business. NO WORRIES ILL NEVER BE BACK. with service like this it explains why they are at yet another location

Stuffed!!!

Atmosphere: 5

Food: 5

Service: 5

Nice place but moving it into the hotel did not do it any favors. This restaurant needs it's own building!! That being said, the food was good. Steak was cooked excellent and the staff were extremely pleasant and in point!!!

Atmosphere: 4

Food: 5

Service: 5

Excellent Prime Rib!! 😋

Atmosphere: 5

Food: 5

Service: 5

We always love the lasagna on Monday. nights. You get enough for next days lunch.The service is always great. Can't wait to see what their next move will bring.

Being truck drivers we stop and eat steak everywhere!!! This is by far one of the best we have ever had. The steak perfect and delicious!! Veggies were good and fresh and great side salad!!

Atmosphere: 5

Food: 5

Service: 5

Very lovely place to eat nice and quiet had excellent service and great food

Atmosphere: 5

Food: 5

Service: 5

Nice little place inside the Hotel. Great Service, Great Steak.
Thank you Kjerstin, for the service

Atmosphere: 5

Food: 5

Service: 5

Our server was on point and so was the food !

Atmosphere: 5

Food: 5

Service: 5

Overall it's a nice casual steakhouse. The service was good, the food was good. All in all we had a pleasant experience. Not great, but not bad either.

Atmosphere: 4

Food: 4

Service: 4

Very nice and quiet restaurant. I have been here a few times and the food is always great! Waitress was a rockstar! Serving a group of 19 and still paying attention to her smaller tables.

Atmosphere: 5

Food: 5

Service: 5

So, this restaurant is inside the Quality Inn. We were confused and almost didn't go in! But we did, and WOW, so glad we did!! The food here was absolutely delicious! They also have a great drink menu. I had the most delicious Mud Slide ever! There were lots of people there who clearly thought so, too. Looked like at least two big groups for birthdays. Highly recommend!

Atmosphere: 2

Food: 5

Service: 5

good food, prime rib, ribeye