Dunkin'

5300 NW 86th St Suite 100, Johnston
(515) 278-1218

Recent Reviews

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katherine quintero

I went on Saturday and they served me excellently the girls are very cool and the price seemed affordable to me

Atmosphere: 5

Food: 5

Service: 5

Ryan Moreland

Came in the morning of Sunday, October 12th and this crew was crushing it. Great service, fresh donuts and the coffee was amazing!

Atmosphere: 5

Food: 5

Service: 5

Milena Celis Lindarte

Excellent customer service and I love the food

Atmosphere: 5

Food: 5

Service: 5

Jesus Pelayo

This location runs out of everything by 10:AM every weekend.

Atmosphere: 1

Food: 1

Service: 1

Morgan Schreier

Horrible service at this location the past few times. I’m not sure what changed because I’ve never had this issue in the past. I ordered a hot coffee and two food items on the app ahead of time. I go through the drive thru 10 minutes later and the man working the window tells me they are all out of food.. he said he can offer me a few donuts instead, I said no thanks can you just refund me or tell me how I request a refund through the app? He said he has no idea.. just got my coffee and drove off and still haven’t heard back from customer service regarding a partial refund for the items I never received. I would skip this location.

Atmosphere: 1

Food: 1

Service: 1

Osman Islamagic

This location has become really bad with getting orders right and even with taste of some items. I’ve shared feedback but no progress. This morning again instead of a sesame bagel they put my egg and cheese into some sweet bagel. When you go to app to fix it they try to give you 600 points when a sandwich is 800. I don’t have this issue with any other location and at this one 7 out of 10 orders are wrong. If you implement a simple quality check, problem solved. Thanks

Atmosphere: 3

Food: 2

Service: 1

Emily Airhart

Kinda disappointing they don’t even have valentine donuts for Valentine’s Day. We didn’t even stop in that late in the morning

Julie Schultz

Put a sign up if you don't have donuts. I have stopped twice when they didn't have donuts. They are know for their donuts. Understand that things happen. But after you already in the drive through and don't have time to go elsewhere for breakfast really stinks.

Atmosphere: 5

Food: 2

Service: 5

Recommended dishes: Strawberry Frosted Donut with Sprinkles

Sejla

How do you run out of ice and donuts……….

Morgan christensen

Walked in and waited 10mins and was never acknowledged with no line in store worker was right in front moving back and forth and grabbing donuts out of display and never said hi or how can I help you.

Atmosphere: 1

Service: 1

Ryan Alley

Sorry, but if you have donuts in the name of your shop and you are out of donuts at 8:50am on a Thursday, you're doing something wrong. 😳

Angelic Abrahamson

I’ve been trying to make stopping at Dunkin’s on Sundays a weekly occurrence for bonding time with my boyfriend. I Just got back to my apartment with the food and coffee I ordered… 3 coffees and 3 sandwiches. The first minor annoyance was that there was no bag to put the sandwiches into, nor was there a drink carrier offered. If it would have been just me in the car that would have brought the annoyance level up a notch… the thing that really annoys and irritates me is I asked for 3 sourdough breakfast sandwiches, 2 bacon, 1 sausage. I was charged 40$ for food I didn’t ask for… there was double egg on 2 of the 3 sandwiches, one had white cheddar cheese in the ticket, and all of them were bacon. If I wanted to go somewhere to be overcharged and not get what I asked for, I would have went to McDonalds. I won’t be going to your establishment anymore… not to the one I went to, nor any others. Thanks but no thanks.

Food: 1

Service: 1

Scott Roskilly

Donuts are only okay, not a very good selection, out of glazed at 10am on a Saturday!

Atmosphere: 2

Food: 2

Service: 3

Selena Folkerts

Went to try it for the first time at 11 today, it was dead. There was an elderly couple looking at donuts and one person was helping them. There were 2 other workers and none of them greeted me when I walked in or acknowledged me. Fine. I stood there for a few minutes and no one bothered to take my order at the register. One of the other 2 girls looked at me, but continued to ignore me. So I left. This place is a joke. There was no one inside or even in the drive thru, yet you can't provide decent service to walk ins??? Definitely never bothering with this place again. Workers are just there to not work, yet get paid.

Atmosphere: 1

Service: 1

Nadid Mahfuz (squeakyclarinetguy)

Workers were nice and they obviously have the best donuts around. Go Dunkin Donuts!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Doughnut

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