Pancheros Mexican Grill - Johnston

This location is always fantastic. Perfectly grilled tortillas, fresh ingredients that haven't been sitting too long, and quick service. Our go to on road trips.

Atmosphere: 5

Food: 5

Service: 5

Always quick, hot, and consistent taste!a. The workers are awesome and care about doing a good job.

Atmosphere: 5

Food: 5

Service: 5

Visited this location on 10/4/24 and got two burritos and an order of chips and queso - one of the burritos had a thick, dark, long, hair in it. We were eating in so we brought the burrito up to the register (after we waited for the line to subside as to not make a scene) and simply asked for the money for the one burrito back as the chips and queso and other burrito were already mostly eaten. The staff had the audacity to say WE PLANTED THE HAIR in the burrito and refused to make it right - they even took the burrito and threw it away, not that we wanted it back. We did notice the woman who "Bob'd" the burrito was picking at something when she was doing it. Likely the hair. 1. There was not a hair on either of our bodies that matches the description of that hair and 2. What happened to customer service?

We called the owner, whose business card is right near the cash register, and left a message explaining the situation and it's now 10/11 and she's not called us back. It's really a shame to get treated like that when this Pancheros is (was?) really the best in the metro and we were extremely nice about it. Fast and fast casual food is losing it's shine and it's because of poor quality food and customer service such as this situation.

I hope those who come to this establishment don't have this experience, as you'll not be offered any resolution other than to suck it up and eat your hairy burrito or throw it away.

Atmosphere: 1

Food: 1

Service: 1

Gave me little portion, was impatient with my order, asked for little portion of something I rarely like then decided to give me a lot of that portion.

Atmosphere: 1

Food: 3

Service: 1

Best pancheros in town.

Atmosphere: 4

Food: 5

Service: 5

A++ location. Steer clear of Grimes and come to this one

Best Pancheros in the area!! I like about 35 minutes from this location, and will go to this one regardless of passing other locations!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Queso

Good food, good service. Queso was great

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Quesadilla, Chips and Queso

Their Burrito is great!! Loved the food. And not expensive at all.

Atmosphere: 5

Food: 5

Service: 5

In my opinion, one of the best Pancheros in Iowa…Service is awesome, food is great…

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl

Among the Pancheros in Des Moines, this has been my favorite one!

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Chicken Burrito

Food is always great, and I love the fresh pressed tortillas.

Atmosphere: 5

Food: 5

Service: 5

Probably my favorite takeout food. The burritos are huge, seem very healthy, and fill me up.

Atmosphere: 5

Food: 5

Service: 5

Great food!! Way better than Chipotle. Great vegan chorizo option, too. Staff is friendly and gave me extra scoops of fajita veggies when I asked! Outdoor seating also.

Vegetarian options: Beans and plant based chorizo!

Atmosphere: 4

Food: 5

Service: 5

Always amazing! This location and Urbandale are the best locations hands down. Food is always delicious, always clean, and they are always polite. They also know how to wrap a burrito

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burrito Bowl, Queso, Chicken Burrito, Quesadilla