Customers` Favorites
Customers` Favorites
“Kelly and Madison are terrific workers, the two of them run their butts off at night and they always have a smile and very friendly. They get very busy there at night and these girls go above and beyond to make sure things are running smoothly. It would be nice to see more employees like these girls are. They treat customers right. keep up the good work ladies!! This is the store in Peosta, Iowa“
Customers` Favorites
“First time visiting today. The service was amazing and the food was awesome. Burgers tasted like a old time burger. Will be back for sure.“
Customers` Favorites
“Great food 10 out of 10 on these wings!!“
Customers` Favorites
“I was looking for a place to easily accommodate my group of 14 for lunch on a Saturday. With short notice they got us set up in the back room, Melissa delivered perfect service, all 14 meals came out at once, all the food was excellent and the price was very reasonable. I've driven past this place a thousand times and never gave it a thought. Now I will definitely recommend it to anyone looking for a good meal and friendly staff. Thank you Rhody's. You were yet another part of a memorable weekend.“
Customers` Favorites
“Handy location in Kennedy Mall, lots of free parking. Standard , welcoming bar decor, friendly service. Fried pork tenderloin sandwich was big, crisp, tender. I added mayo and ranch and enjoyed it. McDonalds style french fries. They let you add your own salt (which I love) Burger was big, but cooked well done, so kind of dry. Mnr“
Customers` Favorites
“Latest Update: The owner of this Culver's establishment, called me and apologized very professionally, and with understanding. He explained the mix-up, as they had recently started serving smashburgers, the latest trend, I did not know this myself. I told him that the traditional Culver's Burger is what I wanted. In my opinion, sometimes traditional is best. He was very kind in his offer to make up for the mistake.
I mainly work at night, and yesterday I left on a 5-hour trip southwest, not eating any lunch or dinner, as it would make me sluggish for work. I worked overnight and then drove another 6 hours back to Dubuque honestly, looking forward to some Burger King, but when I arrived at 9:45 a.m., they refused to make me a burger and fries, because their policy said they couldn't serve lunch food until 10:30 a.m. So I said to myself, Culver's won't let me down, they'll serve me a burger and fries at any time as long as they're open, and they were, so I ordered a double bacon cheeseburger in the Drive-Thru. The attendant asked me if I wanted anything else on my burger besides cheese and bacon, and I said a light amount of mayo please. They said okay, and please move forward. I then requested an extra small fry at the window, and they added that. They then asked me to move forward after putting my number sticker on my truck mirror. After moving up multiple times, and eventually being the first car in the line, I noticed three people had been served before me, and they were behind me. I called culver's, and they apologized that they had served my food to another party by accident, and didn't bother to tell me, but instead hastily remade my meal. Again I had ordered a double bacon cheeseburger, with a light amount of mayo on it. They provided me a double bacon cheeseburger with pickles, onions, mustard, and ketchup on it, a sloppy, soggy, mess, and they rushed the cooking of the patties, burning them on top, and not cooking them enough on the bottom, and it looks like they smashed the heck out of the patty, as it does not look like the usual thick and Hardy butter burger patty (see the picture). The freeze must have been Doug out of the remnants of the last batch, instead of being made fresh, because they were all stuck together and not the hottest they could have been.
When I got home, 20 minutes later, expecting to be able to sit down, watch an old movie, and finally eat some good food, I opened up my food and put it on a plate, and saw this. I called about it, explain the screw-ups, and that I was allergic to onions (not something like a tiny bit of onion powder in ketchup, but full on onions and their juices), and the manager, Ann, was very bureaucratic about it very robot like, giving me the usual response that you would expect from management. "Oh, I'm so sorry for that. If you come in before 4:00 p.m., we will replace your meal for free, and give you a coupon. If you don't come in before 4:00 p.m., I'll have to mail you a free coupon." So I asked, "a replacement meal, after all these screw ups? How about a couple free meals, or a free family meal?", and she responded, "I'm sorry, I can't do that, but if you come in before 4:00 p.m. I can replace your meal and give you a coupon", her programming responded. It seems like a lot of fast food restaurants, even culver's, are now just a bunch of robots, that have no compassion, no care for their jobs, or the quality of their work, or treating customers with respect, and actually making up for three major mistakes in a row, giving my order to someone else, and not telling me, remaking the order but making it wrong, and cooking the food too fast on the remake, and creating crap, instead of food.
Update: Either a Culver's Bot responded to my post, or again they are shirking their responsibility of truly making up for this, by telling me to go complain somewhere else and give them some feedback; with no mention about ma“
Customers` Favorites
“I just had a nice visit. They were friendly on the drive through. He was friendly at the window. Explained that my sandwich would be a few extra minutes because it was being cooked fresh and asked me to pull ahead. Brought out the food a few minutes later and all was good. Kudos to the guy running drive through. I know we all hear about the screw ups but I'd like the acknowledge the nice job.“
Customers` Favorites
“Very friendly, great food.“
Customers` Favorites
“Wow, here on Sunday September 4th and the two workers here are amazing. Good job to you both for keeping your cool and navigating a busy lunch. Your boss should find you invaluable! Thank you for the great food.“
Customers` Favorites
“My server was Nicole. She was very nice and quick. and the new server named Caleb who Nicole was training. He was also very nice. Food was delicious. And quick service. 10 out of 10 for both Nicole and Caleb. I definitely will be coming back again soon.“
Customers` Favorites
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“Trackside is a MUST! Food is Amazing! Burgers are wonderfully juicy, made with some of the best beef in the area. Pizza is delicious and when they fire up the smoker and start serving specials like smoked Prime Rib, Chicken and Pork…Fuggetaboutit!! 🤤
Great place to watch sports or just hang out and have a good time! Owners and staff are Amazing!“