Terrible customer service, lady working this nights shift was extremely rude. She was slamming stuff and being VERY passive aggressive. I wanted to just get my food and leave it was so uncomfortable. She was helping a newer worker and couldn’t believe he didn’t know how to do the register. She was complaining about me right in front of me. Can’t believe customer service here, won’t be back. Hope this worker doesn’t treat other customers like this.
Atmosphere: 1
Food: 3
Service: 1
Danielle Strawn
We went at 330pm on a Saturday ordered two meatball pepperoni sandwiches and one kids sandwich. The food took around 20 minutes or more there was no one else eating there or waiting at the time. We got our sandwiches took a bite they were ice cold. The vin meatballs and sauce was not heated at all. Told them. 20 minutes later they had remade the sandwiches same exact deal ice cold. Asked if they had a microwave they said no they would run through the toaster again. We got the sandwiches back they were still ice cold barely cooked on the top. There equipment was clearly not working properly. Finally after being there for over an hour I just asked for Togo boxes. $31.00 for ice cold meatball sandwiches. No one offered to refund us just said oh sorry everyone is new here but me. All they had to do was say hey sorry our toaster or warmer is broken let me refund you. Submitted an online response but they did not bother to reply.
Atmosphere: 1
Food: 1
Service: 1
Oneill
I come here a lot for work. but today was an awful experience, I placed an online order at 9am for 11am pickup- 7 sandwiches and 1 salad. I show up right before 11am, told the lady behind the counter that I was here to pick up a online order, knowing I was going to have to wait since I was early. She was very rude and said that I was gonna have to wait a bit because she had a bunch of cater orders. So I sat down and waited, 2 other people came in and ordered and got their food and left. it is now 1130 and I went up to ask how much longer it would be for my order, she again said that I was gonna have to wait she was almost done with the cater boxes. when I finally got my order about 12pm. got back to my office and 1 sandwich was missing, had to go to get it. When I went in another lady spoke to me and I told her what happened and she got me the sandwich right away. Not sure if it is new management or what. But they need to do a better job at customer service. None of the regular people I would see there were there. Thank god for the men that looked like they were there for a meeting jumping in to help them( not sure if it was a GM)
Atmosphere: 1
Food: 4
Service: 1
Matthew Singh
This is by far- the best restaurant in Sioux City. Delicious food, clean environment, and employees had smiles on their face and greeted me when I walked in. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
lexi mimi
this is the best place to get subs in sioux city. the subs are always yummy! the workers are super friendly, they really go above & beyond at creating a friendly welcoming atmosphere. they cracked some jokes and made me laugh. i have nothing but good things to say! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Michael Mesteth
Reviews have been very helpful. Thanks to all who helped me get to my decision NOT to spend at this sub shop.
Em B (Nojustice)
Why is it so difficult for these people to add my points to my account?Second time yesterday the young girl working said it goes by email just add them on line.Parking: Plenty of handicap in front but shouldn't have to park on the end of the lot , especially with people with big trucks that don't know how to park.
Atmosphere: 3
Food: 5
Service: 2
Lynn Justus
Always delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero, Hook N Ladder on Wheat, Turkey Bacon Ranch
Jordyn Wilson
The workers were all arguing. It took 30 minutes to make 2 sandwiches.
Atmosphere: 1
Food: 2
Service: 1
Shawn Goslar
Took 25 minutes to get my order to go and was only three people in the place, ordered a sub on wheat, got a pulled pork with slaw, should never have eaten it after first bite, the food poisoning must have been complimentaryAfter watching them handle and make the food with no gloves and one guy dripping forehead sweat into the food below him I should have just left
Place was filthy and in need of a cleaning. Everything was out of stock and we waited for over half an hour for 2 sandwiches!
Atmosphere: 1
Food: 3
Service: 2
Colton Conley
Favorite subs in town. Blows subway out of the water ? But that's a low bar, but I digress ??? personally I'm a fan of the turkey bacon ranch... But I add pepperoni ? excellent hot sauce options as well. Phenomenal service too. Never had a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Megan Ohlendorf
Waited 16 mins for one sandwich. Three employees were working. There wasn’t a line even with it being the day of the Super Bowl.
Terrible customer service, lady working this nights shift was extremely rude. She was slamming stuff and being VERY passive aggressive. I wanted to just get my food and leave it was so uncomfortable. She was helping a newer worker and couldn’t believe he didn’t know how to do the register. She was complaining about me right in front of me. Can’t believe customer service here, won’t be back. Hope this worker doesn’t treat other customers like this.
Atmosphere: 1
Food: 3
Service: 1
We went at 330pm on a Saturday ordered two meatball pepperoni sandwiches and one kids sandwich. The food took around 20 minutes or more there was no one else eating there or waiting at the time. We got our sandwiches took a bite they were ice cold. The vin meatballs and sauce was not heated at all. Told them. 20 minutes later they had remade the sandwiches same exact deal ice cold. Asked if they had a microwave they said no they would run through the toaster again. We got the sandwiches back they were still ice cold barely cooked on the top. There equipment was clearly not working properly. Finally after being there for over an hour I just asked for Togo boxes. $31.00 for ice cold meatball sandwiches. No one offered to refund us just said oh sorry everyone is new here but me. All they had to do was say hey sorry our toaster or warmer is broken let me refund you. Submitted an online response but they did not bother to reply.
Atmosphere: 1
Food: 1
Service: 1
I come here a lot for work. but today was an awful experience, I placed an online order at 9am for 11am pickup- 7 sandwiches and 1 salad. I show up right before 11am, told the lady behind the counter that I was here to pick up a online order, knowing I was going to have to wait since I was early. She was very rude and said that I was gonna have to wait a bit because she had a bunch of cater orders. So I sat down and waited, 2 other people came in and ordered and got their food and left. it is now 1130 and I went up to ask how much longer it would be for my order, she again said that I was gonna have to wait she was almost done with the cater boxes. when I finally got my order about 12pm. got back to my office and 1 sandwich was missing, had to go to get it. When I went in another lady spoke to me and I told her what happened and she got me the sandwich right away. Not sure if it is new management or what. But they need to do a better job at customer service. None of the regular people I would see there were there. Thank god for the men that looked like they were there for a meeting jumping in to help them( not sure if it was a GM)
Atmosphere: 1
Food: 4
Service: 1
This is by far- the best restaurant in Sioux City. Delicious food, clean environment, and employees had smiles on their face and greeted me when I walked in. Highly recommend!
Atmosphere: 5
Food: 5
Service: 5
this is the best place to get subs in sioux city. the subs are always yummy! the workers are super friendly, they really go above & beyond at creating a friendly welcoming atmosphere. they cracked some jokes and made me laugh. i have nothing but good things to say! ⭐️⭐️⭐️⭐️⭐️
Atmosphere: 5
Food: 5
Service: 5
Reviews have been very helpful. Thanks to all who helped me get to my decision NOT to spend at this sub shop.
Why is it so difficult for these people to add my points to my account?Second time yesterday the young girl working said it goes by email just add them on line.Parking: Plenty of handicap in front but shouldn't have to park on the end of the lot , especially with people with big trucks that don't know how to park.
Atmosphere: 3
Food: 5
Service: 2
Always delicious food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Firehouse Hero, Hook N Ladder on Wheat, Turkey Bacon Ranch
The workers were all arguing. It took 30 minutes to make 2 sandwiches.
Atmosphere: 1
Food: 2
Service: 1
Took 25 minutes to get my order to go and was only three people in the place, ordered a sub on wheat, got a pulled pork with slaw, should never have eaten it after first bite, the food poisoning must have been complimentaryAfter watching them handle and make the food with no gloves and one guy dripping forehead sweat into the food below him I should have just left
Atmosphere: 3
Food: 1
Service: 1
Restaurantji Recommends
Place was filthy and in need of a cleaning. Everything was out of stock and we waited for over half an hour for 2 sandwiches!
Atmosphere: 1
Food: 3
Service: 2
Favorite subs in town. Blows subway out of the water ? But that's a low bar, but I digress ??? personally I'm a fan of the turkey bacon ranch... But I add pepperoni ? excellent hot sauce options as well. Phenomenal service too. Never had a bad experience.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Turkey Bacon Ranch
Waited 16 mins for one sandwich. Three employees were working. There wasn’t a line even with it being the day of the Super Bowl.
Really good subs! Excellent pastrami.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Smokehouse Beef & Cheddar Brisket, Pastrami
Not what it used to be food was not real hot and table were
Atmosphere: 2
Food: 2
Service: 3