Pancheros Mexican Grill - Waukee

It is hard to see in the photos, but the ceiling and the air vent are clearly water damaged and moldy. Worse is that I watched the condensation collecting on the vent drip onto the food below🤮

Atmosphere: 1

Food: 2

Service: 3

Literally the worst pancheros...

Atmosphere: 2

Food: 1

Service: 1

Really overall everything was fine. The only comment that might be not 100 percent is our son asked for pork. The girl said we don't have pork. She read off all the different kinds of meats/ tofu they have. One being carnitas. 🤔 He had carnitas.

Atmosphere: 4

Food: 4

Service: 4

The last 10 times I have walked into this l location specifically they are ALWAYS out of something, and I'm not talking about something minor. It's always rice, beans, chicken, or queso. Every time I just turn around and go to Chipotle or Bbops. We have started going to the Grimes location if we want Pancheros. My brother who also lives in Waukee refuses to go to this location as well and goes to the one in West Des Moines because it is never stocked and so incredibly poorly managed. I don't even think it's the workers but more so the management. This place needs shut down.

Atmosphere: 1

Food: 1

Service: 1

Food at this location is gross

Atmosphere: 5

Food: 1

Service: 3

I've noticed a trend where the good locations ask if you're dining in and will give you a tray. Locations like this one just put it all in to a bag no matter what. Burrito was soaking wet and also sticking to the foil. Immediately turned into a mess when I tried to open. Just had the bag no tray and plate. Also had to grab my own cups cause cashier didn't hand me the cups for the soda we paid for. Second worse experience at a poncheros. Worse was the one on Ingersoll. Best is probably ankeny or jordan creek locations

Atmosphere: 2

Food: 3

Service: 1

This location sucks. I ordered 3 burritos delivery. 1 bowl, 2 burritos. 1 with steak, other 2 with tofu. All 3 came with tofu. Wanted queso on all of them, and not a single one had queso. One was supposed to have cheese and queso and had neither. Every time I go into this place it seems dirty and the staff are not very personable. Do yourself a favor and go to any other location instead. There are a ton of them around here. This one is a waste of retail space!

Atmosphere: 1

Food: 1

Service: 1

Awesome

I would never come back at this location, cheap on meat and cheap on everything. You pay 13 dollars for a burrito to have less than 2 scoops of meat...staff looks unhappy!

I've ordered online here several times. The last time I ordered, I went to pick up my order at the assigned time and he hasn't even been touched. I waited 15 minutes for them to make it, but they never did. They just kept serving the customers that were in store. I asked for a refund, but have yet to receive it. I ended up waiting an hour for no food. It's sad because I really like the food. But this particular location struggles. They are grossly understaffed and very SLOW. I want my money back please!

Atmosphere: 2

Food: 4

Service: 1

if there was a way to put 0 stars i would, i found the longest hair in my bowl, queso was chunky 10/10 not a good experience.

Atmosphere: 1

Food: 1

Service: 1

Clean and fresh food

Atmosphere: 5

Food: 5

Service: 5

Most recent order was placed online and it took 10-15 minutes over promised time. When i hot home with the order they made 2 of the sane burritos and not what was ordered.

Atmosphere: 2

Food: 4

Service: 1

Food and service were both great. No complaints.

Atmosphere: 5

Food: 5

Service: 5

Waited over an hour for an online pick up that said it was ready while they’re still helping customers in line ridiculous

Atmosphere: 1

Food: 1

Service: 1