Papa John's in Boise

“I had a delivery order from Papa John’s on Broadway, and while things didn’t go perfectly, the way Taylor handled it was absolutely top-tier customer service.

When I called to check on my order (which had been stuck in “preparing” for a while), Taylor picked up with warmth and honesty. Turns out they were short on drivers and stuck waiting on DoorDash. Instead of brushing me off or making excuses, Taylor immediately offered solutions: remake the pizza fresh, send it again, or even void the charge entirely and give it to me for free because of the delay. I couldn’t pick it up myself, and Taylor didn’t hesitate—he made sure I’d still get a hot, fresh pizza without paying a dime.

It wasn’t just about the pizza—it was the kindness, the clarity, and the genuine care. Taylor turned a frustrating moment into a reminder that good people still run businesses. If you’re ordering from this location, know that you’re in good hands. Thank you, Taylor—you made my day!“

“I ordered for delivery this evening through the app. My food is hot and fresh. The delivery guy and I had a very funny interaction. I was coming out the front door and trying to keep my friends dogs from escaping as he was walking up the steps, I didn't know he was there until I turned around, I about jumped out of my skin. If I had $100 cash on me I would have given it to him.“