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“UPDATE: THE MANAGER CALLED, WAS VERY KIND AND RESPECTFUL, EXPLAINED TRAINING OF HER CREWS AS HAVING JUST TAKEN OVER THE STORE, AND REALLY WENT ABOVE AND BEYOND. MARIA REALLY DESERVES 5 STARS FOR HER SERVICE AND GENEROSITY. THANK YOU MARIA AND TEAM, YOU REALLY TURNED THINGS AROUND WITH THIS EXPERIENCE.
Original: I ordered a chicken strip basket, two milkshakes, and a blizzard. They initially forgot the basket entirely. Then when I received it, the basket didn't have its toast. The blizzard was cookie dough bites in a cup and a pile of ice cream, missing the chocolate syrup and not blended.
I had to go back because it was so far away from what we paid for that it wasn't even just something able to be overlooked. They took back the cookie dough and ice cream and replaced it with the blizzard I ordered. Then the lady explained that the chicken strip basket doesn't come with toast, so she was giving it to me "for free" because "they forgot the syrup in the blizzard" (while dismissing the fact that I wasn't even given my blizzard in the first place).
I was noticeably confused being that we've been ordering baskets for 30 years- apparently in addition to messing up the order in the three ways listed, she also rang me up for a chicken strip meal deal instead, which doesn't come with toast, and also dismissed that, acting like she was doing me a favor by giving me the toast I ordered "for free".
It's not free when there's additional time and energy invested, my time is money, and all the while our fresh food is becoming no longer fresh- losing value. So in that way I lost money, in addition to completely having received the wrong order while they acted like they were somehow doing me a favor. If you were doing me a favor, you would have made it right by offering me a compensation for my extra investment involved in getting my order, that should have been correct the first time.“
“My food was perfect tonight. I was honestly blown away. Dairy Queen is a favorite drive through and I go frequently. Tonight was my best experience there. My burger was absolutely perfect and exactly what I expected.
It feels like the industry is trending down towards mediocrity but literally everything was perfect and it just seems so rare to be impressed with drive through. Keep it up guys!“