terrible service. man at the drive thru would not allow me any sandwich modifications and the bagel they served was hard and stale. would not come here again.
Shea Hamman
Avoid this spot bro. I've ordered outta here for my coworkers and I of doordash and this place never fails to disappoint me in ways I never expected. Not the delivery dudes fault because the wrong order was sealed in a bag with my order tagged onto it. Or how my bagel with cream cheese had a plastic knife wrapper in it that I only noticed mid-bite, halfway through lunch. This place might be my 13th reason. Don't work high kids.
Food: 1
Kiabeth Santos
I’ve lived in the area for over 8 years, and after a recent visit—on top of ongoing issues—I finally felt the need to leave a review. This location has frequently been “sold out” of donuts over the years, but this week was the worst experience yet. I was given donuts that were extremely hard and tasted old. When I asked about it at the drive-thru, the employee replied, “Well, yes, they’ve been sitting out for a long time,” and then walked away.
When she returned, I requested a refund for the stale donuts. Instead of helping, she turned away and called another employee, who was just as rude.
The food quality at this location is consistently poor—something I’ve never experienced at other Dunkin’ locations—and the customer service desperately needs improvement. The wait times can also be unreasonably long.
Do yourself a favor and go to the Dunkin’ in West Dundee off 25 instead. The service and quality there are always excellent.
Atmosphere: 1
Food: 1
Service: 1
Brett Stangeland
There are 2 local dunkin donuts to me. I rarely go to this one because the food and coffee is usually terrible. Bacon is flimsy and not cooked enough consistently which means they are not cooking it separately of the egg and wrap. Gross. Then the coffee. It's rare at this location that it doesn't taste like it's from the bottom of a pot that has been burnt and needs to be thrown out. I spend quite a bit of money for my food to taste this lousy like nobody cares or has anti integrity at this location. I drive further to go to the other dunkin just to avoid this awful experience. Get it together! Show that you care. Geez.
Food: 2
Service: 4
Nivvans
I just went through the drive through and asked for a peppermint mocha latte. When I pulled up to the window they handed me an iced peppermint mocha. When I stated I didn’t ask for an iced latte they told me that’s how it’s suppose to be unless I ask them to not make it that way. If it is advertised as hot why would I ASK THEM TO NOT GIVE ME AN ICED LATTE? If I wanted an Iced Latte I would have asked for an iced latte.
Food: 1
Service: 1
Wendy C
The people that work there are great people,and the food is delicious they do the best Coffee not like other dunkin's.
Atmosphere: 5
Food: 5
Service: 5
David Pedregal
Same crap
Atmosphere: 1
Food: 1
Service: 1
Alexis Brooks-Franklin
Came by a few minutes past 8 and they appear closed. Says open until 9? Can even order on the app but the drive through and interior looked closed as well.
Olga
the employees at this location are rude. why sign up for this job if you want to be miserable. they always get my orders wrong.
Food: 1
Service: 1
Jennifer Schmuhl
This drive-thru goes super fast the ladies that work the drive-thru are very nice & pleasant.
They never toast the bagel… I think they microwave them for 10 seconds… absolutely disgusting…. I’ve given them multiple chances.. same outcome every time
Atmosphere: 2
Food: 1
Service: 2
Jose Rivas
Been to this dunkin a few times about 10 - 15 mins before 9pm which is the time it closes at least it says so in google, and all the lights are off like it's closed already. Waste of time and drive. just going to chose a different one from now on.
Service: 1
Michael Cole
Come on Dunkin do better....wait 5 mins had to remind them i had a dount with my breakfast sandwhich order and this is what i get....
Atmosphere: 5
Food: 5
Service: 3
G. E.
Literally the slowest, poorly serviced location I've ever been in. 8 cars in the drive thru, 4 people inside the store, and maybe 1 person working. Seriously, if you see only 1 car in the drive thru, go to another location and you will be served faster.
Service: 1
Jose ROSARIO
It a shame that i tried to go to dunkin at 8:35pm yesterday For my break and they were closed and the website said 9pm closed
terrible service. man at the drive thru would not allow me any sandwich modifications and the bagel they served was hard and stale. would not come here again.
Avoid this spot bro.
I've ordered outta here for my coworkers and I of doordash and this place never fails to disappoint me in ways I never expected. Not the delivery dudes fault because the wrong order was sealed in a bag with my order tagged onto it. Or how my bagel with cream cheese had a plastic knife wrapper in it that I only noticed mid-bite, halfway through lunch. This place might be my 13th reason. Don't work high kids.
Food: 1
I’ve lived in the area for over 8 years, and after a recent visit—on top of ongoing issues—I finally felt the need to leave a review. This location has frequently been “sold out” of donuts over the years, but this week was the worst experience yet. I was given donuts that were extremely hard and tasted old. When I asked about it at the drive-thru, the employee replied, “Well, yes, they’ve been sitting out for a long time,” and then walked away.
When she returned, I requested a refund for the stale donuts. Instead of helping, she turned away and called another employee, who was just as rude.
The food quality at this location is consistently poor—something I’ve never experienced at other Dunkin’ locations—and the customer service desperately needs improvement. The wait times can also be unreasonably long.
Do yourself a favor and go to the Dunkin’ in West Dundee off 25 instead. The service and quality there are always excellent.
Atmosphere: 1
Food: 1
Service: 1
There are 2 local dunkin donuts to me. I rarely go to this one because the food and coffee is usually terrible. Bacon is flimsy and not cooked enough consistently which means they are not cooking it separately of the egg and wrap. Gross. Then the coffee. It's rare at this location that it doesn't taste like it's from the bottom of a pot that has been burnt and needs to be thrown out. I spend quite a bit of money for my food to taste this lousy like nobody cares or has anti integrity at this location. I drive further to go to the other dunkin just to avoid this awful experience. Get it together! Show that you care. Geez.
Food: 2
Service: 4
I just went through the drive through and asked for a peppermint mocha latte. When I pulled up to the window they handed me an iced peppermint mocha. When I stated I didn’t ask for an iced latte they told me that’s how it’s suppose to be unless I ask them to not make it that way. If it is advertised as hot why would I ASK THEM TO NOT GIVE ME AN ICED LATTE? If I wanted an Iced Latte I would have asked for an iced latte.
Food: 1
Service: 1
The people that work there are great people,and the food is delicious they do the best Coffee not like other dunkin's.
Atmosphere: 5
Food: 5
Service: 5
Same crap
Atmosphere: 1
Food: 1
Service: 1
Came by a few minutes past 8 and they appear closed. Says open until 9? Can even order on the app but the drive through and interior looked closed as well.
the employees at this location are rude. why sign up for this job if you want to be miserable. they always get my orders wrong.
Food: 1
Service: 1
This drive-thru goes super fast the ladies that work the drive-thru are very nice & pleasant.
Atmosphere: 3
Food: 3
Service: 5
Restaurantji Recommends
They never toast the bagel… I think they microwave them for 10 seconds… absolutely disgusting…. I’ve given them multiple chances.. same outcome every time
Atmosphere: 2
Food: 1
Service: 2
Been to this dunkin a few times about 10 - 15 mins before 9pm which is the time it closes at least it says so in google, and all the lights are off like it's closed already. Waste of time and drive. just going to chose a different one from now on.
Service: 1
Come on Dunkin do better....wait 5 mins had to remind them i had a dount with my breakfast sandwhich order and this is what i get....
Atmosphere: 5
Food: 5
Service: 3
Literally the slowest, poorly serviced location I've ever been in. 8 cars in the drive thru, 4 people inside the store, and maybe 1 person working. Seriously, if you see only 1 car in the drive thru, go to another location and you will be served faster.
Service: 1
It a shame that i tried to go to dunkin at 8:35pm yesterday
For my break and they were closed and the website said 9pm closed
Monday-Sunday 330am-9pm
Its a shame they dont stay open to closed
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