I went this past Friday, 11/3. It was buy one get one free sandwich day. The store was SO busy! There were 5 total employees that I personally saw. Every one of them were working hard, as quickly as they could with a 30+ minute back up and they were all pleasant, professional and courteous. I myself had a large order and I waited for the rush to settle before ordering.I cannot rave enough about their amazing patience, skills and personalities!! I will absolutely be returning and the employees on staff that day deserve something as a bonus for their efforts that day!!To the Potbelly Algonquin restaurant - Well done, all of you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Meatball, Italian, Broccoli Cheddar Chicken Pot Pie
Miranda Schirmer
Marissa is incredible. For our office luncheon, I was instructed to use leftover gift cards -- 12 of them, to be precise. I knew this was going to be a pain in the butt for the store, so I called and spoke with Marissa. She assured me that she would handle the situation personally. Our order was scheduled to be delivered at 11:30 and it was on time and delicious. Marissa said that she would not be in the store until 3pm, at which time she would handle the payment methods. I got a call from her at 6:48pm letting me know that she was having difficulties, but that she would figure it out. 30 minutes later, she called back to let me know that the situation was resolved. Marissa went out of her way to make sure that our experience was exactly what we needed it to be. She never made me feel bad about using all the Visa gift cards and she deserves a raise. Just my opinion as a repeat customer. THANK YOU, Marissa for going above and beyond for us!
Atmosphere: 5
Food: 5
Service: 5
Job
Every single time I come there they won’t be busy, but they act like there’s multiple people in line. They rush through the sandwich, but most recently. I was just there and it was the complete opposite guy did not know what he was doing. Got back home most of my condiments not on the sandwich so I called up there. Spoke to one of the employees may be the manager. She said she was going to look to and pull up my order back then just left me on hold until I hung up Will not be going back to this location terrible customer service!! November 1, 5 PM for reference
George LoCoco
Great soup and sandwich combos,
Atmosphere: 5
Food: 5
Service: 5
Carley O.
Turkey Sandwich was not cut but I ordered a meatball and that was cut in half also the avocado still had skin on it pretty disappointed by todays service will be going to different location
Miranda S.
Marissa is incredible. For our office luncheon, I was instructed to use leftover gift cards -- 12 of them, to be precise. I knew this was going to be a pain in the butt for the store, so I called and spoke with Marissa. She assured me that she would handle the situation personally. Our order was scheduled to be delivered at 11:30 and it was on time and delicious. Marissa said that she would not be in the store until 3pm, at which time she would handle the payment methods. I got a call from her at 6:48pm letting me know that she was having difficulties, but that she would figure it out. 30 minutes later, she called back to let me know that the situation was resolved. Marissa went out of her way to make sure that our experience was exactly what we needed it to be. She never made me feel bad about using all the Visa gift cards and she deserves a raise. Just my opinion as a repeat customer. THANK YOU, Marissa for going above and beyond for us!
Juan D.
The older woman was very rude the sandwich was terrible everything about it was disappointing. Do better
Chance Childers
My Girlfriend and I drive out of our way an extra 25 minutes to come to this location! The employees are very pleasant and make ordering a breeze, the sandwiches have more care put into them and they use the amount of ingredients you expect to receive for the price!! The lobby and kitchen is always very clean and tidy!! All around best potbelly in the business!!!! 5 stars for sure!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
Kelsey Bruce
I understand that managing a store can be difficult. However, the “store manager” should not be yelling at staff all of the time. And when asked why he was yelling at his staff, he thought it would be a good opportunity to try to explain the difference between direction and yelling. Well as a former manager, I could not tell the difference. His refusal to provide a corporate number was also unacceptable. Next time he should go yell in a cooler like the rest of us.
Placed an online order for delivery. A few minutes before our order was scheduled to arrive we received an email saying the delivery was cancelled and to call the restaurant. We tried to call for 20 minutes or so before I decided to drive to the restaurant. When I get to the restaurant I am told they had not started making our order and they would "get to it when they had time". I was not the only online order they had ignored another customer was told the same thing. All I can say is if you don't want online orders then don't take them. And don't give attitude to your customers when they have to drive up to the restaurant to find out what is going on with their online order because you can't manage your time or answer a phone.
Atmosphere: 1
Food: 1
Service: 1
John K.
I ordered a turkey sandwich and the sandwich virtually had no meat on it. It was brought to the attention of a worker there. I was told that there was nothing she can do about it. Prices for potbelly sandwiches have increased a lot in the last year and their portion sizes of meat have diminished drastically. The value for your dollar just is not there . Better options are out there.
Beth A.
We stopped by here because we were given a card by a friend for a free entree. I have never been to a Potbelly's so I loved the interior decoration with the old stove - learned via their menu that they started as an antique store which turned into a sandwich making place - loved the unique start. We got chips and two sandwiches, since we got free sandwich, my one chicken club sandwich in original size with two chips came out to around $14. The staff were friendly and quick. Although a bit more expensive compared to other sandwich places in the area, the food quality was great and the sandwich was delicious. I was surprised by the size of the sandwich and I could split it over two meals for myself. So based on that it can be great deal for some people.
Jennifer Maruyama
We did catering for Fathers Day and had a very large order for our party. They got the whole order correct, there were several alterations due to allergies, gave us literally everything we’d need from plates to silverware, and they were right on time! We’ll definitely be using them to cater another party!!!
Food: 5
Service: 5
Tom M.
you literally cannot order far enough ahead of when you plan to pick up or have enough time free in your day to prepare for how slow this location moves.
Great service, great food.
Atmosphere: 5
Food: 5
Service: 5
I went this past Friday, 11/3. It was buy one get one free sandwich day. The store was SO busy! There were 5 total employees that I personally saw. Every one of them were working hard, as quickly as they could with a 30+ minute back up and they were all pleasant, professional and courteous. I myself had a large order and I waited for the rush to settle before ordering.I cannot rave enough about their amazing patience, skills and personalities!! I will absolutely be returning and the employees on staff that day deserve something as a bonus for their efforts that day!!To the Potbelly Algonquin restaurant - Well done, all of you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mama's Meatball, Italian, Broccoli Cheddar Chicken Pot Pie
Marissa is incredible. For our office luncheon, I was instructed to use leftover gift cards -- 12 of them, to be precise. I knew this was going to be a pain in the butt for the store, so I called and spoke with Marissa. She assured me that she would handle the situation personally. Our order was scheduled to be delivered at 11:30 and it was on time and delicious. Marissa said that she would not be in the store until 3pm, at which time she would handle the payment methods. I got a call from her at 6:48pm letting me know that she was having difficulties, but that she would figure it out. 30 minutes later, she called back to let me know that the situation was resolved. Marissa went out of her way to make sure that our experience was exactly what we needed it to be. She never made me feel bad about using all the Visa gift cards and she deserves a raise. Just my opinion as a repeat customer. THANK YOU, Marissa for going above and beyond for us!
Atmosphere: 5
Food: 5
Service: 5
Every single time I come there they won’t be busy, but they act like there’s multiple people in line. They rush through the sandwich, but most recently. I was just there and it was the complete opposite guy did not know what he was doing. Got back home most of my condiments not on the sandwich so I called up there. Spoke to one of the employees may be the manager. She said she was going to look to and pull up my order back then just left me on hold until I hung up Will not be going back to this location terrible customer service!! November 1, 5 PM for reference
Great soup and sandwich combos,
Atmosphere: 5
Food: 5
Service: 5
Turkey Sandwich was not cut but I ordered a meatball and that was cut in half also the avocado still had skin on it pretty disappointed by todays service will be going to different location
Marissa is incredible. For our office luncheon, I was instructed to use leftover gift cards -- 12 of them, to be precise. I knew this was going to be a pain in the butt for the store, so I called and spoke with Marissa. She assured me that she would handle the situation personally. Our order was scheduled to be delivered at 11:30 and it was on time and delicious. Marissa said that she would not be in the store until 3pm, at which time she would handle the payment methods. I got a call from her at 6:48pm letting me know that she was having difficulties, but that she would figure it out. 30 minutes later, she called back to let me know that the situation was resolved. Marissa went out of her way to make sure that our experience was exactly what we needed it to be. She never made me feel bad about using all the Visa gift cards and she deserves a raise. Just my opinion as a repeat customer. THANK YOU, Marissa for going above and beyond for us!
The older woman was very rude the sandwich was terrible everything about it was disappointing. Do better
My Girlfriend and I drive out of our way an extra 25 minutes to come to this location! The employees are very pleasant and make ordering a breeze, the sandwiches have more care put into them and they use the amount of ingredients you expect to receive for the price!! The lobby and kitchen is always very clean and tidy!! All around best potbelly in the business!!!! 5 stars for sure!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mediterranean
I understand that managing a store can be difficult. However, the “store manager” should not be yelling at staff all of the time. And when asked why he was yelling at his staff, he thought it would be a good opportunity to try to explain the difference between direction and yelling. Well as a former manager, I could not tell the difference. His refusal to provide a corporate number was also unacceptable. Next time he should go yell in a cooler like the rest of us.
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
Placed an online order for delivery. A few minutes before our order was scheduled to arrive we received an email saying the delivery was cancelled and to call the restaurant. We tried to call for 20 minutes or so before I decided to drive to the restaurant. When I get to the restaurant I am told they had not started making our order and they would "get to it when they had time". I was not the only online order they had ignored another customer was told the same thing. All I can say is if you don't want online orders then don't take them. And don't give attitude to your customers when they have to drive up to the restaurant to find out what is going on with their online order because you can't manage your time or answer a phone.
Atmosphere: 1
Food: 1
Service: 1
I ordered a turkey sandwich and the sandwich virtually had no meat on it. It was brought to the attention of a worker there. I was told that there was nothing she can do about it. Prices for potbelly sandwiches have increased a lot in the last year and their portion sizes of meat have diminished drastically. The value for your dollar just is not there . Better options are out there.
We stopped by here because we were given a card by a friend for a free entree. I have never been to a Potbelly's so I loved the interior decoration with the old stove - learned via their menu that they started as an antique store which turned into a sandwich making place - loved the unique start. We got chips and two sandwiches, since we got free sandwich, my one chicken club sandwich in original size with two chips came out to around $14. The staff were friendly and quick. Although a bit more expensive compared to other sandwich places in the area, the food quality was great and the sandwich was delicious. I was surprised by the size of the sandwich and I could split it over two meals for myself. So based on that it can be great deal for some people.
We did catering for Fathers Day and had a very large order for our party. They got the whole order correct, there were several alterations due to allergies, gave us literally everything we’d need from plates to silverware, and they were right on time! We’ll definitely be using them to cater another party!!!
Food: 5
Service: 5
you literally cannot order far enough ahead of when you plan to pick up or have enough time free in your day to prepare for how slow this location moves.