Got a cookie and a s’mores bar $11 and they were not edible. Save yourself the aggravation and go to Casey’s.
Atmosphere: 2
Food: 2
Service: 3
Katelyn Lombardo
I needed a cookie cake for a baby shower and I wanted to support a small business. I was pleased with the options of the premade cakes. I was able to get a customized cake in less than 5 minutes, with great service. By the end of my party, the cake was demolished and everyone was going back for seconds. I highly recommend this place! The cake was delicious.
Atmosphere: 5
Food: 5
Service: 5
Sami Redman
Stopped in to try breakfast and I was very pleased. I can't wait to try lunch next.
Atmosphere: 5
Food: 5
Service: 5
Carly Hines
The cookie was great! Customer service needs to improve!
Atmosphere: 3
Food: 5
Service: 1
Savannah
I ordered through Grubhub, got the 3 gourmet cookies and 4 super cookies. When I arrived to pick them up they were all stuffed into little white bags. I feel like for the price they are charging they could be a little more fancy or professional with the package. The cinnamon roll was kinda hard different texture than your average cinnamon roll. The gooey butter cookie, peanut butter, and snickerdoodle were my favorites. But the cookies really didn't have much flavor.
Atmosphere: 5
Food: 3
Service: 5
Leah Kuebrich
This is the second year in a row ordering my son’s birthday cookies. Both times placing my order was a breeze. This year was soccer themed and the iced sugar cookies look so good! The Messi soccer cookie cake was also great. I really appreciate the owner for taking my order on Mother’s Day!! I was late placing my order and bless her for taking it that day and putting my mind at ease.
Food: 5
Service: 5
Katie Miller
I love the cookie factory! It’s my favorite place to visit when I’m in town. The new location is cozy and welcoming. I like that there are prices for everything so I know what to expect. The pricing has gone up since I was a little kid but inflation is no joke. I can’t imagine complaining about pricing when everything has skyrocketed. I’m so happy they’re able to adjust and keep things running smoothly! The girls at the front counter have always been friendly and accommodating. The owner was super busy and stopped baking to check in on us.
Just wanted to add, some of these bad reviews are laughable and don’t make sense. I don’t think people realize how long it takes to decorate the awesome baked goods. People will complain about anything these days.
Erica
I wish the chocolate chip pecan were fresh. They taste old.
Shelby Iris
Chocolate Chip Munchies bags are a must! The cookie dough brownies are to die for! Owner and staff very helpful!!!
Alyssa Baird
Honestly make sure if you are getting their pack of 3 or 4 for $7.25 you make sure you are asking which ones are included because the lady up front won't tell you then you will get to the counter and the price will be doubled and the explanation is so fast and the way it is explained is not clear. The brunette at the front counter once I confronted her about the price to try to understand got an attitude and Honestly I will not be returning because of the horrible attitude.
GREAT things happening at the new location! The mini cheesecakes and everything on the breakfast menu are by far my favorite!
Becki Stilts Wendle
Very disappointed when I went for a visit to the new location. The cookies that were decorated looked like a 2 yr old child decorated them and the icing was so dry it was cracking. My expectations are a little higher than this when I'm paying $7 for a single cookie.
Justa Name
The cookies were on point. Soft, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Randi Sholar
Excellent service, amazing cookies, and the best cookie cake ever! Do yourself a favor and get the s'mores bar! ?
Got a cookie and a s’mores bar $11 and they were not edible. Save yourself the aggravation and go to Casey’s.
Atmosphere: 2
Food: 2
Service: 3
I needed a cookie cake for a baby shower and I wanted to support a small business. I was pleased with the options of the premade cakes. I was able to get a customized cake in less than 5 minutes, with great service. By the end of my party, the cake was demolished and everyone was going back for seconds. I highly recommend this place! The cake was delicious.
Atmosphere: 5
Food: 5
Service: 5
Stopped in to try breakfast and I was very pleased. I can't wait to try lunch next.
Atmosphere: 5
Food: 5
Service: 5
The cookie was great! Customer service needs to improve!
Atmosphere: 3
Food: 5
Service: 1
I ordered through Grubhub, got the 3 gourmet cookies and 4 super cookies.
When I arrived to pick them up they were all stuffed into little white bags. I feel like for the price they are charging they could be a little more fancy or professional with the package.
The cinnamon roll was kinda hard different texture than your average cinnamon roll. The gooey butter cookie, peanut butter, and snickerdoodle were my favorites. But the cookies really didn't have much flavor.
Atmosphere: 5
Food: 3
Service: 5
This is the second year in a row ordering my son’s birthday cookies. Both times placing my order was a breeze. This year was soccer themed and the iced sugar cookies look so good! The Messi soccer cookie cake was also great. I really appreciate the owner for taking my order on Mother’s Day!! I was late placing my order and bless her for taking it that day and putting my mind at ease.
Food: 5
Service: 5
I love the cookie factory! It’s my favorite place to visit when I’m in town. The new location is cozy and welcoming. I like that there are prices for everything so I know what to expect. The pricing has gone up since I was a little kid but inflation is no joke. I can’t imagine complaining about pricing when everything has skyrocketed. I’m so happy they’re able to adjust and keep things running smoothly! The girls at the front counter have always been friendly and accommodating. The owner was super busy and stopped baking to check in on us.
Just wanted to add, some of these bad reviews are laughable and don’t make sense. I don’t think people realize how long it takes to decorate the awesome baked goods. People will complain about anything these days.
I wish the chocolate chip pecan were fresh. They taste old.
Chocolate Chip Munchies bags are a must! The cookie dough brownies are to die for! Owner and staff very helpful!!!
Honestly make sure if you are getting their pack of 3 or 4 for $7.25 you make sure you are asking which ones are included because the lady up front won't tell you then you will get to the counter and the price will be doubled and the explanation is so fast and the way it is explained is not clear. The brunette at the front counter once I confronted her about the price to try to understand got an attitude and Honestly I will not be returning because of the horrible attitude.
Restaurantji Recommends
GREAT things happening at the new location! The mini cheesecakes and everything on the breakfast menu are by far my favorite!
Very disappointed when I went for a visit to the new location. The cookies that were decorated looked like a 2 yr old child decorated them and the icing was so dry it was cracking. My expectations are a little higher than this when I'm paying $7 for a single cookie.
The cookies were on point. Soft, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Excellent service, amazing cookies, and the best cookie cake ever! Do yourself a favor and get the s'mores bar! ?
We love it
Atmosphere: 5
Food: 5
Service: 5
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