It's a Jack in the Box per usual understaffed, & stressed and the inside is dated and greasy bc it's so small & grease has to go somewhere. However, my order was correct and hot and perfectly greasy (all tacos). Sadly, the app doesn't let you order extra lettuce or more sauces, but that's not the store's fault.
Atmosphere: 3
Food: 4
Service: 4
Jessica Heigert
I do not recommend this location. The last 3 orders I got were incorrect, and the food is always cold. I never get any sauces I ask for. The staff are always rude, they act like you're an inconvenience by coming to the store. Definitely poor management. I rather go to the woodriver store
Atmosphere: 1
Food: 1
Service: 1
Adriaunna Kudelka
Just got out of the hospital and needed to stop real quick and grab food on my way home...sat in the line for over 30 minutes for them to just tell me they only take mobile orders or door dash rn...its 1am what happened to yall being open 24 hours to everyone??? Now im still sitting here waiting to get out of line at 2am to just go home and make food...not very happy
Madi Kat
They got my order wrong ordered 16 tacos and they got all of them wrong and then they argued with me saying that they didn’t have lettuce on them
Moth Parks
Genuinely the worst food I think I’ve ever had. Usually it’s alright, but our fries must’ve been 2 days old and reheated. The Dr Pepper literally tasted like sparkling water. Requested specific sauce NUMEROUS times, still not sauces in the bag
Atmosphere: 2
Food: 1
Service: 1
Dan Feldman
extremely rude people who can't count to 16.
Tammy Wheat
We love
Atmosphere: 5
Food: 5
Service: 5
Jacob Ehrhard
For a Jack in the Box, service exceeded expectations.
Atmosphere: 3
Food: 3
Service: 5
Creed Robinson
Phone was beeping and going crazy woman on the the phone was cussing and yelling at me blaming my new iPhone 17 for the noise unacceptable service
Food: 5
Robin Arnold
First and last time at this location. Took forever, the employee was not friendly, and the food was not great. (Been to other locations and not had this issue)
I just moved to Alton recently. I picked up several Doordash orders here tonight, and the dude working the drive thru window was polite and professional and had the orders ready quickly. I also ordered some food for myself and my girlfriend, and we both really enjoyed our late night snack. 5 stars for this store tonight!
Atmosphere: 5
Food: 5
Service: 5
AlphaWolf15100
The foods good but waiting 45+ minutes in a drive through is foolish.
Atmosphere: 2
Food: 4
Service: 1
Anthoni Thompson Sr
The food is normally pretty good... The other night I purchased a grilled cheese sourdough. The cheese wasn't even melted the sandwich itself was cold.....
It's a Jack in the Box per usual understaffed,
& stressed and the inside is dated and greasy bc it's so small & grease has to go somewhere. However, my order was correct and hot and perfectly greasy (all tacos). Sadly, the app doesn't let you order extra lettuce or more sauces, but that's not the store's fault.
Atmosphere: 3
Food: 4
Service: 4
I do not recommend this location. The last 3 orders I got were incorrect, and the food is always cold. I never get any sauces I ask for. The staff are always rude, they act like you're an inconvenience by coming to the store. Definitely poor management. I rather go to the woodriver store
Atmosphere: 1
Food: 1
Service: 1
Just got out of the hospital and needed to stop real quick and grab food on my way home...sat in the line for over 30 minutes for them to just tell me they only take mobile orders or door dash rn...its 1am what happened to yall being open 24 hours to everyone??? Now im still sitting here waiting to get out of line at 2am to just go home and make food...not very happy
They got my order wrong ordered 16 tacos and they got all of them wrong and then they argued with me saying that they didn’t have lettuce on them
Genuinely the worst food I think I’ve ever had. Usually it’s alright, but our fries must’ve been 2 days old and reheated. The Dr Pepper literally tasted like sparkling water. Requested specific sauce NUMEROUS times, still not sauces in the bag
Atmosphere: 2
Food: 1
Service: 1
extremely rude people who can't count to 16.
We love
Atmosphere: 5
Food: 5
Service: 5
For a Jack in the Box, service exceeded expectations.
Atmosphere: 3
Food: 3
Service: 5
Phone was beeping and going crazy woman on the the phone was cussing and yelling at me blaming my new iPhone 17 for the noise unacceptable service
Food: 5
First and last time at this location. Took forever, the employee was not friendly, and the food was not great. (Been to other locations and not had this issue)
Atmosphere: 2
Food: 2
Service: 2
Restaurantji Recommends
They r rude
Atmosphere: 1
Food: 1
Service: 1
Love their tacos and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
I just moved to Alton recently. I picked up several Doordash orders here tonight, and the dude working the drive thru window was polite and professional and had the orders ready quickly. I also ordered some food for myself and my girlfriend, and we both really enjoyed our late night snack. 5 stars for this store tonight!
Atmosphere: 5
Food: 5
Service: 5
The foods good but waiting 45+ minutes in a drive through is foolish.
Atmosphere: 2
Food: 4
Service: 1
The food is normally pretty good... The other night I purchased a grilled cheese sourdough. The cheese wasn't even melted the sandwich itself was cold.....
Atmosphere: 5
Food: 3
Service: 5
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