Food is still moderately good but since it has gone completely self serve with the kiosks and did away with waitresses it feels very unwelcoming and not personal anymore and that was the high point of dining in, they have one cook that is amazing to every customer but most of the staff is disconnected from everyone and can be rude, cleanliness is also a concern most of the time as well
Atmosphere: 1
Food: 3
Service: 1
Jeremy Romo
Ordered cheese fries and they didn’t include them in my order. Shouldn’t be a big deal, I just let them know so they could correct the mistake. I told them and sat back down. 20 minutes later no cheese fries so we left. Absolutely terrible service.
Atmosphere: 2
Food: 3
Service: 1
Sandy Willems
Very delicious!! You order at a kiosk, then they call your name. Food was very good.
Atmosphere: 5
Food: 5
Service: 5
Delana Bedwell
Waited for 15 mins for half a cup of chili and cold cheese for my large chili cheese fries. Do better.
Atmosphere: 2
Food: 1
Service: 1
Therese Hoefer
Food was hot, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
Sadie Renken
A lot of improvement! I'm not going to lie, Steak n Shake was going downhill for a while and we stopped eating here. Ever since they reopened though, they've been getting better. The food is really good - the best fast food in the area now in my opinion. Nobody does smash burgers as well as SNS! My only issue is that the dining room is always dirty, condiments/silverware is often out of stock, and the drink dispenser has issues a lot. I think having a staff member dedicated to keeping up with the dining area would help tremendously.
Atmosphere: 1
Food: 5
Service: 3
Lovely San 01
Delicious 😋🤤
Atmosphere: 5
Food: 5
Service: 5
Terry Gibson
Twice now in a week I’ve received bad service and asked for everything on my burger and didn’t get anything (I made sure to name everything) mayo ect. Well this time I recorded asking for mustard, mayo ect… Sadly I had to go in and ask for another Double Bacon with everything and was willing to let the manager hear the recoding of the order. They gave me a bacon double cheeseburger with NO BACON the second time around. I might as well face they don’t care here anymore. It’s to expensive to eat out for people to not care. I eat here twice a week but now I’m done! Check your order and be prepared for it to be wrong. As soon as they gave me my order at the window ALL of them except a young cook were outside in the back smoking or something so I needed to come in. I opened the drive through window yelled for someone and honked my horn. Of course while waiting for my new WRONG burger my fries were cold. I’m done here… You have been warned!
Atmosphere: 3
Food: 1
Service: 1
Rita Stepp
When we arrived we were the only customers. The entire staff was outside hanging out which would have been okay but the restaurant needed some attention. The floor was super slippery in the drink area. Instead of keeping it cleaned up they just put a warning that the floor is slippery. I nearly fell trying to get my drink. We ordered at the kiosk. Never saw anyone inside until they carried the food out. Shakes were great but a little sloppy. I had to wipe off the outside of the glasses. Most burgers were fine but mine was very messy with everything sliding off and half of one of the burger patties broken off and completely off of the sandwich. Fries were lukewarm.
Atmosphere: 1
Food: 3
Service: 2
Megan Whitacre
Ordered door dash and was happy to receive order hot and it was very tasty! 🫶😋🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Original Double 'N Cheese Steakburger, Double Cheeseburger, Steak N Shake Fries
Always fresh and delicious! Staff are very nice too :)
Atmosphere: 5
Food: 5
Service: 5
Shel Lei
Good food - fries fried in tallow - delish!
Atmosphere: 5
Food: 5
Service: 5
Geno Jessmone
3/23/25. I wanted to try the fries that they brag about after switching to the lighter oil. WOW what a difference, the fries actually taste a lot better and lighter. So under $10 bucks u can get a double Cheeseburger combo and drink. What a good experience. I will make Steak & Shake one of my favorite places to hve lunch. Everything is automated. You order at the keask and pay right there also. You need your receipt and QR code to receive your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double 'N Cheese Steakburger
Pete Zimmer
Only thing I would ask, is that they bring back their salads.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double 'N Cheese Steakburger
Emily Shelton
That franchise was always known for its warmth and good food. But it isn't a "rest"aurant anymore. It is a "work"aurant.
You have to use the completely stupid kiosks to order your food. There isn't a front teller or even a waitress anymore. Just 2 people cooking food. You have to serve yourself now and they just holler your name when it is ready. I hate the way it is set up now.
What next? Precooked food and when you place your order. A door opens up, you rip the plastic open and put it in a microwave. Just like those stupid Japs are doing in Tokyo.
This is just a stupid place to eat now.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Steak N Shake Fries, Double Cheeseburger
Food is still moderately good but since it has gone completely self serve with the kiosks and did away with waitresses it feels very unwelcoming and not personal anymore and that was the high point of dining in, they have one cook that is amazing to every customer but most of the staff is disconnected from everyone and can be rude, cleanliness is also a concern most of the time as well
Atmosphere: 1
Food: 3
Service: 1
Ordered cheese fries and they didn’t include them in my order. Shouldn’t be a big deal, I just let them know so they could correct the mistake. I told them and sat back down. 20 minutes later no cheese fries so we left. Absolutely terrible service.
Atmosphere: 2
Food: 3
Service: 1
Very delicious!! You order at a kiosk, then they call your name. Food was very good.
Atmosphere: 5
Food: 5
Service: 5
Waited for 15 mins for half a cup of chili and cold cheese for my large chili cheese fries. Do better.
Atmosphere: 2
Food: 1
Service: 1
Food was hot, fresh and delicious.
Atmosphere: 5
Food: 5
Service: 5
A lot of improvement! I'm not going to lie, Steak n Shake was going downhill for a while and we stopped eating here. Ever since they reopened though, they've been getting better. The food is really good - the best fast food in the area now in my opinion. Nobody does smash burgers as well as SNS! My only issue is that the dining room is always dirty, condiments/silverware is often out of stock, and the drink dispenser has issues a lot. I think having a staff member dedicated to keeping up with the dining area would help tremendously.
Atmosphere: 1
Food: 5
Service: 3
Delicious 😋🤤
Atmosphere: 5
Food: 5
Service: 5
Twice now in a week I’ve received bad service and asked for everything on my burger and didn’t get anything (I made sure to name everything) mayo ect. Well this time I recorded asking for mustard, mayo ect… Sadly I had to go in and ask for another Double Bacon with everything and was willing to let the manager hear the recoding of the order. They gave me a bacon double cheeseburger with NO BACON the second time around. I might as well face they don’t care here anymore. It’s to expensive to eat out for people to not care. I eat here twice a week but now I’m done! Check your order and be prepared for it to be wrong. As soon as they gave me my order at the window ALL of them except a young cook were outside in the back smoking or something so I needed to come in. I opened the drive through window yelled for someone and honked my horn. Of course while waiting for my new WRONG burger my fries were cold. I’m done here… You have been warned!
Atmosphere: 3
Food: 1
Service: 1
When we arrived we were the only customers. The entire staff was outside hanging out which would have been okay but the restaurant needed some attention. The floor was super slippery in the drink area. Instead of keeping it cleaned up they just put a warning that the floor is slippery. I nearly fell trying to get my drink. We ordered at the kiosk. Never saw anyone inside until they carried the food out. Shakes were great but a little sloppy. I had to wipe off the outside of the glasses. Most burgers were fine but mine was very messy with everything sliding off and half of one of the burger patties broken off and completely off of the sandwich. Fries were lukewarm.
Atmosphere: 1
Food: 3
Service: 2
Ordered door dash and was happy to receive order hot and it was very tasty! 🫶😋🔥
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Onion Rings, Original Double 'N Cheese Steakburger, Double Cheeseburger, Steak N Shake Fries
Restaurantji Recommends
Always fresh and delicious! Staff are very nice too :)
Atmosphere: 5
Food: 5
Service: 5
Good food - fries fried in tallow - delish!
Atmosphere: 5
Food: 5
Service: 5
3/23/25. I wanted to try the fries that they brag about after switching to the lighter oil. WOW what a difference, the fries actually taste a lot better and lighter. So under $10 bucks u can get a double Cheeseburger combo and drink. What a good experience. I will make Steak & Shake one of my favorite places to hve lunch. Everything is automated. You order at the keask and pay right there also. You need your receipt and QR code to receive your drink.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double 'N Cheese Steakburger
Only thing I would ask, is that they bring back their salads.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Original Double 'N Cheese Steakburger
That franchise was always known for its warmth and good food. But it isn't a "rest"aurant anymore. It is a "work"aurant.
You have to use the completely stupid kiosks to order your food. There isn't a front teller or even a waitress anymore. Just 2 people cooking food. You have to serve yourself now and they just holler your name when it is ready. I hate the way it is set up now.
What next? Precooked food and when you place your order. A door opens up, you rip the plastic open and put it in a microwave. Just like those stupid Japs are doing in Tokyo.
This is just a stupid place to eat now.
Atmosphere: 1
Food: 5
Service: 3
Recommended dishes: Steak N Shake Fries, Double Cheeseburger
Loading...