They forget your items and then tell you at the window you have to go through the drive through line again, lazy workers there!!!
Michaela Bulliner
incredibly unprofessional. ordered online and came to the drive thru and one answered. don’t come here
Atmosphere: 1
Food: 1
Service: 1
Tyler
Ordered online, but had a very large trailer on my truck so couldn't go through the drive-thru. The lobby was closed due to some construction and it was storming out.
I called and they told me I would have to wait and someone would bring it out to me. After standing in the rain for 5 minutes at worker came out on his break and I told him what was going on. He went inside and came back out with no food and said he wasn't allowed to bring it out to me I had to go through the drive-thru even if I had to walk. I never got my food and lost my money.
Atmosphere: 1
Food: 1
Service: 1
Nakeya
This taco bell is hit or miss. Sometimes you'll get in & out pretty quickly. Then there's times like today that you'll be waiting forever. Placed a mobile order, went to pick it up & the line was to the street. Tried inside, but there appeared to be nobody taking orders at the front & there was a lobby full of people. They seemed to be more focused on the drive thru. Waited a few minutes before returning to the drive thru. The entire experience took about 30 minutes, which is extensive for fast food.
Atmosphere: 5
Food: 5
Service: 1
samantha p
This used to be a great taco bell but within the past like 6 months it has gone super downhill. My food is never right anymore, and it is not made very well.
Atmosphere: 1
Food: 1
Service: 1
Theodore Jetty Jr.
I stopped at the Alton Taco Bell this morning to order breakfast as I do most mornings. Upon approaching the drive thru, I was informed that this location has discontinued their breakfast menu. I cannot adequately express my disappointment in this development. Despite the fact that this location is mere seconds from my home and the fact that I eat there multiple times a week, I will no longer patronize this business and will go out of my way to go to a different location. I encourage those of you who are also upset about this change to also refrain from giving this location your business.
Atmosphere: 1
Food: 1
Service: 1
Priseis Mennemeier
everytime i come it’s always something. either they don’t get my entire order or they do it wrong. their hours are all wrong. the service is always and has always been terrible.
Atmosphere: 1
Food: 2
Service: 1
Brentington Hamilton
Make you wait either behind the window or in front of it so they can keep their "time at window" down. Don't want the censors to read that someone has been there for more than two minutes. Wife also got very bad food poisoning. Was in bed all day throwing up.
Atmosphere: 1
Food: 1
Service: 1
MacMerritt
Signs say open till 3am, pulled into drive thru at 2:30 and they said closed. Unfortunate service from this location. Usually food takes forever and overloaded with lettuce. Taking my Border Runs to Bethalto location
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Cheese Quesadilla
Daniel R. “BigDaddy22” Thompson
Before you head 4 the Taco Bell, located on Homer Adams Pkwy., I would call them 1st too make sure they will still be taking orders by the time that you arrive. My order was placed by the time of my arrival lastnight but they were still resilient 2 make my food!!!
This location has been going downhill for awhile, but it's lost all appeal because of how awful the experience is.
Atmosphere: 1
Food: 1
Service: 1
Nora Wynn
Used to be the best taco bell in the area. Now it's awful. Takes forever to get food, the food isn't ever right, they forget the sauces and straws, there is no employee with good customer service and they make everyone wait to "pull up" to make their times look better. Nothing about this local is convenient or "fast". Then you get home after waiting for 45 minutes for food to be missing food, sauces and straws.
They forget your items and then tell you at the window you have to go through the drive through line again, lazy workers there!!!
incredibly unprofessional. ordered online and came to the drive thru and one answered. don’t come here
Atmosphere: 1
Food: 1
Service: 1
Ordered online, but had a very large trailer on my truck so couldn't go through the drive-thru. The lobby was closed due to some construction and it was storming out.
I called and they told me I would have to wait and someone would bring it out to me. After standing in the rain for 5 minutes at worker came out on his break and I told him what was going on. He went inside and came back out with no food and said he wasn't allowed to bring it out to me I had to go through the drive-thru even if I had to walk. I never got my food and lost my money.
Atmosphere: 1
Food: 1
Service: 1
This taco bell is hit or miss. Sometimes you'll get in & out pretty quickly. Then there's times like today that you'll be waiting forever. Placed a mobile order, went to pick it up & the line was to the street. Tried inside, but there appeared to be nobody taking orders at the front & there was a lobby full of people. They seemed to be more focused on the drive thru. Waited a few minutes before returning to the drive thru. The entire experience took about 30 minutes, which is extensive for fast food.
Atmosphere: 5
Food: 5
Service: 1
This used to be a great taco bell but within the past like 6 months it has gone super downhill. My food is never right anymore, and it is not made very well.
Atmosphere: 1
Food: 1
Service: 1
I stopped at the Alton Taco Bell this morning to order breakfast as I do most mornings. Upon approaching the drive thru, I was informed that this location has discontinued their breakfast menu. I cannot adequately express my disappointment in this development. Despite the fact that this location is mere seconds from my home and the fact that I eat there multiple times a week, I will no longer patronize this business and will go out of my way to go to a different location. I encourage those of you who are also upset about this change to also refrain from giving this location your business.
Atmosphere: 1
Food: 1
Service: 1
everytime i come it’s always something. either they don’t get my entire order or they do it wrong. their hours are all wrong. the service is always and has always been terrible.
Atmosphere: 1
Food: 2
Service: 1
Make you wait either behind the window or in front of it so they can keep their "time at window" down. Don't want the censors to read that someone has been there for more than two minutes. Wife also got very bad food poisoning. Was in bed all day throwing up.
Atmosphere: 1
Food: 1
Service: 1
Signs say open till 3am, pulled into drive thru at 2:30 and they said closed. Unfortunate service from this location. Usually food takes forever and overloaded with lettuce. Taking my Border Runs to Bethalto location
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Cheese Quesadilla
Before you head 4 the Taco Bell, located on Homer Adams Pkwy., I would call them 1st too make sure they will still be taking orders by the time that you arrive. My order was placed by the time of my arrival lastnight but they were still resilient 2 make my food!!!
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Soft Taco, Black Beans, Wrap, Breakfast Burrito, Hash Brown, Guacamole, Taco Supreme, Mexican Pizza, Cheesy Gordita Crunch, Nacho Cheese Sauce, Bean Burrito, Breakfast Salsa
Restaurantji Recommends
This location has been going downhill for awhile, but it's lost all appeal because of how awful the experience is.
Atmosphere: 1
Food: 1
Service: 1
Used to be the best taco bell in the area. Now it's awful. Takes forever to get food, the food isn't ever right, they forget the sauces and straws, there is no employee with good customer service and they make everyone wait to "pull up" to make their times look better. Nothing about this local is convenient or "fast". Then you get home after waiting for 45 minutes for food to be missing food, sauces and straws.
Atmosphere: 1
Food: 2
Service: 1
Consistent food as usual. Service was good!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Soft Taco, Wrap, Nachos Bellgrande, Mexican Pizza, Bean Burrito
Asked & paid for extra streak, I practically got a cheese quesadilla. Place & people are a joke lmao
Atmosphere: 1
Food: 1
Service: 1
Love coming to this shop for that beautiful hand made gift Their pottery is gorgeous
Atmosphere: 5
Service: 5
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