I ordered the 2 for 7$. The beef and cheddar and the fish and cheddar sandwich. I ordered my food to go. When I got home I realized there was no cheese on my beef and cheddar sandwich so I drove back to Arby’s and told one of the managers/ lead shift that I did not get any cheese on my beef and cheddar sandwiche and the lady manger told me my beef and cheddar doesn’t come with cheese and if I want cheese I have to pay extra…
I responded with it’s a beef and cheddar sandwich how does it now come with cheese. Long story short I had a terrible experience and felt like I got ripped off and there was nothing I could do. Not only did I waste my time and gas but I had to eat a cold sandwich after that. Beware of these people at this Arby’s!
Atmosphere: 1
Food: 1
Service: 1
Sam Giovenco
I came into Arby's this evening at 7:29 p.m. February 16th, 2025, to pick up a GrubHub order. The lady manager on duty was nice and courteous, but when I requested a plastic bag to cover the customer's food because of the snow and wetness on the ground. (95% of oir deliveries are drop-offs, not handoffs. Where we leave the food at their front door and I explained this to her.) Anyway, after I asked her for the plastic bag, she gave me a loud and hearty" NOPE, we don't put food in plastic bags unless the customer specifically asks for it." Which is an insanely ridiculous notion and a lie. It is the number one complaint against drivers when people go to pick up their paper bag and the food falls through the bottom. This isn't rocket science. This isn't an expenditure above and beyond basic customer service. So, not to provide this minimal and common courtesy the customer is entitled to is categorically unacceptable. I expect on my next visit and every visit to be provided with a plastic bag to protect my customers' food. I shouldn't have to take this to Arby's corporate or Arby's regional director. It's a plastic bag for Christ's sake. I can't even believe I had to write this review. It's just a totally unjustifiable insane and unacceptable disregard for the customer.
Bill Martinez
Worst service ever it seems like the people that work at this Arby’s don’t realize they are in business because of the customers skip this Arby’s hopefully they get better management to put the customers first
Kenny Fel
I am appaled at Sharie! She refused an upcharge on the swiss for a beef and cheddar. I get charged despite her telling me I was not charged. And I found a piece of red hair in my food. Disgusting.
Service: 1
Bobby Poe
They should go back to having potato cakes all the time Don't know why they stopped look forward to them
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef
Adam Luchowski
Went through the drive-through asked for hot fries they came medium warm at best ate my fries drove several miles away, drank my shake looked for my Arby’s sauce when I went to eat my sandwich when I was almost at work and there was no Arby’s sauce so I came back three hours later with the cold sandwich with no Arby sauce and asked the The woman behind the counter who I’m pretty sure it was the manager. She said it was her store started raising her voice asking me for my receipt and telling me we don’t put Arby sauce on the sandwich. She clearly didn’t listen and elevated her voice and did not appreciate that I paid for this sandwich with no Arby’s sauce In the bag and thought she would just give me another one since I took the time to drive all the way back and was still hungry. Walked out of the store because she told me I had to wait for the next customer that she already had taken care of the other Customer also started saying stuff to me and made a big scene in the store. So I walked out of the store. No sandwich no money back and very aggravated. I will never go back to Antioch Arby’s places terrible
Atmosphere: 1
Food: 1
Service: 1
Chrissy Johnson
Went through drive thru at 6:30 p.m, ordered 2 beef and cheddar meals and everything was cold
Food: 1
Service: 4
Matthew Malone
Who is the manager (female) that was throwing a fit midday sunday 10/27 in front of guests over prep? I pick up doordash and as I was waiting the manager on duty couldn't have been more childish with the staff working. To the point they should have walked out on her. Screaming and demeaning them, in front of customers (a couple left because of it). Over prep? No way that is who you want in charge and representing your store. Coach in private, celebrate in public. I didn't catch her name but her (manager on duty) emotional maturity was extremely lacking. Sunday, around noon, 10/27. She needs leadership training desperately!!
Arby's Antioch, Illinois. Great food and a clean dining room. Jessie the manager and her day shift staff are very polite, friendly and helpful. Always a good dining experience. Thank you.
Parking: Free at the door parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Rueben Sandwich
jtnowicki Nowicki
The floors and the tables are so sticky. You feet stick to the floor and we washed the table with sanitizer and water and they still were sticky that we had to put napkins down on the table before we ate and then the napkins stuck to the table. Floors need a good cleaning and the tables obviously need cleaning and to be resealed or replaced as every table we checked was sticky to the touch.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Curly Fries, Roast Beef
Tanks Guy
Thank you to Jessica and her staff for amazing service today the place was busy and service was quick
I ordered the 2 for 7$. The beef and cheddar and the fish and cheddar sandwich. I ordered my food to go. When I got home I realized there was no cheese on my beef and cheddar sandwich so I drove back to Arby’s and told one of the managers/ lead shift that I did not get any cheese on my beef and cheddar sandwiche and the lady manger told me my beef and cheddar doesn’t come with cheese and if I want cheese I have to pay extra…
I responded with it’s a beef and cheddar sandwich how does it now come with cheese. Long story short I had a terrible experience and felt like I got ripped off and there was nothing I could do. Not only did I waste my time and gas but I had to eat a cold sandwich after that. Beware of these people at this Arby’s!
Atmosphere: 1
Food: 1
Service: 1
I came into Arby's this evening at 7:29 p.m. February 16th, 2025, to pick up a GrubHub order. The lady manager on duty was nice and courteous, but when I requested a plastic bag to cover the customer's food because of the snow and wetness on the ground. (95% of oir deliveries are drop-offs, not handoffs. Where we leave the food at their front door and I explained this to her.) Anyway, after I asked her for the plastic bag, she gave me a loud and hearty" NOPE, we don't put food in plastic bags unless the customer specifically asks for it." Which is an insanely ridiculous notion and a lie. It is the number one complaint against drivers when people go to pick up their paper bag and the food falls through the bottom. This isn't rocket science. This isn't an expenditure above and beyond basic customer service. So, not to provide this minimal and common courtesy the customer is entitled to is categorically unacceptable. I expect on my next visit and every visit to be provided with a plastic bag to protect my customers' food. I shouldn't have to take this to Arby's corporate or Arby's regional director. It's a plastic bag for Christ's sake. I can't even believe I had to write this review. It's just a totally unjustifiable insane and unacceptable disregard for the customer.
Worst service ever it seems like the people that work at this Arby’s don’t realize they are in business because of the customers skip this Arby’s hopefully they get better management to put the customers first
I am appaled at Sharie! She refused an upcharge on the swiss for a beef and cheddar. I get charged despite her telling me I was not charged. And I found a piece of red hair in my food. Disgusting.
Service: 1
They should go back to having potato cakes all the time Don't know why they stopped look forward to them
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Curly Fries, Roast Beef
Went through the drive-through asked for hot fries they came medium warm at best ate my fries drove several miles away, drank my shake looked for my Arby’s sauce when I went to eat my sandwich when I was almost at work and there was no Arby’s sauce so I came back three hours later with the cold sandwich with no Arby sauce and asked the The woman behind the counter who I’m pretty sure it was the manager. She said it was her store started raising her voice asking me for my receipt and telling me we don’t put Arby sauce on the sandwich. She clearly didn’t listen and elevated her voice and did not appreciate that I paid for this sandwich with no Arby’s sauce In the bag and thought she would just give me another one since I took the time to drive all the way back and was still hungry. Walked out of the store because she told me I had to wait for the next customer that she already had taken care of the other Customer also started saying stuff to me and made a big scene in the store. So I walked out of the store. No sandwich no money back and very aggravated. I will never go back to Antioch Arby’s places terrible
Atmosphere: 1
Food: 1
Service: 1
Went through drive thru at 6:30 p.m, ordered 2 beef and cheddar meals and everything was cold
Food: 1
Service: 4
Who is the manager (female) that was throwing a fit midday sunday 10/27 in front of guests over prep? I pick up doordash and as I was waiting the manager on duty couldn't have been more childish with the staff working. To the point they should have walked out on her. Screaming and demeaning them, in front of customers (a couple left because of it). Over prep? No way that is who you want in charge and representing your store. Coach in private, celebrate in public. I didn't catch her name but her (manager on duty) emotional maturity was extremely lacking. Sunday, around noon, 10/27. She needs leadership training desperately!!
Atmosphere: 1
Excellent food and friendly service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Loaded Curly Fries, Crinkle Fries Medium, Classic Beef 'N Cheddar, Curly Fries, Roast Beef, Arby's Signature Sandwiches, Reuben
Good food & service
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Curly Fries, Roast Beef
Restaurantji Recommends
Arby's Antioch, Illinois. Great food and a clean dining room. Jessie the manager and her day shift staff are very polite, friendly and helpful. Always a good dining experience.
Thank you.
Parking: Free at the door parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Roast Beef, Rueben Sandwich
The floors and the tables are so sticky. You feet stick to the floor and we washed the table with sanitizer and water and they still were sticky that we had to put napkins down on the table before we ate and then the
napkins stuck to the table. Floors need a good cleaning and the tables obviously need cleaning and to be resealed or replaced as every table we checked was sticky to the touch.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Curly Fries, Roast Beef
Thank you to Jessica and her staff for amazing service today the place was busy and service was quick
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Tenders, Crinkle Fries Medium, Kids Meal, Roast Beef, Arby's Signature Sandwiches
Love the atmosphere and they added picnic table outside , it’s nice to enjoy with the family.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Potato Cakes, Loaded Curly Fries, French Dip, Curly Fries, Roast Beef
always helpful fast food, fair price
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Potato Cakes, Roast Beef
Loading...