Ordered at 9:50 online. Took order and my money. Five minutes later I get a call that they shut their ovens off at 9:45pm. They will issue a credit to my card. No offer for a future purchase, just a screw you, we are closing early. Will never order from Jimmy John's in Antioch il again.
Service: 1
Patrick B
They messed up my order..again. I called the store and I was told the manager would call me back. It's been over a week now and I have called several times and the manager still will not speak to me or give me a refund!
Atmosphere: 1
Food: 1
Service: 1
Creature Clan
Ordered online just for them to call and tell me they have no delivery person. Wasted a reward code and now I have no lunch. Horrible service.
Food: 1
Service: 1
mjlogan2001
Very rude people and sandwiches had far less meat than other Jimmy John's. Can't recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Scott “Professor” Lettow
Terrible cashier! She said she undercharged me and then tried to overcharge me. She made a scene like I was at fault. This place has no management. All the employees and customers were listening. Typical American style, nobody cares!
Jeremy Harter
Making a sandwich at Jimmy John’s, is like taking a test with the answers right in front of you. How a sandwich gets messed up I have no idea. This location in particular has been a continual problem without reasonable resolution.
Atmosphere: 1
Food: 1
Service: 1
C M
Rude employees. Delivery takes over an hour and when I called to check on the status of the order the girl who answered the phone was extremely rude. She told me the order was on it’s way and they were busy. 20 minutes later a JJ delivery girl walked into my place of work and tossed the food at my coworker before walking out without saying anything. Every time I have to call to check on my order they are rude. I called corporate to let them know and was told if this is true then I need to go online to complain.. I didn’t want to do that I just want to order food and have it delivered. Well here you go JJ. Here is my online complaint. I will be going to Subway or Jersey Mikes instead moving forward. Better service and better food.
Food: 1
Service: 1
samantha snyder
I eat from two other locations regularly and stopped by this one because I was next door. The food tasted off. Either the mayonnaise or cheese made it completely off-putting. Walked in and the young lady behind the counter had to get off her cell phone to help us. Never greeted us, just stared at me until I ordered. I have also never received so little meat on my sandwich. With so many food options nearby, we will be skipping this jj location.
Atmosphere: 3
Food: 3
Service: 3
justin Vieth
Rude employees rude customer service,food never got delivered. Requested a refund haven't gotten it. Requested to talk to a manager haven't heard from them. We Used to order from this location all the time...at least once a week if not twice a week. When I called the store staff no one even apologized to me after waiting over an hour and 15 minutes for an order that was placed online with a confirmation number, and an order number. For food that never got delivered. I was rudely told to go check my porch for an order that was clearly not there.
Atmosphere: 1
Food: 1
Service: 1
Melissa Vieth
I placed an online order and it never showed up. An hour later my husband called and asked if the food went out. They told us is was already delivered and we never reliever our order. Rude employees. Rude customer service. Very disrespectful. They did not offer a solution, they did not want to refund our money or bring our order to us.
Ordered at 9:50 online. Took order and my money. Five minutes later I get a call that they shut their ovens off at 9:45pm. They will issue a credit to my card. No offer for a future purchase, just a screw you, we are closing early. Will never order from Jimmy John's in Antioch il again.
Service: 1
They messed up my order..again. I called the store and I was told the manager would call me back. It's been over a week now and I have called several times and the manager still will not speak to me or give me a refund!
Atmosphere: 1
Food: 1
Service: 1
Ordered online just for them to call and tell me they have no delivery person. Wasted a reward code and now I have no lunch. Horrible service.
Food: 1
Service: 1
Very rude people and sandwiches had far less meat than other Jimmy John's. Can't recommend this place.
Atmosphere: 1
Food: 1
Service: 1
Terrible cashier! She said she undercharged me and then tried to overcharge me. She made a scene like I was at fault. This place has no management. All the employees and customers were listening. Typical American style, nobody cares!
Making a sandwich at Jimmy John’s, is like taking a test with the answers right in front of you. How a sandwich gets messed up I have no idea. This location in particular has been a continual problem without reasonable resolution.
Atmosphere: 1
Food: 1
Service: 1
Rude employees. Delivery takes over an hour and when I called to check on the status of the order the girl who answered the phone was extremely rude. She told me the order was on it’s way and they were busy. 20 minutes later a JJ delivery girl walked into my place of work and tossed the food at my coworker before walking out without saying anything. Every time I have to call to check on my order they are rude. I called corporate to let them know and was told if this is true then I need to go online to complain.. I didn’t want to do that I just want to order food and have it delivered. Well here you go JJ. Here is my online complaint. I will be going to Subway or Jersey Mikes instead moving forward. Better service and better food.
Food: 1
Service: 1
I eat from two other locations regularly and stopped by this one because I was next door. The food tasted off. Either the mayonnaise or cheese made it completely off-putting. Walked in and the young lady behind the counter had to get off her cell phone to help us. Never greeted us, just stared at me until I ordered. I have also never received so little meat on my sandwich. With so many food options nearby, we will be skipping this jj location.
Atmosphere: 3
Food: 3
Service: 3
Rude employees rude customer service,food never got delivered. Requested a refund haven't gotten it. Requested to talk to a manager haven't heard from them. We Used to order from this location all the time...at least once a week if not twice a week. When I called the store staff no one even apologized to me after waiting over an hour and 15 minutes for an order that was placed online with a confirmation number, and an order number. For food that never got delivered. I was rudely told to go check my porch for an order that was clearly not there.
Atmosphere: 1
Food: 1
Service: 1
I placed an online order and it never showed up. An hour later my husband called and asked if the food went out. They told us is was already delivered and we never reliever our order. Rude employees. Rude customer service. Very disrespectful. They did not offer a solution, they did not want to refund our money or bring our order to us.
Atmosphere: 1
Service: 1
Recommended dishes: Vito
Restaurantji Recommends
Choose a different location.
Atmosphere: 1
Food: 1
Service: 1
Fine if you don’t mind waiting for an hour or so….
Atmosphere: 1
Food: 3
Service: 1
The food is very skimpy. $16 for the new sandwich combo and this is what you get for a sandwich. Save your money and go to anywhere else!
Atmosphere: 3
Food: 1
Service: 3
The sandwiches are very yummy. I like all the signs everywhere, it's very nice there.
Atmosphere: 5
Food: 5
Service: 5
Food was great, staff was busy, could have been a little cleaner inside
Atmosphere: 4
Food: 5
Service: 4
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