Chipotle Mexican Grill

711 E Palatine Rd, Arlington Heights
(224) 857-7699

Recent Reviews

Amanda Slewo

Never going to go to this location ever again. They have plastic bags inside the containers with hot food inside them which causes plastic particles and chemicals in the food. When I asked why there is plastic bags on top of the stainless steel containers with hot food in them, the worker said, "its easier for us to clean up at night", then she proceeded to say, "these bags are what the chicken come in before its cooked" Easier doesn't mean it's the right thing to do. As she was scooping my 5 pieces of chicken the spoon ripped the bag. Chipotle needs to close this location down, no improvement from the location on rand.

Atmosphere: 1

Food: 1

Service: 1

Andoni Dieguez

Just had the saltiest burrito bowl of my entire life, it was inedible. Consistent bad experiences with this location in both service and food quality, don’t waste your money.

Atmosphere: 1

Food: 1

Service: 1

Count Tubula

8 pm ran out of most of their toppings. Just close

Laura Orabi

We tried this location thinking that because it is new that it might be cleaner inside than our typical location. We were WRONG!! ITS FILTHY IN THERE. The tables and floors are covered in food and the beverage station had overflowing ice trickling over the floor. The beverage containers were empty as well. Why don't they have any staff cleaning the front of house???? It's gross!!!! Clean it up for your guests.... PLEASE!!

Atmosphere: 1

Food: 5

Service: 5

Danny S

Place is dirty and very skimpy with the protein

Atmosphere: 1

Food: 1

Service: 1

Sabrina Carpenter

Disgusting! Entire place is ALWAYS nasty and dirty. Overheard a conversation with the manager and another employee talking about how they don’t get paid enough. Like bro, look around you. Garbage cans overflowing, food station is a HOT mess, tables are beyond disgusting.. what are you actually complaining about?! You clearly don’t do your job and have the nerve to complain. Crazy! Skip this location entirely! Threw away my burrito!

Atmosphere: 1

Food: 1

Service: 1

Joe Collins (Texas Radical)

Tables was a bit dirty but they were busy, my food was good just like every other chipotle I've been to. I ordered bowl with 2 meats and both were normal amounts. Maybe I got lucky but I would not skip this place based on stars or reviews.

Atmosphere: 5

Food: 5

Service: 5

Junsoo An

I picked up the order for family and found that there were missing items. Additionally, I noticed that the vegetables didn't seem to be washed or rinsed, the labels were still on them. Moreover, they should check and clean the restroom often, it was dirty and messy.

Atmosphere: 1

Food: 1

Service: 1

tcob911

rude stocky short king "manager" with glasses acts like ingredients are coming straight out of his paycheck

Atmosphere: 1

Food: 1

Service: 1

Megan Klepitsch

Odd that nothing changes, it just keeps getting worse. No one has checked on this place in upper management to verify if the bad reviews are true. They can't say they don't know, I actually took the time to complain to corporate and went through their tedious complaint process for over 2.5 hrs. At this point I don't blame the staff or manager, they aren't being made to change so why would they. They get the same pay if they're good or bad, it's obvious. So keep watching as this place slowly burns ?

Atmosphere: 1

Food: 1

Service: 1

Calvin Bell

They gave away my wife's +$600 catering order to someone without even checking who was picking it up. Do not order catering from here ever!

Service: 1

Jael Vieyra

amaizing food,great service. worker by the name of christian was very kind and asked how my day was going very respectful young man.

Atmosphere: 4

Food: 4

Service: 4

No One

terrible

Food: 2

Service: 1

Mary Ann Mildenberger

Lots of food for a fair price.

Atmosphere: 5

Food: 5

Service: 5

Chris Gard

Food was cold and the order wasn’t

Atmosphere: 2

Food: 2

Service: 2

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