Went in to pick up my order and the guy at the counter was so nice! Even when he went back to grab the food he was talking to coworkers very respectfully. Probably the best customer service and atmosphere at a fast food place in a while. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Holly Foster
Never any clean tables or ice in the soda machine, BUT we keep going back because the food is so good ?
Atmosphere: 1
Food: 5
Service: 3
Michael Brown
Prices are out of control doubling every 10 years, while the quality drops in proportion.
Atmosphere: 2
Food: 3
Service: 4
THE FRACKEY MENAGERIE
Got a take out order. 10 piece, we only received 5 breasts and 5 wings...no legs, no thighs. 3 sides of Mac and cheese and it looked like it had bacon in it. There was no bacon flavor and after I thought about it for a minute I came to the conclusion that it was probably the burnt stuff on the sides of a 1/6, 1/8 pan from sitting on a steam table. I worked full service sit down for 20 years with 1 company before I got out of food service. Mashed potatoes were good. Biscuits I was 50/50 on.
Food: 1
Recommended dishes: Fried Chicken
Tyler Lauko
I swear they would lose their head if it wasn't attached to their shoulders. Multiple times now they have forgotten food and had to drive back up there. I understand people don't like working fast food, but at least look like you give a damn.
Atmosphere: 1
Food: 3
Service: 1
Francine Hayes
Do not get what ask...half original / crispy ?! Really dissatisfied!!!
Atmosphere: 3
Food: 3
Service: 5
Katrina Welch
Didn't receive everything in order was missing chicken tenders. Asked for the Inconvenience could they give me a order of fries was told no. I live in Fairview Heights order from this location because I work near by. Order was suppose to be 8 piece chicken with 8 tender, large mashed potatoes, cole slaw and fries. This was dinner for me and children that night. So this was for sure was an Inconvenience. I didn't ask for whole meal to be replace but just that they give a order of fries that's all. I usually buy from this location not just for me but for my customers. I will not return.
they forgot. 3 extra wings we ordered . out of two buckets of chicken they only add one breasr . one bucket was extra crispy , one original. they forgot the plates they forgot any extra that they said was in the bag . the biscuits was doughy in the middle. and hard as a rock on the outside.
Worst service ever. Unprofessional, rude and one person standing there on their cellphone. Called in a simple order. Was told 15 minutes. Got there, and they were out of one item, so I substituted. Long story short, waiting another 40 minutes. Non apologetic. Got home, still had items missing. I will never go there again and don't recommend it to anyone. Totally sucked...would have given a zero rating if there was a choice for it...unbelievable.
Atmosphere: 1
Food: 1
Service: 1
TaQuanda Tolson
The young ladies in the drive thru were very rude. Slammed window in my face and yelled at me after I asked a question. The manager refused to give their names. Tried calling corporate, took them 6 days to return my call. Overall they still work there so the manager nor corporate cares how their customers that spend their hard earned money are treated!
Atmosphere: 2
Food: 3
Service: 1
Alice Moore
Salty chicken. I'd like it if they served grilled and baked chicken. And steamed vegetables, pita bread and banana bread, hushpuppies and corn nuggets . And bring back their parfait that they served in the early 90s.
Atmosphere: 3
Food: 2
Service: 3
B Hermann (BH)
Ordered ahead. Pick up inside. Young man helpful and polite.
Atmosphere: 4
Food: 4
Service: 4
Steve Taylor
was second person in line to order food. took about 10 minutes for the person in front of me to order, and another 5 minutes before the order taker asked if I had placed an order yet. the person that finally took my order, walked and/or looked over to the counter (where I was standing) at least 10-15 times in that 15 minutes. took another 5 minutes to get my food. while waiting for my food, another customer came in and the manager took his order almost immediately. the manager also looked over at the counter at least a dozen times, while I was in that 15 minute hold pattern.Terrible service This place should be shut down. I don't ever order chicken from here, only the pot pie and Cole slaw. Their chicken is NASTY!!!There was also a couple of teenagers laying down in the booths having not ordered anything...just wanting to take a nap I guess.
Went in to pick up my order and the guy at the counter was so nice! Even when he went back to grab the food he was talking to coworkers very respectfully. Probably the best customer service and atmosphere at a fast food place in a while. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Never any clean tables or ice in the soda machine, BUT we keep going back because the food is so good ?
Atmosphere: 1
Food: 5
Service: 3
Prices are out of control doubling every 10 years, while the quality drops in proportion.
Atmosphere: 2
Food: 3
Service: 4
Got a take out order. 10 piece, we only received 5 breasts and 5 wings...no legs, no thighs. 3 sides of Mac and cheese and it looked like it had bacon in it. There was no bacon flavor and after I thought about it for a minute I came to the conclusion that it was probably the burnt stuff on the sides of a 1/6, 1/8 pan from sitting on a steam table. I worked full service sit down for 20 years with 1 company before I got out of food service. Mashed potatoes were good. Biscuits I was 50/50 on.
Food: 1
Recommended dishes: Fried Chicken
I swear they would lose their head if it wasn't attached to their shoulders. Multiple times now they have forgotten food and had to drive back up there. I understand people don't like working fast food, but at least look like you give a damn.
Atmosphere: 1
Food: 3
Service: 1
Do not get what ask...half original / crispy ?! Really dissatisfied!!!
Atmosphere: 3
Food: 3
Service: 5
Didn't receive everything in order was missing chicken tenders. Asked for the Inconvenience could they give me a order of fries was told no. I live in Fairview Heights order from this location because I work near by. Order was suppose to be 8 piece chicken with 8 tender, large mashed potatoes, cole slaw and fries. This was dinner for me and children that night. So this was for sure was an Inconvenience. I didn't ask for whole meal to be replace but just that they give a order of fries that's all. I usually buy from this location not just for me but for my customers. I will not return.
Food: 1
Recommended dishes: 8 Piece Meal, Fried Chicken
W place bro
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: 2 Piece Breast & Wing Combo, Cole Slaw, Chicken Sandwich, 3 Tenders Flavored Meal, Fried Chicken
they forgot. 3 extra wings we ordered . out of two buckets of chicken they only add one breasr . one bucket was extra crispy , one original. they forgot the plates they forgot any extra that they said was in the bag . the biscuits was doughy in the middle. and hard as a rock on the outside.
Fast service and great staff.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 3 Piece Drum & Thighs Big Box Combo, Mashed Potatoes & Gravy, 2 Piece Breast & Wing Combo, 2 Piece Drum & Thigh Flavored Meal, Cole Slaw, 8 Piece Meal, Chicken Sandwich, 3 Tenders Flavored Meal, Fried Chicken
Restaurantji Recommends
Worst service ever. Unprofessional, rude and one person standing there on their cellphone. Called in a simple order. Was told 15 minutes. Got there, and they were out of one item, so I substituted. Long story short, waiting another 40 minutes. Non apologetic. Got home, still had items missing. I will never go there again and don't recommend it to anyone. Totally sucked...would have given a zero rating if there was a choice for it...unbelievable.
Atmosphere: 1
Food: 1
Service: 1
The young ladies in the drive thru were very rude. Slammed window in my face and yelled at me after I asked a question. The manager refused to give their names. Tried calling corporate, took them 6 days to return my call. Overall they still work there so the manager nor corporate cares how their customers that spend their hard earned money are treated!
Atmosphere: 2
Food: 3
Service: 1
Salty chicken. I'd like it if they served grilled and baked chicken. And steamed vegetables, pita bread and banana bread, hushpuppies and corn nuggets . And bring back their parfait that they served in the early 90s.
Atmosphere: 3
Food: 2
Service: 3
Ordered ahead. Pick up inside. Young man helpful and polite.
Atmosphere: 4
Food: 4
Service: 4
was second person in line to order food. took about 10 minutes for the person in front of me to order, and another 5 minutes before the order taker asked if I had placed an order yet. the person that finally took my order, walked and/or looked over to the counter (where I was standing) at least 10-15 times in that 15 minutes. took another 5 minutes to get my food. while waiting for my food, another customer came in and the manager took his order almost immediately. the manager also looked over at the counter at least a dozen times, while I was in that 15 minute hold pattern.Terrible service This place should be shut down. I don't ever order chicken from here, only the pot pie and Cole slaw. Their chicken is NASTY!!!There was also a couple of teenagers laying down in the booths having not ordered anything...just wanting to take a nap I guess.
Atmosphere: 1
Food: 3
Service: 1