“"The customer service representative( Leticia ) sorry if misspelled, she was incredibly helpful and went above and beyond to resolve my issue," "I was really impressed with how quickly and efficiently she answered my questions," and helped with the app. Leticia listened to my concerns and provided a personalized solution, good looking out gotcha next time I see you.“
“Food was hot, fresh, delicious, blah blah blah. I'm here to leave a 5 star review because I placed a mobile order 20 min before they closed tonight and while I'm in the drive thru, there's a gentleman ahead of me, on foot, standing in line. He waves for me to go ahead of him, and I decline saying no no, it's all good, you placed an order, there's no need for me to cut the line. He says he didn't place an order, he's just hoping and praying they have some food they were gonna throw away, that they'll gift him with. I was like, ok well, say less my guy! I got you on a meal! Guy is extremely thankful and when I get to the window, the guy handing me my meal politely waves my credit card away, saying I already paid through the mobile app. I agree with him but say, can I buy this gentleman behind me a meal? Drive thru employee pokes his head out, sees the guy, and says, ma'am I won't take your money, but I'll feed him! We're closing soon and will likely throw this food away, I'll make sure he's taken care of. I insisted many times I'll pay for the meal and the employee declined every single time. I thanked him and I just felt like it needed to be acknowledged.
Ugh, there are still good people in this world!! That one little gesture, meant a lot to me, but meant so much more to the guy in need.“