Lou Malnati's Pizzeria
$$ • Pizza, Italian
Hours:
2279 Randall Rd, Carpentersville
(847) 737-5550
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If I could give them -5 stars I would. Absolutely horrible customer service after we have been loyal patrons for years! Knowing they are always busy on Valentine’s Day my husband and I called and preordered heart shaped pizzas at 4:15pm (like we do EVERY year). They took our order and charged our credit card and said it would be ready for pick up at 5:45pm. When my husband arrived at 5:45 there was a line out the door he stood in for an hour and a half. To our surprise, he gets...read full review
I guess Lou Malnatis deep dish is not what is used to be!
Menu
Hours
| Monday | 4 - 10PM |
| Tuesday | 4 - 10PM |
| Wednesday | 4 - 10PM |
| Thursday | 4 - 10PM |
| Friday | 11AM - 11PM |
| Saturday | 11AM - 11PM |
| Sunday | 11AM - 9PM |
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Lou Malnati's Pizzeria offers delicious pizza and excellent customer service. The staff is friendly and welcoming, making it a great place to dine regularly. Customers love the pizza, especially The Lou, deep dish with sausage, which many describe as awesome. There are also gluten-free options available for those who need them. While the restaurant is primarily a take-out place, it has curbside pickup, making it convenient for customers.
There have been instances of poor customer service, like an order mix-up on a busy night, leading to disappointment for some loyal customers. However, the manager was apologetic and tried to make amends. Despite this, recent reviews highlight that pizzas are often ready at the requested time and properly made to customers' tastes. Prices have gone up a bit, but many still find it a good deal. Overall, Lou Malnati's Pizzeria is known for its tasty pizza and friendly atmosphere, but there have been occasional lapses in customer service that could affect the dining experience.